It Was My Heart Sinking at First Sight.
Driving through the neighboring streets to get to the inn, I thought uh-oh, I hope I didn't put us in the bad part of town. I had. Next I thought, I hope this place isn't a dump. One look at it and... more
Driving through the neighboring streets to get to the inn, I thought uh-oh, I hope I didn't put us in the bad part of town. I had. Next I thought, I hope this place isn't a dump. One look at it and I knew: I had.
"Inn" sounds so attractive: it just means the individual room access is from outdoors, from the parking lot, a place you don't want to be for very long.
The room showed modest wear and tear; lots of people had stayed there before. The mattress was too soft. The closet was in the back of the room, it was too small, and it had no light. The bathroom had no wastebasket. We could hear the thud-thud-thud of footfalls coming through the squeaky floor and ceiling above us. The room had no USB ports for charging phones and laptops. So why tell me the inn had been "newly renovated?" I saw nothing that remotely looked like a renovation. "Newly renovated" clearly implies the place has had a noticeable facelift. This place hasn't.
This was my 46th wedding anniversary. We are Best Western Rewards customers. Frankly, we deserved better treatment. Best Western, get your act together. less
WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
Thank you for sharing your experience. I'll admit that the our neighborhood has lost a touch of it's aesthetics after most of it was destroyed in the catastrophic fire we had about a year ago, but most people (especially us) are excited to see all the new construction and all that is happening. I personally would refer to our area as rebounding, and we are absolutely not in a "bad part of town."
2/3 of our rooms have indeed been renovated, and they have USB ports along with all new furniture, carpet, etc. I apologize that your closet was in the back of the room. There are 2 rooms that have that feature, and that was to accommodate the larger bathroom area.
I hope that you decide to give us another chance on your next visit to Santa Rosa. I'm sure by then our renovations will be complete.
Thank you again for sharing.