Best Western Plus West Covina Inn

We were there for a big celebration. The parking spaces were in really bad shape but I thought they would still be safe even though cones were in other areas so they knew about the problem. In the morning I put my car in reverse and it lunges just enough to roll down the slope into the cement block. (Earthquakes cause a lot of these problems and should have been fixed) I was told there was work because g do e and the Hotels I s would take care of it. Days later I was basically called a liar and they wouldn’t fix the dent. This out a big damper on the occasion but I was assured to not worry about it, then I was told I wasn’t telling the truth. There was a witness too, but that didn’t matter to them. Horrible Hotel!!!!! less

Stayed here for 2 nights, room was clean and comfortable and the bed was amazing, pool area is good and plenty of areas to sit. Breakfast room is huge with heaps of different options, walking distance to many restaurants, highly recommend less

Everything you need for business or vacation. Poll & hot tub very clean, breakfast exceptional, desk to work at in your room, very clean room (yes even clean in places like behind the furniture),great parking, hot coffee & herb tea as well as lemon water available always in the lobby, front desk team fun yet professional , close to a variety of restaurant's (walking distance) less

Stepping into the lobby felt like a first-class hotel. Check in staff were very professional and friendly. Full breakfast buffet is excellent. Rooms are decorated very nicely and are comfortable. The quirks? a) A leak developed on our first night from the fire sprinkler in the bathroom (and in the hotel hallway). Staff moved us to another room which was fine for the rest of our stay, even though the hallway still had the "drip bucket" all three days. b) Timed light switches turn off while showering, making it unsafe to get out of shower and turn light back on. c) for an almost first-class hotel, their bath linens feel like sandpaper. less

My experience at this location was a very good one. The staff members that I interfaced with were very friendly and accommodating. The hot breakfast offered a wide variety of offerings that more than satisfied my needs. Excellent location. Lots of great restaurants and shopping are just down the street. The West Covina Mall is just down the freeway a couple of miles. Underground parking. Did not use fitness center. less