We've stayed at this B-W several times in the last few years and had been pleased with all aspects of those experiences. We recently participated in a B-W promotion where a two night stay would qualify for a free night in Canada, U.S.A or The Caribbean. We were looking for a one night getaway and decided on a return to Woodstock. When making the reservation, a request was made for a King bed. Being a B-W Elite cardholder, simple requests like this are usually handled effortlessly.
On our arrival Sunday evening to a sparsely occupied parking lot, we were greeted by the lone Front Desk clerk, and after the required paperwork, made our way to the room. We were surprised that we were assigned a small Queen room on the main floor on the hallway that connects the pool to the lobby/ice machine/breakfast area. Nice.There were also a few issues with the room which were reported and don't need to be repeated here.
After going to sleep late and waking early because of the hall traffic, we went for breakfast. The offerings were average at best, except for the eggs which were in the shape of a disc and appeared to have been poured from a box or bag. Nasty.
I am a regular Tripadvisor contributor and really dislike giving poor reviews, but this establishment has earned it . less
Amy S, Manager at Best Western Plus Woodstock Inn & Suites, responded to this review
I am sorry you were so disapointed with your stay with us we strive to offer the best in customer service.and hope you return to allow us to give you a great stay