Heading back home to bury my father!!!!
***ATTENTION!!!!*** QUARANTINE detention CENTER Do NOT BOOK HERE QUARANTINE they take your money give u a confirmation number, we arrived just to notice not one vehicle in the parking lot. Security g... more
***ATTENTION!!!!*** QUARANTINE detention CENTER Do NOT BOOK HERE QUARANTINE they take your money give u a confirmation number, we arrived just to notice not one vehicle in the parking lot. Security guards
standing in front of the building with a line up of COVID-19 patients... we thought to ourselves that they wouldn't have sent us into something like that???? My husband put on his mask " thank god" thinking we were going to check into this eeary place and once he got to the front desk they turned us around because they are a COVID-19 QUARANTINE CENTER!!! They put my family (2 month old son) at risk, We are crossing the country with my husband to go bury my father. Had to sleep in the truck with dog and 2 month old son due to their miscommunications. To us that's a HUGE mess up! We are NOT the type to complain but their refusal to reimburse us for the room we did not sleep in due to COVID-19 really upset us both.... 227.95$ to sleep in our own truck just doesn't seem right to me.... we were kept on hold then hung up before getting ahold of someone just to find out that they refused to reimburse us load of crap thank you for making our minds up for us to never use best western ever again.... i absolutely loved each and every experience we had prior to this absolute disaster. We need to resolve this issue but they chose to ignore and drop the calls big old thumbs down 👎 thank you for ripping off a new mourning middle class family. Sad... less
Best Western Plus Winnipeg Airport Hotel Team, Other at Best Western Plus Winnipeg Airport Hotel, responded to this review
I would like to clarify that we are not a Quarantine hotel. We have had no cases of covid-19 within the hotel, whether it be staff or guests. Currently, we are fully booked by a company which requires 14 day self isolation before travel, which is why there is security guards. We called ahead to all guest's, or the 3rd party booking agencies to either cancel, or rearrange travel for all incoming prebooked guests due to this. I am unsure of how you booked, but if it was through a 3rd party booking agency, such as expedia, airmiles, or priceline, we would have had to contact them directly to relocate you, and they should have informed you of the cancellation. I apologize that it appears you were not contacted, but can assure you that the hotel has not charged you for the stay, as, in the cases we could not contact the guests directly, or could only contact the 3rd party booking agencies, we were just cancelling the reservations, so as to avoid any accidental charges.
With regards to being put on hold, and then hung up on, I cannot speak to that, as I may not have been here at the time, but want to assure you that this is not standard practice and will be looked into. Also, as we are not charging the cancelled or relocated guests currently, we would be unable to refund any purchase. If it was booked through a 3rd party booking agency, the refund would have to come from them directly, and if they require confirmation from the hotel that they can recharge, we would be more than happy to confirm that when they call.
I apologize that your experience was not up to the standards expected, and will look into the issues, to see what can be done for future guests in this regard. If you would like to speak to our General Manager about the issue, she can be reached weekdays, between 8:00am and 4:00 pm, and her name in Kim. If you would like to speak to myself, I primarily work evenings. Both can be reached at 204-775-9889.
Front Office Manager