Best Western Plus West Akron Inn & Suites

After staying at any of the other hotels on this strip we decided to give this Best Western Plus a try and we were quite impressed. Great value, location and service level The staff at the front desk went out of their way to make sure our stay at this hotel met our needs. Two of the front desk people (Arslan and V) went over and above. One evening at about 11:30 p.m. a guest in the room next to us started playing a loud boom box and woke us up. Heavy bass! We called the front desk and within a minute we could hear a knock on the door of the room beside and the music stopped immediately! Thank you Arslan!!! We have stayed at other hotels and in many cases all the person at reception does is call the room with little or no results. Breakfast was great with lots of choices. The rooms were clean and maintained to a high standard. We'll definitely be back here again! Highly recommend!! less

It was a busy lobby when we checked in but the front desk was efficient and friendly. The room was very well cleaned and had nice amenities. I was a little disappointed about the comfort of the bed as I was expecting a nicer mattress but it wasn’t bad just not as nice as I had experienced at other BW’s recently. Very nice clean breakfast area that had a lot of good options! Overall a very nice enjoyable place to stay! less

Checked in early to catch up and relax after traveling for weeks. Booked because of hot tub ( being elderly, a must have), indoor pool, and guest laundry. As we check in we see the yellow tape around hot tub, per staff hot tub was closed. Pool was tepid at best. Ok, we’ll live! Decided to get caught up with laundry, for a large hotel they had one washer and one dryer. Downside, dryer did not work. More negatives, the carpet in the hallway was filthy, torn and stained. The hallway smelt bad. The room was ok, not sparkly clean but within acceptable. Bed was comfortable and clean. Bathroom and towels ok, nothing special but clean. Bright parking lot lights shine in Odom’s even with curtain drawn. Breakfast was not bad, not gourmet but edible. Scrambled eggs, sausage, pancakes, waffles, fruit, yogurt, etc. Now a positive, the male clerk, by the name Vee, that checked us in was pleasant and helpful. He went above and beyond. He was apologetic about hot tub and when asked about the non-working dryer he again apologized and offered to pick up our wet clothes and dry them himself in their dryer and bring to our room, which he did. He is an asset. less

I don't know why I feel the need to write this review– as the other reviews seem to capture it perfectly. The GM– I believe she is called Britney– was downright rude to my group. As we were a group of 50, I was shocked that she seemed genuinely disinterested in our business. I kindly offered to trade a room with someone due to theirs smelling like smoke (they would otherwise have not been able to rent the room out for the night- therefore being unable to honor our group sales contract) and asked for some sort of discounted rate due to my inconvenience of taking a smelly room. She laughed at me for this and asked why she would do that. (This was after checking everyone in two hours late) Later in my stay, I asked for a bottle of water– as it was the least they could do to smooth over the terror of a check in from the day prior. Again, this miserable woman laughed at me, clearly uninterested in trying to make things "Right." I wasn't looking for a scam or a deal, just a bottle of water (and not a cup of the tap water that tastes like metal.) If you have the means to stay elsewhere, please consider yourself forewarned and do so. less

Very disappointed. The hotel itself was fine for the price, but the front desk staff was unprofessional and mostly seemed confused. The woman who seemed to be a manager was condescending and uncaring to guests and her staff alike. less