Best Western Plus Whitewater Inn

391 Comfort Drive, Harrison, Ohio, 45030-2768, United States
based on 392 reviews Trip Advisor Logo
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Best Western Plus Whitewater Inn

Brand recognition is a big reason many travelers choose this Harrison (Cincinnati, Ohio) hotel, knowing that the Best Western guarantee, a great location, genuine hospitality and competitive rates are awaiting.

Hotels in Harrison (I-74) prov
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Whitewater Inn

Traveller Overview:
4.0 Rating: 392 reviews
Excellent 57%
Very Good 22%
Average 7%
Poor 5%
Terrible 6%
Rating

tlastw, wrote review 29/06/2020

Worst Hotel Experience in Our Frequent Travels

Where do I start? First, in a NONsmoking hotel, our room was full of cigarette smell. So much so that we could literally smell it in our clothing when we were outdoors. There were ants on the window ... more

Owner Response
621meenap, General Manager at Best Western Plus Whitewater Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. I always wanted to let you know that I have called and left a message, I am sorry I was out of hotel until today to help with this issue. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Because we value your business, we would like to provide you with a 25% discount to use towards a future stay. When you’re ready to use this discount, please contact me directly and I will personally assist you with your reservation. Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 513-845-4970. Sincerely, Emilie Hayes General Manager Best Western Plus Whitewater Inn
Rating

Rodslove, wrote review 28/06/2020

Filthy Floors

The hotel seemed fine at check in but the room was disgusting. Random hairs on the floor, tub, even 1 in the refrigerator door. Popcorn beside the couch. Dead bugs in the window ledge. Theere was no f... more

Owner Response
621meenap, General Manager at Best Western Plus Whitewater Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. I always wanted to let you know that I have called and left a message, I am sorry I was out of hotel until today to help with this issue. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Because we value your business, we would like to provide you with a 25% discount to use towards a future stay. When you’re ready to use this discount, please contact me directly and I will personally assist you with your reservation. Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 513-845-4970. Sincerely, Emilie Hayes General Manager Best Western Plus Whitewater Inn
Rating

mikendi3530, wrote review 28/06/2020

Great property but too many issues

I was traveling with 2 other couples. Only 1 of the 3 couples didn't have issues other than uncomfortable pillows but my pillow was fine. I put the 1st key I was given in the first King room door ... more

Owner Response
BWPWhitewater, Manager at Best Western Plus Whitewater Inn, responded to this review
Thank you for your recent review, and we would like to have you stay with us again the next time you are in the area. Please contact the hotel directly and we can assist you and try to accommodate for all the issues you had during your stay.
Rating

Verygoodstay2020, wrote review 15/06/2020

Anonymous

Our stay was a experience the room was very clean and the housekeeping manager Ms.April took care of our needs she went above and beyond for us we travel alot and stay at a lot of hotels she is the fi... more

Owner Response
BWPWhitewater, Manager at Best Western Plus Whitewater Inn, responded to this review
Thank you for your recent review. We appreciate all the work April does for us and I am glad that she could help make your stay enjoyable.
Rating

dtliberty1948, wrote review 13/06/2020

Clean with all amenities

A front desk walk through in the early hours of the day. We had neighbors in next room fighting and yelling loudly that woke me up at 2:45 and lasted two hours! Really. Language and personal words. I... more

Owner Response
BWPWhitewater, Manager at Best Western Plus Whitewater Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Emilie Hayes General Manager Best Western Plus Whitewater Inn