Choose a Best Western Plus
31/12/2016 ethansmom00, Fullerton, California
Since my past experience with a Best Western Plus in Palm Springs, I was excited to check out this BWP. I find these to be the "cream of the crop" for the Best Western brand. This hotel didn't disappo... more
Since my past experience with a Best Western Plus in Palm Springs, I was excited to check out this BWP. I find these to be the "cream of the crop" for the Best Western brand. This hotel didn't disappoint. It is a good "home away from home" with a full breakfast that includes eggs, bacon, a pancake machine, cereal, yogurt, coffee, and pastries. Additionally, they have an indoor pool and fitness area that look clean (we didn't use them) and well-maintained. Overall, the hotel was well-maintained. I will say, however, that the woman working the front desk at check-in was not impressive, after reading previous reviews of the front desk staff. She lacked any kind of welcoming personality and wasn't helpful in getting us a handicap room for my father who doesn't walk well. She seemed like someone who clocked in and out for the job, and that's it. The woman attending the breakfast, however, is a different story. She was affable and helpful, wishing everyone who left a "happy new year."
The rooms are fairly typical, the bed is comfortable, and the room, for the most part, is clean and quiet. We booked a double queen room. I am not sure the beds are truly queen-sized, as they seemed like double beds. The top sheets didn't quite fully cover the bed well. The bathroom was fairly clean, but there is a half glass door with a large opening causing the shower to leak onto the floor. Don't leave anything in there that you don't want to get wet. Overall, this place is clean and a good value. less
Mark R, Manager at BEST WESTERN PLUS Winslow Inn, responded to this review
Thank you for your gracious and constructive comments on our hotel. I have shared your breakfast comments with our breakfast staff. I was as disappointed as you were to read your comments on our desk clerk who checked you in. It is all about personality and if we do not have it, you will find another place that does. We will learn from your comments. Thank you and safe travels.