Cleaners are theives
We went for a wedding stupidly on my part I left my brand new t-shirt on the back of the chair and my partner forgot to pick it up after I asked her too but she never the idiot! So when we got home an... more
We went for a wedding stupidly on my part I left my brand new t-shirt on the back of the chair and my partner forgot to pick it up after I asked her too but she never the idiot! So when we got home and found out it wasn’t with us we immediately rang the hotel, but to our surprise we found the cleaners are thief’s and apparently no top was ever there? To be fair the receptionist did try help us by looking for it without asking for the colour size or even the room number it was left in it took her all of 5 seconds to check! So yeh if you stay here don’t leave anything because you won’t get it back! We was actually going to book our wedding here but now they have no chance nowit!!! less
General Manager, Other at Best Western Plus West Retford Hotel, responded to this review
Thank you Darren,
Your feedback has caused extreme upset and stress from a lovely lady who has worked for the business for over 15 years! To accuse the staff of thieving when you have not properly reported it to us is in my opinion wrong. Guests frequently leave items behind and we follow a strict lost property procedure, on many occasions we post lost items back to customers free of charge. We have boxes of clothing, shoes, phone charges to name just a few. If you could be so kind to email the details of your lost T-shirt to Pam.Stevens@westretfordhotel.co.uk we will check all of the lost property items and should we find it your are welcome to collect it or we can post it back to you.
I would kindly ask you to change your review based on the fact that you have caused extreme stress and upset to a long-standing, dedicated and hardworking member of our housekeeping team.
I have also reported your review to TripAdvisor.