04/09/2018 TripTeks, Austin, Texas
I was helping my son and his husband move from Austin to Los Angeles, and when I booked the hotel, I did so because it would be a relatively short trip to our final destination. Then my son told me he... more
I was helping my son and his husband move from Austin to Los Angeles, and when I booked the hotel, I did so because it would be a relatively short trip to our final destination. Then my son told me he needed to pick up some furniture he'd ordered from IKEA that required the U-Haul I was driving. Fortuitously, the IKEA was right around the corner from the hotel. I will say that the hotel had adequate parking for me to park the 20-foot truck. The room was what you'd expect, but the exit door at the end of the hall was busted open and had no lock (and apparently hadn't had one for some time). Made me a little concerned about security. Breakfast was OK, but during the night a huge tour bus had arrived and the place was very crowded. That's OK. It just meant that the hotel was popularly priced and met everyone's basic needs. And, hey, there's an IKEA nearby! less
BWPWC-Manager, Guest Relations Manager at Best Western Plus West Covina Inn, responded to this review
Thank you for staying with us, I’m sorry we fell short of your expectations,We apologize. We’re involved in an process of continuous evaluation and improvements, so you can be sure that any stay with us in the future will be even better than this stay. We look forward to having you with us again.