Booked this 6 weeks in advance as part of a weekend holiday with my best friend and his wife, who I rarely see as I live in another country. My husband and I drove from Seattle to Woodland in 10 days and did it nomadically (no bookings, just found places when the sun went down) and out of all the motels and inns we stayed in (which were at the range of $85-120 — we’re not picky travelers), this was by far the most expensive we’ve stayed in. Unfortunaty, it was also the worst, specially for the wopping price of $235!! As you can imagine, we had high expectations.
When we checked in, the duty manager, although was very nice, seemed to not be aware of our booking. We then asked if we were in the system, she concurred! She proceeded to ask me if I knew what kind of room I got and I had to look thru my email to find it. My husband, then again, asked if we were on the system or not because she was asking all these questions and seemed to still noy be aware of our reservations. But she still said yes, we were in the system! Then later on comments that she had written down my first name as my last name — after I had spelled out my last name to her and shown her my ID! This was the very first thing I did when I came to the counterpart to check in.
Further, when later asked for further Information on the phone, she kept replying with an “uh-huh,” which really didn’t really bother me too much, but as I work in Customer Service found it very unprofessional, especially since she was the duty manager.
Breakfast I found okay. My friend said it was like prison food, but (1) ive never been to prison so I wouldn’t know and (2) it’s not the worst I’ve had.
Room was also disappointing. The white areas were grey. The lights flickered. The balcony light did not work. The complimentary shampoo/conditioner bottles were there, but all EMPTY! But the bed, pillows and sheets were okay.
Location is close to a lot of local places to eat. We went to Cooperage Brewery to hang out and it had a very good, chill vibe. But thats for a separate review. less