WORST HOTEL IVE EVER STAYED IN, CROOKS!
05/09/2018 appliancerepair, Greensboro, North Carolina
we stayed at the best western in carolina beach/wilmington in august 2018. first off it was way overpriced. long story short we found blood all around the toilet and blood all over the wall next to th... more
we stayed at the best western in carolina beach/wilmington in august 2018. first off it was way overpriced. long story short we found blood all around the toilet and blood all over the wall next to the sink where your hand towels hang. we notified them of this and left for the day. we came back over three hours later only to find they had not cleaned it. they switched us to a different room only to find that it stunk of ciggerates and cigars, the frige did not work and the ice bucket still had a bag of water in it like they had not cleaned this room either. we immediately made them aware of all of this and of the smoke smell so we would not get charged a smoking fee. then to ice the cake these crooks tried to scam us out of $300 on our credit card for a smoking fee. these people are dishonest crooks that do not know how to run a hotel. it just goes to show that no matter how nice a hotel looks that its only as good as the people running it. when i reported the charge on the credit card they were rude and acted like it was my fault. i honestly believe they tried to scam me and see if i noticed the charge. i did not even leave a review because i was trying to be nice about it, until i noticed they tried to scam me on my card. less
HP P, General Manager at Best Western Plus Wilmington/Carolina Beach, responded to this review
Thank you for the feedback on our hotel. I am sorry you had such a negative experience. However, I cannot find your reservation in the system. Please give me a call at 910-796-0770 so we can discuss the details of your stay with us and properly remedy it. I look forward to hearing from you.