29/04/2019 Fireball_Deluxe, Kelowna, Canada
This is a terrible place to stay. Unfortunately my company forced me to stay here because of a special rate they received for an extended stay. After the 3rd day I inquired why my room hadn’t been cle... more
This is a terrible place to stay. Unfortunately my company forced me to stay here because of a special rate they received for an extended stay. After the 3rd day I inquired why my room hadn’t been cleaned. I was told that because I was on night shift and I slept from 7 am to 3 pm that my room wouldn’t be cleaned. 6 weeks in a room that isn’t cleaned. I was told if I get up early and let them know by 2 pm that they will clean the room. I cut my sleep by 2 hours a couple of times so that I could get fresh sheets, but they didn’t change them. Just tucked them back in. I have to go downstairs and collect clean towels for myself. When i mentioned this to the manager, she seemed completely unimpressed and just mentioned that their workers weren’t scheduled to work past 4 pm. She also gave me plenty of attitude. The ladies that do clean the rooms yell at each other down the hallways and play music on their carts right next to my please do not disturb sign, waking me up almost daily. I wish there was an audio recording option on Trip advisor to help describe how loud they truly are. The gym equipment was so dirty that a coworker of mine brought in his own cleaning supplies to wash the equipment. I tried to get my company to put me back in the Ramada (excellent) up the road, but times are tight, so I was forced to suffer through it. i wish there was a zero rating. less
F6992FKangelac, General Manager at Best Western Plus Williston Hotel & Suites, responded to this review
Thank you, for your review. We will be sure to share your feedback with our staff to address the issues that you have mentioned, and apologize for any inconvenience caused during your stay.