Best Western Plus Coventry Windmill Village Hotel Golf & Spa

Stayed here on business, pleasant hotel with nice surroundings. Good facilities including a nice bar with tables outside, a pool and a gym. Room was ok, bit dated but everything you need and was clean. Very powerful shower in bathroom. less

Stayed for one night to watch concert at Ricoh, and were met by welcoming staff, a very nice room with huge comfy bed, excellent, clean bathroom and quiet location. Bar service was a little too in your face but nothing a quick chat at your team brief won,t sort out. Excellent late team who organised drinks for us at 1am! Lovely breakfast in comfy dining room, again just needed an ounce of oomph from the staff in terms of service speed but all in all defiantly very good. I'd recommend, just check out the location as it can get expensive if using taxis. less

Would highly recommend this hotel, had a beautiful view of the golf course from my room which included a balcony. Everywhere is kept clean and tidy. Lovely seating area outside the bar which is great for the hot weather, all staff we met were friendly and always smiling. Spa area has had a refurb and looks fab!! claire and rob were lovely and helpful. Great gym,pool and sauna. Will definitely be returning less

Myself and my partner have just checked out today and had a horrible time. I booked the celebratory spa package deal for his birthday. We checked in and then went to have lunch. A drink was included with the deal. We ordered our food at 2.45 and it was given to us at 3.30. When we had asked after a half hour where our food was they said it was because of the burger. We ordered another drink whilst waiting. When we were leaving we said to the restaurant manager that we waited far too long and that we would not be paying for the extra drink we each had. This was fine and the drink was free of charge. However he told that we had not waited 45mins, pretty much said we had lied. The sheet that we ordered from had 2.45pm written on it so I don't think we did. Next we went to the spa and as there was 2 large groups in a hen party (approx 20 people) we felt like we were invading their private pool party. We couldn't use the Jacuzzi as this is where they were all sitting. A group of 3 ladies complained due to the noise and the hen partys kept it a bit quieter. My partner had a neck back and shoulder massage and I had the manicure. He loved his treatment. Mine on the other hand looks like a 6 year old painted my nails. They are all smudged as you can see from the pictures. Two ladies had come in to get theirs redone whilst I was waiting due to the same issue. Dinner service was appalling. Again the restaurant manager showed us to out table but didn't inform us which option we had with our package deal. We had to wait 10mins and flag down a waitress and ask. She then had to go and ask the same guy who sat us down. Why couldn't he just tell us. 25mins later we still didn't have water on the table or be asked if we would like a drink. Just really awful. None of the servers had a zone so they could just concentrate on their own tables. The young guy in his 20s with spiky hair repeatedly ignored us as we tried to get his attention. Our gin came out with no ice also so they had to go off and get ice. We then were taking a bottle of wine to the room. We paid and asked for an ice bucket. Their ice machine had broken. Walking to the room someon3 from a wedding party had been sick and a member of staff was cleaning this. Breakfast the next morning we took our seats and no-one came to offer us tea or coffee. We watched them go to every other table but ours. I got up and got our own then. On check out we complained about everything mentioned above. The lady who we spoke to was genuinely upset that we had a terrible time. Extras were removed from the room bill and I am due an email from the spa regarding my nails and what can be done. I'm glad I didn't pay the £20 for them as they are so badly done. Also the rooms are old, our curtains were hanging off. Room 313 less

When you think of Coventry you think of an industrial waste land of car factories. Forget that image; this delightful hotel is only a few miles from the city centre yet surrounded by countryside. There is a feeling of spaciousness compared to typical city hotels. The room and bed was a bit small for the price, but nevertheless spotlessly clean room with all the expected hotel accessories. The pool is large for a hotel poll, with a view from one end over the golf course. Staff are friendly and helpful. less