Best Western Plus West Akron Inn & Suites

Booked "The Penthouse" room 414 for what was supposed to be a relaxing evening. Upon walking in I was assaulted by an overpowering cigarette odor, that someone made a poor attempt to cover up with some sort of spray. There were no towels in bathroom or near jacuzzi. Both night stands were covered in a sticky goo substance that appeared to be lubricant. The bed sheets and pillowcases hadn't been changed from the previous guests - hair and lipstick still remained. The mini fridge smelled strongly of vomit. The stairs leading to the jacuzzi had many nickel to quarter sized spots of dried on candle wax drips. There was dust, dirt, hair & crumbs everywhere. The kicker was the piece of fried chicken left in the jacuzzi tub. I kid you not, fried chicken. place also charges an astounding $150 deposit, even if you've prepaid in full with a credit card. They obviously do this because they have a history of problems. It's a Best Western, not a 5 star hotel. Even checking into luxury resorts at vacation destinations I've only ever been asked to provide a card for incidentals and the charge is normally $50. The whole experience was upsetting and disappointing. Save yourself the aggravation and stay elsewhere. less

I booked this room for a weekend getaway for my boyfriend as a Christmas gift. It quickly turned into an engagement celebration vacation! As we entered the room we were greeted with the worst stale cigarette smell. I ran to my car and got my febreeze hoping I could mask the odor, wishing I would have brought a candle even though not allowed. Next we get settled into our Jacuzzi and realize we do not have a single bath towel. I get dressed head down to the lobby and ask the lady for 4 towels. She gives me 2. I said “can I have 2 more? There were none in my room” she said “oh so sorry what room were you in?” I said 414 penthouse. She gawked... GAWKED! Not an oh I’m sorry this never happens but kinda like “of course they forgot towels again” reaction. Then I wanted to buy a few bottles of water. They were listed as $1.50. She tried charging me $2.00 then had to come out from behind the desk to ensure I was not lying about the pricing that I seen. Overall a frustrating experience for the price I paid. I would not recommend. It was supposed to be a quiet relaxing weekend getaway and I needed to get my own towels and clean my own room... less

management is extremely rude! Had a poor attitude while we were at our stay. Told us to get out of the pool and sign a waiver and did not bring us any towels so we were very extremely uncomfortable walking to the front desk. Terrible odor in hallways. Very thin walls can hear a couple having sex throughout the entire hallway. Pool area was dirty with spiders. This place needs to be shut down entirely. less

As a Best Western, the safety factor at this facility is questionable at best. Way too many questionable individuals hanging around. Not sure if they are guest or not. It just didn't feel like a safe location. less

We stayed here, Fall 2019, with so-so service, decided to try again August, 2020. On arrival we had to wait at least 20 minutes to check in and the customers in front of us failed to comply with the face mask mandate. We were given a 3rd floor room and told to use the side entrance and stairs. Our room key failed to open the side entrance. The check-in clerk had to open the door to let us in, telling us at the same time to use the stairs. We were unaware that the elevator was out. The room size was excellent but the decor was shabby. The night stand had ring marks on it from cups. The back of the bathroom door had the glue stains on it from where a mirror had been attached. The toilet seat had a grayish stain on it that failed to wipe off. There was no TV remote in the room so I had to go up/down the 3 flights of stairs to get one from the office. Dirty laundry was piled in the hallway and this was at 9:30pm. This room was so over priced and in my opinion failed as a Best Western Inn. less