Best Western Plus Coventry Windmill Village Hotel Golf & Spa

My friend and I stayed at this hotel on a spa break. When we arrived we were seen straight away and given a room on the ground floor. The room was was not a bad size and well equipped. We had asked for a twin room but found we had a double bed. The receptionist said that they would sort it out for us. They did. A member of the housekeeping team came to look at the bed set up and said that they would sort it out whilst we had our evening meal, which they did. The leisure facilities were really good with a good sized steam room and sauna. We ate in the restaurant and was really surprised at the variety and quality of the food which was beautifully and tasted great. The staff were very professional and attentive. We had booked treatments in the spa which we really enjoyed and then had lunch in the bar area. There is a separate room where spa goers in robes can eat lunch and relax. Everything was well organised and the experience really enjoyable. I would definitely go again. less

Stayed here for 3 nights as we were on a course in Coventry, single room in the main building was small but very comfortable and warm, good sized bathroom with excellent power shower over bath. Ate every night in the cellar bar, the food and service equally exceptional, super friendly staff both at front desk and restaurant/bar...a credit to the hotel. Would totally recommend. less

We had a voucher for a Spa Day with cream tea for two and booked in for a Monday. Up front I have to say that the staff were lovely from the guys manning the shop in the golf and spa area, to the two lovely girls in the spa itself and the servers in the restaurant. The treatments we both had in the spa were great and the pool, sauna and steam room facilities were good. One tiny whinge is that they had no towelling robes so we couldn't do the proper spa thing of wandering round partially dressed! A slightly bigger whinge concerns the food. We had breakfast in the restaurant and felt that the pastries were not Sunday best, and the cream tea was the tiniest one we have ever had. Nonetheless, the lovely staff and great facilities would justify a return visit. less

We arrived on the Friday evening; booked in to our family room. Tried to book a table in the fairways restaurant, could not have a table until 9pm with a 2 year old. We waited an hour, only to be told they had forgotten our daughters meal so we had a further wait. Food was then dry and cold; no way 4*!! Our room had various faults including a hole in the wall by the curtains, broken curtains. The bath never filled completley filled even though the plug was fully in. At night we were so hot. Saturday nights meal was just as bad; the waiter put my daughters meal down for her on the edge of her high chair. The highchair was faulty and the meal ended up sliding through the highchair on to the floor. Service was even worse thie evening. The staff could not cope with the volume of guests. The restaurant was under staff and it felt like larger parties were prioritised. Again food was dry and over priced. Breakfast both days was fair and a good choice for everyone from cereal, pastries amd continental breakfast to full english. Staff were quick to bring tea and coffee. Sunday morning we were woken at 6am by the golf course grass being mown...way to early. Not a family friendly place, it was a real shame! Probably would have been better at a premier Inn less

Stayed a few months ago with my husband we arrived in the pouring rain to be greeted immediatly by staff with an umbrella over us ive never had such amazing staff and asked us if thete was anything else they could do to help less