Best Western Plus Wilmington/Wrightsville Beach

I was hesitant to book at this hotel but the location was ideal and I couldn't have been happier. It has been fully renovated and looks beautiful! The hotel was so clean, the staff was amazing and I felt so welcomed. I would suggest this property to anyone traveling to Wilmington! less

When I arrived the guy working the front was lounged up watching TV in the lobby. He had his mask down and I stood there for 5 mins before he made his way to the front desk, grunting the whole time. Then I had tissue paper all in my "clean" bed. How? And lastly my wall thermostat didn't work and was stuck on 66 all night and I couldn't even turn it off. I tried to call the front office but my phone in room didn't work. I was over it. Just wanted to go to bed and get our of there. For the price I paid I expected a little better. Then woken up to police with guns drawn outside my room and the manager says this happens often. People screaming all night long..I had to sleep with headphones in.. Overall a horrible experience and I don't plan on returning. less

Paid extra for pet room. Room was nice and clean. Outside areas for dogs and especially around the perimeter of the property needed a good clean-up. A very bad guest had a very big dog. Maybe that explains the rather cool reception when I checked in. Also I was given three different quotes on price. One when I reserved, higher when I checked in, and once again different on my receipt. ??? less

On the evening of 10/01/20 my friend and I spent the night at the Best Western located at 5345 Market Street, Wilmington North Carolina 28405. Upon our arrival we were greeted in the normal fashion. The next day we went out for the day after showering we left the towels on the bathroom floor as usual to indicate to housekeeping to get us new ones. We came back later that day about five hours later and found that our Bed had not been changed and our towels were still in the place we left them. We inquired from the front desk and was told that you have to stay three or more days to have your room serviced. We were told that that was common practice due to covid #19. I asked where this was stated I was told rudely that it was on their web site. I checked the web site and saw nothing about that anywhere. Our bed was not made our room was not serviced our towels were wet and was told by staff that there were no towels to be gotten anywhere. We paid for full service and got NO SERVICE, No Breakfast in the Morning, No clean sheets, No dry towels Nothing but yet paid full price non the less. The staff was rude and when I asked for there names, they asked my what I wanted them for, they were reluctant to give them to me then bother were rude to me Marcus and Jennifer were on the evening shift. Upon leaving on the 3rd of the Month I was was to say the least beside myself with anger. We paid for hotel service and got nothing in return! Please read this carefully before booking this Hotel ,m its not worth it and the staff were rude. Phil & Edward less

The staff very friendly and helpful, room very clean and best opening curtain in am and the river view was great. Rocking chairs all over and close to shops and restaurants. The river walk is right there and if your a runner just perfect. less