Best Western Plus Coventry Windmill Village Hotel Golf & Spa

My team of 8 stayed at this hotel for one night to prepare for interview assessment. We also had dinner which was ok. The rooms which are outside of the hotel are ok. But the noise of the motorway can be heard and they are cold. The breakfast had a good choice. less

Here is a property that is beautiful. Set within a golf course just off the A45, this bar, restaurant, spa, Gym and health club is perfect for a quick getaway. The restaurant upstairs is beautiful with stunning views and is undersold. I can only comment on the breakfast food quality which was a wholesome buffet with lovely Bacon and beautiful sausages. The bedrooms need some serious investment. Having stayed in several of their deluxe rooms, the decor is tired and dated. No smart TVs, tired tiny bathrooms. Could be amazing. But at the moment it’s just ok. less

Poor dated old fashioned slightly grubby rooms Gloomy bar Terrible restaurant - horrible menu, horrible food, rude staff - seriously guys sort yourselves out - it’s like the dark ages here. Would I come back again ... never less

We stayed here Christmas eve, whilst we travelled south to visit family. We called for room service to order a pizza, we let the in-room phone ring directly to room service for 30 minutes & no one answered. On ringing reception, they said they would get room service to call us back. An hour & 15 minutes later, no one had called. We decided to order a delivery pizza , after googling on our phones we used pop-in-pizza, who delivered within 45 minutes. Pizza was huge & delicious & much cheaper than what room service would have been.During eating pizza , a manager knocked our door to apologise for poor service & that he would credit the cost of the pizza , £14.00 to our credit card. On checking out we mentioned what had happened to the receptionist,needless to say, a blank expression, he knew nothing about it ..... We have had our card statement arrive & there is no credit for the pizza. Disappointing Best western... We've stayed with you 2 years in a row, because your rooms are nice & the hotel location suits us. This is bad customer service from the kitchen, reception & management. less

This hotel is in a picturesque setting and is very clean. However the entire hotel is in urgent need of refurbishment. The breakfast are the worst I have ever experienced and public areas are freezing less