It started at check in. Staff stated they didn't have our expedia reservation even though we had confirmation emails and text messages. They said it happens with expedia sometimes. Maybe that's true, but we also wondered if really the hotel forgot click the right buttons, so to speak, sent by Expedia. We had to cancel with Expedia and the get a room from the hotel directly. They did give us the same rate.
After that, it's the story of a thousand little things. 1, 2, or 3 of any of these on their own would not have been a big to-do, but all together made it seem like a pretty sub-par establishment.
The tub faucet was not any where near flush with the wall. When you pulled up the diverter to turn the shower head on, it only diverted 50-70% of the water. This created weak pressure at the shower head and annoying spraying out of the faucet. The bathtub could not drain anywhere near the speed of water coming out and I repeated made sure I didn't accidentally step on and stop up the drain. Because the water pooled, our grime tended to collect at the top of the tub and stay there which is a bit gross. The shower walls looked like they had spackled over repairs done and there was caulking at the corners that looked like some guy watched a youtube video once that day and tried caulking for the first time ever. The shower curtain was literally ragged where it attaches to the shower rings and at every single ring. It should have been replaced months, maybe even years, ago.
The lights in the room were mostly replaced with bright white florescent bulbs. I know they save money, but are annoying on the eyes. Luckily two lamps used a yellow hue so we didn't have to live with the bright white ones.
The furniture in the breakfast area seemed like it was a used purchase from another hotel doing things right. A chair had a giant lump on one side. A couch/booth/thing was had the color where people usually sit WORN AWAY! How old is a piece of pleathered furniture when enough butts have graced over it that the color is gone?! It also had no support, but was tolerable. Every one of the tables were also unbalanced.
The nail in the coffin was being woken up at 3:30 am our last night to all the smoke detectors chirping. The hotel had somehow lost power to certain areas, but not others. Most of our lights didn't work, the clock was off, but one overhead light worked as did the fridge and the television. The smoked detector chirped due to main power being cut and pushing the test button, which it audibly told you to do every 5 minutes did not work. I finally went downstairs to see what could be done. Many of the lights were off on the way down and I discovered that somebody had gotten stuck in one of the two elevators. Their front desk guy, Royce, was doing everything he could and apparently receiving no support from owners. Luckily, he did know how to take down the smoke detector without it omitting a shrill consistent cry which other guests were experiencing. We eventually got back to bed, but had to ignore the smoke detectors going off in unused rooms which did not have a guest to complain about them.
Breakfast was decent, though. And I hope Royce tries to find a position elsewhere. he was the only good part besides breakfast. less
Jerre Leahy, Other at Best Western Plus Wichita West Airport Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward.