Worst Hotel Experience in Our Frequent Travels
Where do I start? First, in a NONsmoking hotel, our room was full of cigarette smell. So much so that we could literally smell it in our clothing when we were outdoors. There were ants on the window ... more
Where do I start? First, in a NONsmoking hotel, our room was full of cigarette smell. So much so that we could literally smell it in our clothing when we were outdoors. There were ants on the window sill and in our bed. There were a pair of shorts and a belt left in the room from a previous guest and a lighter left beside the bed. The air conditioning unit was extremely loud and when we wiped down the handles, light fixtures, furniture and nightstands, our wipes were filthy. When front desk came to retrieve the previous guests clothing that was left, we asked if there was any disinfectant we could use for our room, and we were given glass cleaner. To say the least, we were HIGHLY dissatisfied with our stay and very concerned about the cleaning practices of this hotel, especially during COVID. We were told we would receive a call from the Manager to receive a better discount on our stay (since they were limited on what they could offer), but we never received that call. less
621meenap, General Manager at Best Western Plus Whitewater Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. I always wanted to let you know that I have called and left a message, I am sorry I was out of hotel until today to help with this issue.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.
Because we value your business, we would like to provide you with a 25% discount to use towards a future stay. When you’re ready to use this discount, please contact me directly and I will personally assist you with your reservation.
Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 513-845-4970.
Best Western Plus Whitewater Inn