Best Western Plus Coventry Windmill Village Hotel Golf & Spa

We visited the hotel today for afternoon tea for my Mum’s birthday celebration. The afternoon tea was very mediocre and disappointing. We paid £60 for 4 people and this included 1 sandwich, 1 scone and a couple of cakes each. The hot drinks were just tea bags and sachets of instant coffee and the brown bread was slightly stale. It was nothing special and have had a lot better for less elsewhere. We didn’t raise any concerns at the time as it was gift for my Mum and we didn’t want to mention this with her present so I can’t comment on what the staff would have done had we said anything. However, I doubt we will be returning in a hurry. less

I booked a standard room for 1 night. It was a tiny little room with no space at all for my very small board trolley. Old and worn off. The curtains werde loose. I could not fully close them. Very noisy due to the traffic on the main road - about 2 meters away from my room. Thank God I had ear plugs. I found several long and short hairs ON my bed and IN my bed. Blonde and brown long hairs. And one curly dark hair. I tried avoiding thinking what that might be... The bar is very nice and cosy. I ordered a chickem burger with fries. But sorry: This was no good food. The taste was less than average. The beer is good though. They habe a nice choice. Anyway, I stayed there because other hotels were fully booked. Next time I know better. less

nice hotel nice staff restaurant good Food well prepared tasty maybe a bit repetitive after 3 days but well cooked and presented we all had a good breakfast every day The basement cellar bar is a very good comfortable area for a relaxing evening It looks like the bar restaurant area had a good refurbishment it works Some of the rooms however have not and are looking a little tired Now some less good points As one of my family is a wheel chair user we booked an accessible room no mention was made that this hotel is on a steep hill and there are a lot of stairs. access from room to restaurant is leave building follow paths around outside to avoid stairs inside. the same is true of bar or pool area .Pool /spar is a particular problem because of a large step from outside and a further 6 steps between changing rooms and pool . The staff hear absolutely do their best offering to open doors/fire doors at pool level but this gives the choice a trip outside between changing and pool or changing in your room and showering drying poolside. hotel have golf buggy with drivers to assist with outside transfers as needed this was very welcome Our accessible room was no 41 an outside lodge room. while some hotels remove an item of furniture to give turning room for a chair not the case in this small room the only turning point is in bathroom which is large. but it is a Bathroom no access shower or wet room,its a low level bath with shower at tap end. To get in sit on shelf at head of bath rotate legs in to bath there are then no hand rails or grabs what so ever in the bath and the shower is out of reach.Most less able people cannot shower independently in this room. While this room ticks the boxes for a1980s 90s accessible room it is not in any way disability friendly no matter how hard the staff try less

Very dissatisfied. Some meals OK, some average. Medium well steaks ok, medium rare steaks tough as old boots. Cheese boards had to add ask for butter. Top prices with very average or poor meals. Offered two cheapest deserts free as compensation. When questioned two steak meals greed free. Staff very polite and agreeable but restaurant is to be avoided for price and quality. Also told at reception restaurant very busy so needed to book ASAP. However we were one of just 3 tables seated. Rooms are clean and warm, but decorators are in so cling film carpets and no decor. Generally disappointed. Maybe bad timing but I won’t be booking here again. less

Stayed as part of daughters wedding celebrations. Very helpful and courteous staff. Lovely and clean and well presented, rooms a very good size with great amenities. Although I didn’t use the leisure facilities other family members did and said they were excellent. less