Watch Out for the Surprise Pet Fee and Don't Expect Tons of Covid Safety Measures
We arrived on July 1st and after a 10 hour trip, we were told that there was an extra $30 a night pet fee. This was not noted in the reservation that they had sent me. I pulled up my email and was tol... more
We arrived on July 1st and after a 10 hour trip, we were told that there was an extra $30 a night pet fee. This was not noted in the reservation that they had sent me. I pulled up my email and was told that that was their policy. Also, the girl at the front desk asked how much my dog weighed. Good think he was under 80 pounds or we would not have been able to stay there. I complained again the next day about the pet fee and the man at the desk told me that it was a cheap rate compared to places he has stayed. I told him that for almost $200 a night, I could have stayed closer to the beach.
Before we booked our room, we checked out the covid safety policies. They said there would be a grab and go breakfast, but there was only a buffet. While the ladies there were very sweet and helpful, other customers were going out the exit and not everyone had a face mask on. Also, the food was mediocre at best.
In addition to not feeling safe at breakfast, to enter the building, you had to swipe your card and open the outside door. But there was no hand sanitizing station once you entered the building, so we had to wait until we got to our room to wash our hands. It grossed me out that we had to use the same handle as all of the other people staying there and had to wait to wash our hands. While we were close to the door, I would have liked to have had hand sanitizer there as soon as we came in.
This was not at all worth the money. The room smelled and there was a huge tear in the carpet. It is outdated and our room backed up to the parking lot, which was extremely noisy with other guests blasting their car stereos and sitting in their cars. I know that is not the hotel's fault, but perhaps they could have a security guard patrol the parking lots. I would not stay here again. EVER. Waste of money and beyond disappointing. less
Steve Janoski, General Manager at Best Western Plus Wilmington/Wrightsville Beach, responded to this review
Thanks for the feedback, we will use it to improve