Overall Good Experience.......EXCEPT
My stay was good EXCEPT when signing in, I was hit up for a $1 fee for the safe. I informed the clerk that I had no intention of using the safe and would like that fee waived. She was friendly and s... more
My stay was good EXCEPT when signing in, I was hit up for a $1 fee for the safe. I informed the clerk that I had no intention of using the safe and would like that fee waived. She was friendly and said "no problem" and would waive it. The next day it was still on the bill. Another clerk took 10+ minutes trying to figure out how to remove it. The $1 is not going to make a difference in my life but I don't want to be nickle and dimed for something that is already in the room and fairly standard. It I am paying $139 for a room, just simply add $1 to the room and skip the nonsense of an additional mandatory "convenience fee." less
Sandra G, General Manager at Best Western Plus Windsor Inn, responded to this review
We are truly sorry you were "hit" with a $1 convenience fee.
It also includes pool towels and newspapers between other amenities such as parking lot attendants.
Please keep in mind we do not charge any resort fees like other hotels in the area.
That said, we will use your review for further training.
On a positive note, we are happy to hear you had a good stay and our front desk agent was able to return the $1 fee to your credit card.
All the best,