Pool was not maintained
11/11/2019 jackiesinclair, Estevan, Canada
So it’s a newer hotel, nothing wrong with the room besides the shower curtain not fully closing on the side closest to taps. Breakfast was alright. It’s next door to the busy WalMart.The other major i... more
So it’s a newer hotel, nothing wrong with the room besides the shower curtain not fully closing on the side closest to taps. Breakfast was alright. It’s next door to the busy WalMart.The other major issue was the pool and hot tub. When the kids and I got in the pool area, it smelled gross. Then we learned the pool was like 100 degrees F. The hot tub you couldn’t even put your feet in it was so hot. Kids went in the pool for a few mins but took them out because I felt like it was probably unbalanced and too hot. Ended up telling the front desk and they just said “oh, the maintenance man has been sick for awhile”. Note the pics and how green the water looked. less
Sheila J, General Manager at Best Western Plus Williston Hotel & Suites, responded to this review
Thank you for your review regarding your most recent stay with us. I am sorry to hear that you and your family were not able to enjoy our pool and hot tub, I sincerely apologize for that. Typically our pool is well-kept up and balanced on a regular basis, but as such things happen, we lacked in that area for a couple of days and failed to provide a great services. Our pool is back up and running smoothly, although I know that doesn't help you at all, but we take all of our guest's surveys and comments seriously and ensure things are handled right away. Feel free to reach out to me directly should you have any other questions or concerns.Thank you for your review and for bringing such topics to our attention, we strive to provide a wonderful stay for all of our guests.