Where to start? The info when I booked in April indicated "minor" upgrades to the pool and fitness center and that those amenities would not be available.
Coming up on the structure, it looked like a war zone...we weren't ever sure it was open! Construction equipment and piles of debris and trash everywhere. Had to enter through a side entrance into a hall. Everything dark, dirty and HOT.
Lobby closed, and the surly woman handling check ins in the hall, when questioned in regard to operational smoke/fire system, etc., rudely informed us we were free to cancel at no charge. Uh...yeah, where were we going to go? In town for a large music festival in Louisville, KY...nothing available. So we soldiered on.
"Breakfast area" was two converted guest rooms on first floor...and were disgusting on Saturday morning...containers of maple syrup were spilled on the floor, no attempt had been made by anyone to clean up. Food was abysmal.
Room was decent, but as usual, the AC did not cool properly, so I spent my nights sweating, tossing and turning. We were told construction would cease at 7 p.m. Friday, resume at 10 a.m. Saturday. At 8 a.m. Saturday, construction crew was busy under our window, moving equipment (BEEP BEEP BEEP!), etc. Pretty much the same thing on Sunday morning, and we were awakened Monday at 7:30 a.m. by the sound of drilling in the exterior walls...right beside our room.
Spent the weekend worrying about our car being damaged by equipment, falling construction debris, etc. Room was not cleaned on Sunday, I may never stay in another Best Western, seriously. The facility should've been closed during that kind of extensive renovation.
When asked about when the construction started we were told two months ago. I booked in April...when I asked why I wasn't given any kind of notice about the extent of the "minor" upgrades, the woman just looked at me. Basically, management knew that any rooms already booked were going to be between a rock and a hard place in regard to trying to find another hotel room at that late date with a large festival just across the bridge. less