12/10/2018 FromdaUPeh, Watersmeet, Michigan
Starting with the check-in, I was not acknowledged as a Rewards Club Member. Best Western has a deal where Rewards Club Members get a little goodie bag or points added to their account for your stay. ... more
Starting with the check-in, I was not acknowledged as a Rewards Club Member. Best Western has a deal where Rewards Club Members get a little goodie bag or points added to their account for your stay. I had to ask for the points. Also, it had to be one of the slowest check-ins I have ever gone through, especially considering the reservation was made online. We had reserved a handicapped room as my wife has limited walking ability. Walking to the room, I noticed that the handicapped rooms were placed in the middle of the long hallway making it cumbersome no matter what entrance one used.
The room was alright with the exception of the bathroom door being a little hard to close all the was as if it were sprung. There is a Denny’s nearby and we picked up a lovely meal.
Breakfast was an equal mess. Watery scrambled eggs accompanied by burnt bacon. The biscuits and gravy were a disgrace. The biscuits were mushy and the gravy had the consistency of water with no sausage or flavor. less
Daphne C, General Manager at Best Western Plus Winslow Inn, responded to this review
Thank you for submitting a review for our hotel, by giving us your feedback it helps us to improve for a better guest experience. I sincerely do apologize for lack of detail displayed at check-in. We strive to acknowledge every guest, and thank our loyal guests with an appreciation gift bag or other incentive. I've done some research, and if I am correct you checked-in on a night when our newly hired associate was working, which does not excuse the kind of guest service we strive to attain at our facility. The building was built in 1999, we realize the location of the accessible rooms are not conveniently located by an entrance, with the layout of the building our options to relocate are minimal to none, this has been an ongoing issue, with the raising prices of everything we just are not in a place to start tearing down walls, but anyone of our staff would be happy to help with anything you may need. I am shocked to hear what you experienced at breakfast, breakfast has been one of our strong points, and our breakfast host takes pride in delivering a stelar breakfast layout. I assure you that this is a one time mishap that well never happen again, I have addressed the issue with my staff, and checking the quality of breakfast items daily. I thank you for staying with us, and again i sincerely apologize, this is not how we run our facility. If you are ever in area again, I'd like to invite you to stay with us so we may have the opportunity to provide the kind of service we are known to give. Thank you.