Best Western Plus West Akron Inn & Suites

I cannot even begin to explain to you how rude the staff was. They were extremely inconsiderate, as we were checking out. After checking out I had a meeting that I had to call in to, while I was in the meeting the woman at the front desk kept interrupting. Additionally, when checking out she was trying to charge us more for the rooms by saying that we had too many adults In our rooms. Mind you we had two 2 rooms with 2 Queen beds, with 5 adults. If that is not enough space for 5 adults I am not sure what is. When coming to this hotel I was expecting great staff considering the incredible reviews I saw. Unfortunately, I was shocked to be greeted by such impolite staff. I would not recommend this hotel, there are many other hotels nearby that you would be better off at. less

We were warmly welcomed and offered directions to get to our downtown concert. Every person we encountered was friendly & so polite. The hotel was clean, the bed comfy, it was quiet & is in an area with so many shopping & dining options. Great stay! less

girl at night, needs more training,took my driver license,made copy dont know why, she had my rewards credit card, felt like my info was being taken. room bed ok 1 night stay, but bathroom, tolit small leak on floor was clean needs updated. breakfast ok, outside building looks nice, has you walk in, looks updated, 2 tv s to look at. less

Everything was great! Only two things I would like to point out: Is that I waited 15 minutes in the lobby to check in because the staff was no where to be seen. Also, 11am is very early of a time to check out, We would of much preferred a check out at 1pm or 2pm if there was any way to make that possible less

Worst service ever. Got robbed for $325 for 2 hrs. Got jacuzzi suite $170 plus $150 smoking deposit. All cash. Husband stayed while I had to work a few hrs then we were going to spend a romantic night in a room. He goes outside and comes back in and the worker smelled a scent a marijuana. She tells him she doesn’t care if he smokes as long as it’s in his car. Then 20mins later comes back to tell him her supervisor said they had to keep the smoking deposit. He DID NOT smoke in the room and the employee told him he could smoke outside. So I am at work upset and I call her and tell her just to give us all the money back and we will leave. I ask for cooperates number and for a supervisor and didn’t get either, was told a supervisor would contact me which never happened. The supervisor leaves her new employee to deal with everything. Cops were called and they made him leave. I had to leave work and pick him up. Cops waited there until I showed up, I wasn’t even allowed to go in. They took $325 in cash from us, called the cops, and kicked us out within 2 hrs over my husband smelling like marijuana even tho he was told it was ok as long as he did it in the car. AGAIN he DID NOT smoke in the room and they kicked him out. Never gave us a dollar back and I bever got a less