Best Western Plus Coventry Windmill Village Hotel Golf & Spa

Stayed for a single Friday night and got a great deal. Had an annex room which was big, clean and comfortable and had adjacent parking which was a bonus. Hotel was quiet but welcoming. All Public areas are comfortable and accessible. Ate in the restaurant Friday evening, where I also had breakfast next morning. Friendly staff, excellent food, the bar menu was a little limited, hence choosing the restaurant. Exceptional food and service with a smile. Overall, one of my best bargain hotel stays for a while and I would highly recommend. less

Went with my wife to this hotel through Hotel Gift. co for an anniversary present on a Friday in February. I am 70 years of age and have mobility problems. We were hoping to have a swim, sauna and a lovely meal in the evening. Unfortunately, we found out that to get to the bar, dining area and the pool area there were a number of stairs. We were told by staff that the pool area would not be suited for me as there were a number of steps. I asked about mobility access and was told that it was quite a walk to get to the bar area without using stairs and it was outside walk. We did not see any lifts. We managed to get to the bar and asking about the meal and were informed that the restaurant was being refurbished and no meals were being served in the bar only sandwiches and that was only till 5pm. We then went to reception to book a table for the evening meal and was told the menu had not yet been decided this was at 5.30pm and they would inform us when it was ready. We went to the room Lodge 26, we had to drive there and we could park outside. However, the room was outdated, small and there was mould on one of the walls by the bed. We received the menu at about 630pm and it was nothing like as stated on the site. It was two courses for £20 or 3 for £25. The choices were nothing special. We were really disappointed as we were looking forward to the day. We decided not to stay and my wife went to reception and they said we should complain giving us details of who to complain to. Th reception staff told us we could have eaten in the bar but the bar staff told us we couldn't. We ended up having a bar meal nearer home. We did complain, at first they offered 25% refund but eventually agreed on 50%. However, we still felt this was harsh as we had not used any of the facilities as we stayed in the room waiting for the menu. less

It was just a long weekend break and we had stayed here a few years ago so apart from the free pool/sauna/steam area, and the price, I wasn’t expecting much. We used to go to another chain who unwisely decided to charge for everything separately which took a reasonable price to an annoying list of extras. Not here. Comfort room with free breakfast and pool access. Room was very comfortable and had a range of items in case needed (think businessman) and the only niggle was that a double bed meant 4’6” not king and all rooms have that. WiFi was excellent and free unlimited unlike some chains. TV offers FreeView but there is Sky Sports in the bar. Food: they offer 3 sources of food - room service which we used (£4.50 tray charge which covered 2 main meals) which was really good; the bar whose menu didn’t appeal as it was more limited than room service; and the restaurant who change their menu daily but on our first night it was limited. You have to hunt for their menu but I’ve attached the ones for our night to give an idea as their website doesn’t give sample menu or prices. Breakfast is buffet and good range offered. Service is very good and personal which was an unexpected bonus. Spa/pool area: lovely sun beds to relax in after a dip in the warm pool (no inching in gingerly here) and the sauna/steam were equally good. They give you free towels and locker key which you return afterwards. Reception staff and all staff were extremely helpful, polite and charming which again makes them stand out from other local hotels.s Staff are all well trained and offer a cheery hello wherever you are. Free parking. Good transport links to nearby Solihull, Birmingham and Coventry. Will we return? Yes if the offers are still good. Only request is that they offer upgraded king size beds (for extra cost) as if you are here as a couple, it can be rather too cosy! less

When we booked we asked for six rooms close together, but this didn’t happen, although it wasn’t a problem. The reception staff were great, very helpful especially Galib on checkout. The rooms were ok if a bit small, beds comfortable. The food was good, but although some of the restaurant staff were trying hard, some were lacking a little in customer care skills and at breakfast when it was busy, there seemed to be a lack of someone in charge. less

I recently stayed at this hotel. I went to the bar for a drink with friends who stayed at hotel too. We all drink draft beer. They had none on sale. we asked why. The bar staff said they only had bottles of IPA. All they had on tap was larger. The pumps are there but no beer. It was coming up to the weekend. I asked if they would have some for the weekend they said no. I find it very strange that a hotel did not have any draft beer on. Other than no beer the hotel is very good. So the rating I am giving is for no draft beer. less