Cockroaches, dirty, outdated
Our first, pet-friendly room had two, baby German cockroaches. We also saw dust and a dirty sock under the beds. We were switched to another room with no problem, but it was a handicapped room (whic... more
Our first, pet-friendly room had two, baby German cockroaches. We also saw dust and a dirty sock under the beds. We were switched to another room with no problem, but it was a handicapped room (which we're not), and on the second floor (not convenient for dogs). It also had huge, dark stains on the carpet and didn't look very clean. An unidentifiable, brown, mucous-like thing was hanging from the toilet rim. The bathroom fixtures were rusty. Blankets were thin. Ceiling tiles were coming up in places. Shower pressure was pretty low. Decor felt outdated. The weirdest thing was a door to nowhere (apparently to a concrete wall) behind the desk. It looked like a locked door to an adjoining room, but wasn't. All I can say for the second room was that we didn't see roaches, but given how prolific German roaches are, I was very worried about it and didn't feel relaxed. I worried my free breakfast was contaminated. Blech. I wanted another shower when I left the hotel. It should not have been $120/might with roaches. I have NEVER seen roaches in any other hotel in my entire life. less
Steve Janoski, General Manager at Best Western Plus Wilmington/Wrightsville Beach, responded to this review
Thank you for taking the time to review our property. I have shared you comments with the staff and we will use them to improve.