Average hotel stay
14/08/2019 SteffyRaeC, Sault Ste. Marie, Canada
We arrived around 8pm or so, and the front desk was clear. We walked up but had minor trouble checking in. It was resolved in a timely manner and we were given our keys to get to the room. Except once... more
We arrived around 8pm or so, and the front desk was clear. We walked up but had minor trouble checking in. It was resolved in a timely manner and we were given our keys to get to the room. Except once we got our 2 puppies to bring up to the room, the keys didn’t work. My husband went back down to get new keys, but I noticed another family struggling to enter their room just down the hall from me. Seemed like a minor inconvenience for them as well.
Once we got in the room, I noticed a small dent in the wall and the cabinet under the tv had some scratches on it. The curtains were fairly old and worn down. Aside from this, the room was amazing! We had drove from Ontario and we had an amazing sleep! Beds were very comfortable.
Check out was a breeze, but was never offered express check out. Unsure if it was just a missed step or if for some reason I wouldn’t qualify?
I would like to mention that the elevators are EXTREMELY slow. We called it and after about 10 minutes of waiting, we opted to take the stairs. This happened a few times where we had to wait a fair amount of time before it showed up on our floor.
And note, there is no free breakfast. My husband and I searched to find out if all Best Western’s and Best Western Plus hotels served a complimentary continental breakfast, to which the answer online said yes. We did not receive a continental breakfast which set the morning of our departure a little behind to try and find a place to eat off site. They did have a restaurant, but we were very short on time. less
BWPWinnipegAirport, Front Office Manager at Best Western Plus Winnipeg Airport Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 2047759889.
Front Office Manager
Best Western Plus Winnipeg Airport Hotel