We booked this hotel because it had a pool and we wanted to take our kids for a day of swimming. When we got to the pool, the water was ICE COLD! We went to the front desk to ask about it, and they sa... more
We booked this hotel because it had a pool and we wanted to take our kids for a day of swimming. When we got to the pool, the water was ICE COLD! We went to the front desk to ask about it, and they said they will call maintenance. Maintenance came to talk to us and they told us that the boiler has been down for a while and they can’t heat the pool, but they told the front desk that and they have been failing to inform the guests. The pool was the main reason that we booked the hotel. So it would have been nice to know. We drove all that way, and now we were stuck in a hotel room with 2 very upset, bored kids. This definitely ruined our weekend away.
After that, we got maybe a solid 20 mins of sleep. Kids running around the halls, the elevator dinging all night, and pillows that were so hard that my face felt bruised in the morning.
I am so beyond disappointed with the hotels lack of communication and lack of informing guests of unavailable facilities, just to make more money. less
BWPWinnipegAirport, Front Office Manager at Best Western Plus Winnipeg Airport Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 2047759889.
Front Office Manager
Best Western Plus Winnipeg Airport Hotel