Pros & Cons
29/10/2017 Eileen E, Greensboro, North Carolina
Very clean, great free breakfast buffet - assortment changes daily. Great location. HOWEVER, indoor pool water literally colder than the ocean, indoor seating area around pool also way too cold to si... more
Very clean, great free breakfast buffet - assortment changes daily. Great location. HOWEVER, indoor pool water literally colder than the ocean, indoor seating area around pool also way too cold to sit - so could not enjoy the pool. Pillows need to be replaced. Using crib size pillows - terrible. Make one move and you roll off the pillow - never seen pillows that small and soft. Took forever to fall asleep. Staff friendly. Took off one star each for the pillows and pool. Also, only two small drawers for your clothes, etc. - had to use night stand drawer for a three day stay. No vent in shower area either. Won't be returning due to the price and shortfalls. less
BWPLUSWilmington, Front Office Manager at Best Western Plus Wilmington/Carolina Beach, responded to this review
Thank you for taking the time to let us know about your recent visit. It's great to hear you enjoyed our full, hot breakfast and friendly staff. However, I am sorry to hear you did not fully enjoy your time in our heated pool and spa. The pool temperature is set to a steady 85 degrees, but sometimes guests open the windows to the pool room and make it feel colder than it actually is. We hope you'll consider giving us another chance the next time you're in the area.