Best Western Plus Woodstock Inn & Suites

Check in is quick & easy & so is check out. Staff is helpful & can always point you in the right direction for what you need. I insist on a clean hotel or I will not stay & I have never had an issue with any BW location less

When we checked in to the hotel, the look on the woman's face who checked us in was just appalled. We had come from a construction job and had to go shower and change - but her demeanor was nothing short of judgemental and disrespectful. Then when we came back later that night after finishing the job, we chose to come in the side door as to allow for as much social distancing as possible because of Covid. The response to us using the side door - with our HOTEL KEY - was one as if we had just broken into a space we didn't belong. Then in the morning, at 10 am (check out is 11) when we go to retrieve a new key because they had turned our keys off, the woman at the front desk goes "so are you leaving yet so we can clean the room?". First of all, no my son is still sleeping. Second of all, you have 4 people staying in the whole hotel because of Covid so I am almost positive you don't need to rush us out to prepare for a party about to arrive. And thirdly, now that you've disarmed my key because you feel I should leave early, you will wait until I am ready to leave because that behaviour is deplorable. I am appalled. less

Unprofessional, incompetent. They would rather switch your room then clean the room you book. That is trailer trash! Of course it is Woodstock. They called me the day I had the room booked to say they didn't want to clean the room I booked and would move to another room. I said no! They said, I guess we'll get someone in to clean it. So they are leaving rooms dirty for days on end? And with whats going now! That is gross! Don't go here! less

The staff here make you feel so welcome. Amanda was really exceptional. She has a great way of making sure that all the guests needs are being met The rooms are small but clean and updated. Great common area and a well kept pool. less

Had a good stay overall 1 big problem was the parking. We use handicap parking and for the 3 days we were there it was full of snow and ice and totally unacceptable. After telling the front desk 4 times we finally got some help Don't know her name but the front desk clerk that worked Saturday March 1 2020 was totally amazing She went out herself and cleared around the car and salted to try and make it safer for us to get in/out of the car. She was so helpful and very nice and did well beyond her job Sorry i didn't get her name but a big Thank you The pool was down for the first day but up and running before we left less