Best Western Plus Coventry Windmill Village Hotel Golf & Spa

Stayed here for one night and have to say I was not impressed. On arrival, the reception staff were pleasant enough, but the next morning the girl seemed overwhelmed with having to deal with the public. Not sure if she was new or just uncomfortable on the reception but she seemed bothered by me asking her for directions or help with a taxi. I was staying in one of the wee rooms away from the main building, initially, it looked okay until I got inside. Very old fashioned, cold and dark. The bed was really soft, I sunk into it. Didn't bother me too much but for others with back issues, it may. The room was cold, and trying to get the heater to work didn't result in anything. There were several lights in the room that didn't work and the light switch positioning was very confusing. The bathroom was big, built for people with disabilities but it was cold and the furniture in there was rusty and very old. The room also had a damp, old, unaired smell to it. I kept my socks on while wandering around the room and the red dye from the carpet was on them by the end of the trip. The fire safety light in the room is neon green, so at night when you turned the lights off you had this big green alien ship looking thing shining in the room. In the morning when I woke, it was cold and again dark. The windows looked to only be single glazing and had condensation on them. The breakfast itself was okay but the staff were rude and unfriendly. Overall not a pleasant experience and not one I'll repeat. less

We chose the Windmill village hotel because of its beautiful surroundings and the lovely wedding chapel We cannot say enough good things about the whole experience. Bekie Munday was a massive help and any small niggles we had were dealt with without any fuss. The whole day ran smoothly and Andy and the whole team were a credit to the hotel. I would highly recommend this beautiful hotel for a wedding. Wish we could do it all over again less

We enjoyed our stay. Got a good deal. All staff very friendly and helpful. Service in the restaurant was exceptional. Our room was clean and lovely, bed comfortable. Pool is nice. Steam room is a good size and sauna was good. Could have done with a separate jacuzzi not linked to the coolish pool. Cool bubbles! But all is nice in the spa area. We Lunched in the bar, really nice and generous portions. After a swim and relax, we had a 3 course meal deal in the evening. I enjoyed soup, sea bass and a lovely Bailey’s Creme Brûlée. Ange’s salad in her buttermilk chicken burger was on the turn, which we highlighted to the staff, and maybe a bit more avocado (she is insistent) the buffet breakfast the next morning was lovely. Good sausages! Attentive table service and tea top ups. Even though we didn’t go for golf it look pretty good. Nice surroundings. Recommended. less

I had my wedding taking place at the National Conference Centre (Motorcycle museum) on 8th September. I therefore spent the night of Friday 7th September and the night of Saturday 8th September (the night of my wedding) in room 109 at the Windmill Village Hotel. Unfortunately I will remember the stay at the hotel for all the wrong reasons as follows: 1. I had rung the hotel months in advance to inform them that I would like to have a photoshoot in the golf course grounds with my wife on the day of our wedding before the photo shoot. They had agreed to this but stated there were 2 other weddings that day and therefore the grounds would be available from 5 pm. I agreed to this. When I arrived on the night of Friday 7th September, I once again confirmed this with the lady at reception. Then on Saturday 8th September I went to reception to ask them to provide a golf buggy for us to go on the golf course, and was told they were unaware of us having a photoshoot and all the golf buggys were in use. Again, this poor communication between staff at the hotel was disappointing and caused more stress on our wedding day than there needed to have been. Thankfully one of the managers was able to organise a golf buggy and so we were able to have a photo shoot in the end but wasted time sorting this out, especially as we had a tight schedule and needed to be at the wedding hall to meet our guests soon after the photo shoot. 2. The night of my wedding, after I arrived back to the hotel following my wedding function, my wife and I very thirsty from the lights and photoshoots we had had earlier in the day. Each room at the hotel has a card stating that guests are each entitled to 1 complementary drink per night spent in the hotel, and that reception should be called to obtain this. I called reception just before midnight on the night of Saturday 8th September and was told by the staff that the offer only lasts until 23:30 and therefore I would not be entitled to this. On looking at the card in the room again, nowhere was it stated there was a time limit. This was extremely frustrating and I therefore drove with my wife to a 24hr petrol station to pick up some water on my wedding night. This lack of kindness and understanding by the hotel was extremely disappointing, and even though this is a small thing, it all adds up to make a very poor stay! 3. The taps in the room took forever for hot water to come out after the hot water tap had been turned on (> 1 minute), and the drainage in the sink in the bathroom was very poor so that water would build up in the sink after the taps had been turned on for 30 seconds or so. Almost to the point of overflowing from the sink bowl I certainly would not recommend anyone stays at this hotel for special occasions, and unfortunately I will now remember the hotel for all the wrong reasons on one of the most important day of my life. Extremely poor and disappointing – lack of understanding, lack of communication, and a sub standard room. less

I stayed here on a Sunday evening as I was in the area for work. The place itself is beautiful & in a quiet location. My first small disappointment was the bed. I was thrilled when I saw a huge bed, however it was just two singles pushed together meaning I couldn’t sleep in the middle! The main problem was the restaurant. After seeing many vegetarian dishes on the menu I had hoped that some may be vegan or adaptable. It does say on the menu “ask us about our vegan options”, or something along those lines. I asked the first waiter if the polenta dish is suitable for vegans to which he looked confused & said “I think it’s pasta?”. He had no idea what I was saying so I asked another waiter who said he’d check with the chef. He returned & said “it is not suitable as it contains flour”. If that response honestly came from the chef then I am shocked. I explained to the waiter the difference between gluten free & vegan. In the end I said I’d just have some sweet potato fries, as I was too concerned at the lack of knowledge to order a full main. The manager of the restaurant then came to me & said I could order off the other menu if I wanted. I asked if I could have a pizza without the cheese, if the base was suitable & didn’t contain milk. I did expect him to come back to ensure me about the base but he didn’t. I was served my pizza & sweet potato fries & in all fairness, they were both delicious. I ate the pizza unsure if it contained animal products or not. If I had had a bad reaction (I haven’t eaten dairy in 9 months) I would have complained big time. Luckily, I didn’t. I live in a rural area of England & I would have thought a place in Coventry would be more accustomed to dietary requirements. In hindsight, I would have called myself a vegetarian with a dairy allergy because I find people take it more seriously, but why should I have to lie? I recommend training your staff better with more awareness to dietary requirements. I wish for my review to be received in a constructive way. I am not angry, however I won’t be returning in the future. less