10/07/2017 robintY3210BJ, Wilmington, United States
Beware of bedbugs! After spending 2 days at this hotel I had bites on my torso in 3 different places. Large area with multiple bites. This ruined my vacation as the areas were very itchy and painful... more
Beware of bedbugs! After spending 2 days at this hotel I had bites on my torso in 3 different places. Large area with multiple bites. This ruined my vacation as the areas were very itchy and painful. I will be contacting the hotel with pictures. less
BWPLUSWilmington, Front Office Manager at Best Western Plus Wilmington/Carolina Beach, responded to this review
Thank you for sharing feedback on your recent stay at our hotel. After your departure, we closed your room until the third-party inspectors could come out. Steritech, which is an international unbiased inspection company, came and completely dismantled the room in question. They found zero evidence of any traces of bed bugs in the room.
Unfortunately, we do live in a world where bed bugs travel via suitcases. In no way does this imply that we are blaming you for the incident, as this individual bed bug may have hitched a ride in your suitcase from you last hotel visit or plane ride, unbeknownst to you. We take all reports of bed bugs very seriously, which is why we bring in a third-party independent inspector who is highly trained and experienced in locating even the most minute evidence of the presence of bed bugs.
We deeply regret that you had this experience while at our hotel, but we hope our efforts to do everything we could will demonstrate that we go out of our way to ensure the health and safety of our guests.