Personal items went missing from my room (1000 $ & gps)
I'm currently checked in room 311 since monday around 4pm. I went to have a bite with my family for like 2 hours and when we got back to the room we didn't really check because we were so tired from o... more
I'm currently checked in room 311 since monday around 4pm. I went to have a bite with my family for like 2 hours and when we got back to the room we didn't really check because we were so tired from our flight. The next morning we planned to go to the mall so we started looking for our gps ( from the car rental agency by the way) which we could find anywhere in the room. After that we obviously suspected something was wrong and we started to search for our money which we couldn't find anywhere.
Next thing we go to the front desk agent which didn't show any empathy for our situation and just told us to do a police report. The manager didn't even want to talk to us in person. She just showed her face to police. As of now, The manager Simona hasn't even try to following up with the issue or contact us in any way showing the lowest hospitality service I've seen in my life which is why I'm going here to possibly receive a follow up conversation to come to resolution. less
B W, Public Relations Manager at Best Western Plus Windsor Inn, responded to this review
Dear Mr Rodriguez/MartinezCoo
We are truly sorry you misplaced your bag of change, and your GPS.
As you know we have called the police and have audited your room door lock.
Your key was the only key used to enter the room, therefore at this time we would suggest you consult with the rest of your party.
Our staff has been nothing but helpful to you, despite the fact you kept on yelling at them and accusing them of stealing your items.
Again, we are truly sorry you and your party have somehow misplaced such valuable belongings and we hope you will find them.
Simona C., Front Office Manager