Best Western Plus West Akron Inn & Suites

We stayed here, Fall 2019, with so-so service, decided to try again August, 2020. On arrival we had to wait at least 20 minutes to check in and the customers in front of us failed to comply with the face mask mandate. We were given a 3rd floor room and told to use the side entrance and stairs. Our room key failed to open the side entrance. The check-in clerk had to open the door to let us in, telling us at the same time to use the stairs. We were unaware that the elevator was out. The room size was excellent but the decor was shabby. The night stand had ring marks on it from cups. The back of the bathroom door had the glue stains on it from where a mirror had been attached. The toilet seat had a grayish stain on it that failed to wipe off. There was no TV remote in the room so I had to go up/down the 3 flights of stairs to get one from the office. Dirty laundry was piled in the hallway and this was at 9:30pm. This room was so over priced and in my opinion failed as a Best Western Inn. less

The price wasn't bad. But upon arrival we got checked in only to find out that the elevator didn't work and we were on the 2nd floor luckily, she also told us that they offered a modified breakfast but when we went down there wasn't anything to offer, also the fitness center and pool was closed, the room was some what decent but it was dirty had food on the sides of the dresser also we didn't find out they weren't doing room service until day 3 of 5 when they finally posted a note at the front desk. Overall I wouldn't stay again. less

The front desk was rude and check in was first red flag,they require 150 cash deposit or card ,ok i accept that but then you get to the room its dirty,i had a roach crawl across the floor on my foot ,gross now comes the rudeness,upon check out they want to keep my 150 for sheets having to be washed because my daughter started her period and got a small spot on them.i have to wait an hour and a half to see if they get a stain out or it cost me 150..unreal...Expedia needs to take these people off their list for families to be cheated out of their money. Do yourself a favor and don't stay here if passing through Akron Ohio!! less

Wanted to go on a trip with my friends in Akron. Was lucky to find this hotel. The location is great, close to shopping and several restaurants nearby. Enjoyed my stay and will for sure come back to this hotel. less

The is place is terrible. The rooms are dirty and smell. The hot tub was tiny and gross. The pool was half full. The breakfast area was closed. I asked for some tea and they couldn’t give me hot water. The women at the front desk was terrible and didn’t care about my needs or requests. The snack area was a joke. The CEO of Best Western should see this place. less