Best Western Plus West Retford Hotel

The hotel rooms here are massively overpriced for what you get, with the whole site desperately in need of an overhaul. Worse still is the food, the selection of which was awful and the portions tiny. less

I'll start by explaining I work away from home every week and stay in many types of hotel from Travelodge through to 5* hotels. I have a fair idea of a well run hotel and what constitutes good service and value. I've been here a few times for drinks after work and it has always been slow but the location is convenient. I made the mistake of booking a room for a night recently. I was booked in quickly and that was fine. My room was in a side building and when I entered there was a ladder still leaning against a wall with painting rags everywhere but nobody working. When I went into my room it had a very strong smell of varnish. I opened the window, went for a drink and returned after an hour and it still smelt and actually started to burn my throat. There are too many issues to list here but putting a guest into a recently painted room is plain stupid. the service in the hotel is incredibly poor, whilst I was waiting at the bar to be served, (I waited a long time) I could hear three staff members chatting loudly at reception about how drunk somebody got recently. I decided after a while that the smell in my room was too much and I would ask to be moved. The lady at reception was not apologetic at all and just said she didn't have any spare rooms as they have booked most of the hotel out to a building contractor. I said this is not good. She had to call a manager. The manager offered to move me to another room eventually but instead I checked out and booked into a lovely hotel in Bawtry. I did receive a full refund but no apology in any way. less

Nothing was too much trouble for the staff, the wedding was well organised and the room my wife and I stayed in was clean and comfortable. Food was also very good. One member of staff, whose name unfortunately i didn't note was extremely friendly and helpful (if you are reading this I was father of the bride and in room 30). less

My stay at the Best Western Hotel in Redford was very enjoyable fantastic location for the business trip the room was very comfortable and clean the staff very curtius and helpful food from the lounge bar was exactly what I was looking for less

The tables were set with nice linen cloths and napkins with cutlery inside. Only a knife and tea spoon though, no fork in case any cakes were on offer. The crockery was thick, not what you would expect for afternoon tea. The tea itself was well presented, but somehow clumsy. There was plenty of food, I would describe it as quite a hearty afternoon tea, sandwiches, cakes, desserts, scones, chocolates. We weren’t told the varieties of tea on offer, more we had to ask for fruit tea etc. It simply lacked the finesse to make it an occasion. It’s cheap at £12.99 but the price reflects the quality. less