Best Western Plus Whitewater Inn

We stayed at this hotel for several reasons but the two primary reasons: 1. The pool was open and many other hotel pools were not open due to Covid. 2. It was close to the creation museum (less than 20 min). The place is more unique than most hotels. Either the owner or gm cares alot more than others. This place has a warmer than average pool, outdoor fire pit, and nice outdoor decorations like a pond. The place inside needs touched up paint wise but other than that it was good. You can tell the place is stayed in alot. That is a good thing. less

It was a great stay over a busy Labor Day weekend. The room was nice the beds where very comfortable for a hotel bed. The room was clean. The pool was wonderful. The staff where great Trish was my favorite. She made sure we had everything we needed. Also when they ran out of towels she made sure we got some as soon as they where done. It’s was busy but you couldn’t really tell. We where always greeted when we where down by the front desk. Emilie was super helpful in the mornings about things to do. We will be staying their again because it’s close to my husbands job and my family. Loved it and the staff that helped us. ❤️❤️ less

We stayed August 25, 2020. The property looks nice and only 20 minutes from the Creation Museum. The indoor pool is small but it is ok. There is a nice patio outside. There were small issues that shouldn't happen, though! There were no extra towels! I asked both the day and night shift. None! How can a hotel not have enough towels? The toilet seat slid around, but the guy at the front desk fixed it. Also, the beds were not comfortable at all. The redeeming quality was that the price was good and they had availability. We will probably not stay there again. less

All of the people are so friendly and helpful but Rajar went above and beyond making sure I was greeted every time I walked in or out of the door and if I needed anything he went and got it right away. He made my stay feel like I was surrounded by family at the hotel. I will be back for sure. Thank you again Rajar!! less

Where do I start? First, in a NONsmoking hotel, our room was full of cigarette smell. So much so that we could literally smell it in our clothing when we were outdoors. There were ants on the window sill and in our bed. There were a pair of shorts and a belt left in the room from a previous guest and a lighter left beside the bed. The air conditioning unit was extremely loud and when we wiped down the handles, light fixtures, furniture and nightstands, our wipes were filthy. When front desk came to retrieve the previous guests clothing that was left, we asked if there was any disinfectant we could use for our room, and we were given glass cleaner. To say the least, we were HIGHLY dissatisfied with our stay and very concerned about the cleaning practices of this hotel, especially during COVID. We were told we would receive a call from the Manager to receive a better discount on our stay (since they were limited on what they could offer), but we never received that call. less