Best Western Plus West Covina Inn

Hotel staff were very friendly. The staff at the breakfast area were exceptional. They brought out fresh batch right when it was empty, you didn't have to wait that long. Hotel room was clean. Will definitely stay again. less

The entrance and lobby are attractive. We were on the fourth floor. Beds are comfy and even have a desk and casual chair in the rooms. Lots of extras (hair dryer, coffee, iron, ironing board etc). The TV in the room was very clear and easy to see and hear. Breakfast was good for a buffet type. Wish the breakfast lasted a little longer. less

I was helping my son and his husband move from Austin to Los Angeles, and when I booked the hotel, I did so because it would be a relatively short trip to our final destination. Then my son told me he needed to pick up some furniture he'd ordered from IKEA that required the U-Haul I was driving. Fortuitously, the IKEA was right around the corner from the hotel. I will say that the hotel had adequate parking for me to park the 20-foot truck. The room was what you'd expect, but the exit door at the end of the hall was busted open and had no lock (and apparently hadn't had one for some time). Made me a little concerned about security. Breakfast was OK, but during the night a huge tour bus had arrived and the place was very crowded. That's OK. It just meant that the hotel was popularly priced and met everyone's basic needs. And, hey, there's an IKEA nearby! less

We appreciate the room and services during our one night stay at this location. The breakfast was great and the staff who served us during breakfast were friendly and able to assist my two young kids. Our only problem was trying to go to the outdoor pool and then getting locked out and we had to walk all around the exterior of the hotel in order to get back in. There were no towels available at the pool so we decided to go back to our room and not swim. less

I would not recommend this hotel to anyone. I basically paid to sleep with ants. My room was full of ants and within no time of being there they were all over my belongings. When I notified front desk I was appalled at the response I got when they said they would spray our room. I had to request to be moved and requested to cancel my stay. Horrible way to handle that situation. Needless to say I was not comfortable as I had small children. I declined and requested to leave instead. less