Anniversary stay/Gin Experience
This was a gift from our children for our 30th wedding anniversary, we had a Gin experience/spa, night stay and breakfast.
Arrived and checked in fast.
Room: Executive room was in the deal, ours ov... more
This was a gift from our children for our 30th wedding anniversary, we had a Gin experience/spa, night stay and breakfast.
Arrived and checked in fast.
Room: Executive room was in the deal, ours overlooking the front by reception. Clean, comfortable but defintaley not executive standard, no double glazing, considering this is at the front this is needed as we heard people coming and going. It was a September warm night so woke up and unfortunately
no fan in the room - this should be standard in the summer months, I did mention in reception but was told I should have asked...
2. Bar area
We sat outside when we arrived and had a few drinks, fab view and we had lovely weather, drinks first time took 25 minutes as there were a lot of golfers, 2nd time was faster. Waitress broke up group gatherings but she could have done with some back up.
3. Gin experience - fab so enjoyable and Corey was very good, 5 stars to him!
4. Restaurant for dinner and breakfast was really good and service impeccable, they all worked really hard again 5 stars here.
5. Swimming pool - great social distancing followed. Only 7 of us in there for the hour, would have been nice to have been handed a towel /robe.
Bad bits:
1. The room
2. When we came out of the gin experience we sat outside, there was a group of 25 golfers doing a presentation all round the same table... No social distancing.
3. My daughter told me afterwards that she had emailed the hotel in advance to tell them that we were celebrating a late 30th anniversary/50th birthday and asked if they could do something special - she received no reply(she got a standard rec. msg back) . I can see that others in reviews did have special treatment (advice is do for all or not at all).
less
Viviana Moroni, Guest Services / Front Office at Best Western Plus Coventry Windmill Village Hotel Golf & Spa, responded to this review
Dear Guest,
Thank you for taking the time to share your feedback on TripAdvisor regarding your recent stay with us.
Please accept my apologies on behalf of the entire team for not meeting or exceeding your expectations on this occasion however allow me to reply to your comments as follows:
Our room categories are defined by different amenities available ( eg. fruit platter and soft drinks voucher, different toiletries etc.) and location in respect of the hotel and not by the size.
Unfortunately COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing therefore some items are available upon request as specified on the informative letter placed in the room and the fan is one of them;
Regarding the group gatherings we follow the rules and as stated by you , our waitress was breaking groups up however is not always possible to police it all the time and some people are more considerate than others;
Regarding our guests celebrating special occasions with us , we always offer options and gladly do something to make them feel special and a NO wouldn't be an option so if this was the case I wish I would have had more details to investigate it and apologise , once again if it happened.
I hope this clarified our procedures a bit better and I hope to have the chance to welcome you back in future and deliver you with a better experience up to the high standards we set for ourselves.
Best Regards,
Viviana Moroni
Guest Services Manager