Best Western Plus West Akron Inn & Suites

We really liked this nice little hotel! Everyone was very friendly, the room was spacious and clean, the pool and hot tub were very enjoyable and it is centrally located to restaurants and shopping. Our visit was especially pleasant, because of Alisha & Lyndi. They prepared a wonderful breakfast, served everything with a smile, and got our day off to an awesome start. I cannot imagine two better people to have employed and representing my company. We will definitely stay again, when we are in the area. less

The room was very nice. I booked the king size room with a whirlpool. I didn't know how it worked so I called the front desk and I was guided through. This was an amazing room. The bed was very comfortable. less

Stayed 2 times 3yrs apart to the day. Breakfast was good. Rooms good. Only one problem last time there when checking out told could not get copy of bill for 15 to 20 minutes they have to go inspect the room first. Never been told that before that is why they have your credit card info just in case something happens. They said will charge extra on damages but there where none. Would stay there again but guy at desk that said will charge extra on damages was not nice . less

Worst staff ever. Connie was extremely rude and had an attitude from the beginning. Explaining how she worked overtime and had to pick people out. She says this hotel is independently owned and have a different policy from others. Called in 5 min before booking at third party site to make sure there are 2 queens room available since we have 2 adults and 2 kids for standard room and says yes. Booked and when arrived she says their policy charges $10 per person over 2. Assumed my kids were OVER 12 and policy says over not 12 and over. Argued over 10 minutes threathend to kick us out if we don't pay extra 10. Wanted to complain but says she is supervisor and wouldnt contact the owner after 930pm. I said I wished I could have recorded her rudeness and she says I'm not allowed to record her anyways. Smart remark and confrontational from the beginning. Avoid this place to save some unwanted stress. Will make formal complaint to Best Western as well. less

Hotel was on a street with lots of restaurants which was convenient. (We do NOT recommend T.G.I. Friday’s across the street) Lobby was clean & smells like the pool which I do not mind at all! Check in took a bit longer than I would’ve expected,(lots of typing in the computer by the woman checking us in but I suppose that’s just their system). Our room was clean but not spotless. Bathroom had an unpleasant odor and there was a dorito behind the door going into the room. (I could see how easily this could happen since they keep the door open while cleaning). The rest of the room was very clean! My biggest complaint was the noise at 11:45pm coming from guests in the hallway. It was like they were in my room! Woke me out of a sound sleep and they continued to act up in the hall for 15 mins. Maybe if coming in after a certain hour the front desk should remind guests to be mindful of other guests. The doors also shut VERY loudly which can be bothersome during the night/early morning. Breakfast was great. Nice variety & staff was close by to keep it clean & stocked. Checkout was a breeze! less