Best Western Plus Whitewater Inn

Where do I start? First, in a NONsmoking hotel, our room was full of cigarette smell. So much so that we could literally smell it in our clothing when we were outdoors. There were ants on the window sill and in our bed. There were a pair of shorts and a belt left in the room from a previous guest and a lighter left beside the bed. The air conditioning unit was extremely loud and when we wiped down the handles, light fixtures, furniture and nightstands, our wipes were filthy. When front desk came to retrieve the previous guests clothing that was left, we asked if there was any disinfectant we could use for our room, and we were given glass cleaner. To say the least, we were HIGHLY dissatisfied with our stay and very concerned about the cleaning practices of this hotel, especially during COVID. We were told we would receive a call from the Manager to receive a better discount on our stay (since they were limited on what they could offer), but we never received that call. less

The hotel seemed fine at check in but the room was disgusting. Random hairs on the floor, tub, even 1 in the refrigerator door. Popcorn beside the couch. Dead bugs in the window ledge. Theere was no fitted sheet it was a flat sheet that only went to about a foot from the end of the bed. Variety of weird crop on the floor like a stretchy bracelet/keyring. I never spoke up because I felt like I didn't want to invite anyone who would leave a room like that back in. I just dealt with it from Mon-Fri. It was noisy too. Contractor hotel. Someone kept repeatedly propping the stairwell door open to outside with the rug. Made me feel unsafe. less

I was traveling with 2 other couples. Only 1 of the 3 couples didn't have issues other than uncomfortable pillows but my pillow was fine. I put the 1st key I was given in the first King room door to open it but before I even had it open all the way it reeked of smoke in this non-smoking hotel. I didn't even set foot in the room and went back to the front desk for a different room. The 2nd key I put in the door of a different king room had a temp of 82 degrees F. The air-conditioner was broken. However, we already had all our stuff in the room before we realized that issue and we were up on the 3rd floor. Back to the front desk. The exceptional check-in person gave me yet a 3rd key for yet another room but told me she didn't have any King rooms left, hoped this room wouldn't have any problems and gave me a nice discount because of all the issues. This room was not the cleanest and there was garbage behind the chair (soda can and empty plastic bag) but it would do as I was done with trying to get a room as one would expect to get. One of the other couples was put in a room that was absolutely filthy. I would have asked for a different room. She instead, used the wash cloths in the room to clean it up and brought the filthy cloths to the front desk for this exceptional front desk worker to see. She asked my friend if she wanted a different room but she said that she knows this one is clean now because she cleaned it. She too was given a nice discount. After all these issues the employee mentioned to us that the cleaning service has changed hands several times and they haven't been satisfied. She would definitely let the management know of all this additional issues. As for the property, I wish we hadn't had all those problems. The place looks like it's the perfect place to stay with an awesome entry way, lobby, pool and patio. For those reasons I just might check it out again but first I would ask about how satisfied they are with the cleaning crew. less

Our stay was a experience the room was very clean and the housekeeping manager Ms.April took care of our needs she went above and beyond for us we travel alot and stay at a lot of hotels she is the first person who treated us like we were old friends we really enjoyed her you need more people like her we will be returning again.Thank you less

A front desk walk through in the early hours of the day. We had neighbors in next room fighting and yelling loudly that woke me up at 2:45 and lasted two hours! Really. Language and personal words. I don't deal with that. less