Unclean & dated
Me & a friend stayed here for a 1 night spa break. The room we stayed in was very dated, lots of stains on the carpet & bedside cabinet/phone was thick with dust on it. Specifically asked for a twin r... more
Me & a friend stayed here for a 1 night spa break. The room we stayed in was very dated, lots of stains on the carpet & bedside cabinet/phone was thick with dust on it. Specifically asked for a twin room but got given a double. This was rectified whilst having our spa treatments.
The spa:- facilities itself are pretty shocking. The roof in the ladies changing rooms looks like it may fall down eventually. There’s obviously been a leak from above. The tiled floors were minging & literally covered in people’s hair. Lots of kids in the pool. This was not the relaxing atmosphere we were looking for. The best part was the spa treatment. Cullie was super nice & I enjoyed my facial. We did not shower in the spa facilities as already said, the facilities were unclean! We also had no hand soap in our bathroom back at the hotel. Considering we are still in a covid 19 period, my friend wasn’t very impressed. No air con in room, but we did have a fan. Not that it made much difference. When asking for an extra pillow (because I have a medical condition) … the night member of staff was rude, not sure why.
The best part about our stay was the spa treatment & the food in the bar. We received really good service from Cullie & the bar staff. Food was really tasty & prompt professional staff. Breakfast was also nice. We paid £100 each for the spa/food package & I guess it was value for money however, Lots of things can be better with this place. Cleanliness needs improving big time. Would I stay again… probably not! less
Viviana Moroni, Guest Services / Front Office at Best Western Plus Coventry Windmill Village Hotel Golf & Spa, responded to this review
Thank you for taking the time to write your feedback on TripAdvisor.
Please accept my apologies on behalf of the entire team for not meeting your expectations on this occasion.
Rest assured that your comments have been taken on board and will be used to implement future improvements.
We hope to have the chance to welcome you back and deliver you with a better experience.
Guest Services Manager