Very dissatisfied. Some meals OK, some average. Medium well steaks ok, medium rare steaks tough as old boots. Cheese boards had to add ask for butter. Top prices with very average or poor meals. Offer... more
Very dissatisfied. Some meals OK, some average. Medium well steaks ok, medium rare steaks tough as old boots. Cheese boards had to add ask for butter. Top prices with very average or poor meals. Offered two cheapest deserts free as compensation. When questioned two steak meals greed free. Staff very polite and agreeable but restaurant is to be avoided for price and quality. Also told at reception restaurant very busy so needed to book ASAP. However we were one of just 3 tables seated.
Rooms are clean and warm, but decorators are in so cling film carpets and no decor.
Generally disappointed. Maybe bad timing but I won’t be booking here again. less
vivianamoroni, Guest Services Manager at Best Western Plus Coventry Windmill Village Hotel Golf & Spa, responded to this review
Thank you for taking the time to write your feedback on TripAdvisor.
I apologise on behalf of the entire team for not delivering an experience up to your standards and expectations.
In regards to all your comments please allow me to reply as follows:
after checking trough my reports and having a lengthy conversation with our Restaurant Manager regarding your disappointment with your dinner , I gathered that an offer to replace your food was made however politely declined therefore a dessert was offered as gesture although when the offer did, once again , not met your satisfaction , the main course was removed from the bill. To my understanding every effort was made by the team to make your experience better but with no success.
Upon check-in we always suggest to book the restaurant in advance to avoid disappointments as it can become suddenly very busy therefore we prefer to advise and leave the choice with our guests.
Regarding the decorators being around , I can proudly say that we take care of our property and want to maintain it at its best for our guests therefore ordinary and extraordinary maintenance works take place sometimes during the year.
Although your feedback may differ from many others on here we find it fair to us and will use it s an opportunity for future improvements.
I hope this won't deter you from coming back to us and experience the high standards we set for ourselves and we will be looking forward to welcome you back.
Guest Services Manager