06/08/2019 ThatLiteraryLady, Piedmont Triad
What killed the stay for our family is that there were roaches everywhere! My husband went downstairs to the front desk, the night of our stay, and was told that there was not another room to put is i... more
What killed the stay for our family is that there were roaches everywhere! My husband went downstairs to the front desk, the night of our stay, and was told that there was not another room to put is in. We were told we would be comped $50, and they actually comped us $60. If it wasn't for the roaches, probably would have been a good experiences. My granddaughter and her friend were so frightened, they begged to sleep in the car, and we did not get any sleep and left the first thing in the morning. We were told that they had just had the hotel fumigated, but looking at past reviews from other sites, this seems to be the standard response. Absolutely unacceptable. When we got home, we had to leave all our luggage, coolers and everything else in the driveway to air our to make sure we did not bring bugs into our home. I wouldn't recommend staying here unless you're okay with roaches. Again, if there were no roaches, this might be an okay place to stay. We didn't stick around to check out breakfast. The night before the nice man at the front desk gave the girls cookies, we threw them away. less
Rebecca R, Manager at Best Western Plus Wilmington/Wrightsville Beach, responded to this review
Thank you, Yolanda, for your honest feedback. We apologize for not meeting and exceeding your expectations during your stay. We apologize for any housekeeping oversight that may have happened during your stay. We hope that by speaking with our General Manager and being compensated this shows our commitment to customer service. We hope that you choose to stay with us again in the future.
Hotel Management Team