Best Western Plus West Akron Inn & Suites

Had to pay for room $135 AND deposit $150 in cash! Not allowed to use a credit card! Then had 100s of red ants in the room! Pool only permitted 8 people d/t covid. Ok, but tell people ahead of time! When checking out had to wait while the 1 person in the office actually went to our room to check it in order to get the cash deposit back! Never heard of such a thing and I travel often. Staff was not friendly at all. Would never stay here again! less

Guy at check-in very rude to guests and myself, while I was checking in. Whole hotel smelled nasty, heavy traffic in parking lot at night, rooms stink. Overall not a good experience, would not visit again, and would not recommend. less

My stay here was decent i just dont think it was worth the money i spent. The room was clean but nothing great. I figure for the price there would be more to the room. Not worth the money to me. I wouldnt book there again. less

Booked "The Penthouse" room 414 for what was supposed to be a relaxing evening. Upon walking in I was assaulted by an overpowering cigarette odor, that someone made a poor attempt to cover up with some sort of spray. There were no towels in bathroom or near jacuzzi. Both night stands were covered in a sticky goo substance that appeared to be lubricant. The bed sheets and pillowcases hadn't been changed from the previous guests - hair and lipstick still remained. The mini fridge smelled strongly of vomit. The stairs leading to the jacuzzi had many nickel to quarter sized spots of dried on candle wax drips. There was dust, dirt, hair & crumbs everywhere. The kicker was the piece of fried chicken left in the jacuzzi tub. I kid you not, fried chicken. place also charges an astounding $150 deposit, even if you've prepaid in full with a credit card. They obviously do this because they have a history of problems. It's a Best Western, not a 5 star hotel. Even checking into luxury resorts at vacation destinations I've only ever been asked to provide a card for incidentals and the charge is normally $50. The whole experience was upsetting and disappointing. Save yourself the aggravation and stay elsewhere. less

I booked this room for a weekend getaway for my boyfriend as a Christmas gift. It quickly turned into an engagement celebration vacation! As we entered the room we were greeted with the worst stale cigarette smell. I ran to my car and got my febreeze hoping I could mask the odor, wishing I would have brought a candle even though not allowed. Next we get settled into our Jacuzzi and realize we do not have a single bath towel. I get dressed head down to the lobby and ask the lady for 4 towels. She gives me 2. I said “can I have 2 more? There were none in my room” she said “oh so sorry what room were you in?” I said 414 penthouse. She gawked... GAWKED! Not an oh I’m sorry this never happens but kinda like “of course they forgot towels again” reaction. Then I wanted to buy a few bottles of water. They were listed as $1.50. She tried charging me $2.00 then had to come out from behind the desk to ensure I was not lying about the pricing that I seen. Overall a frustrating experience for the price I paid. I would not recommend. It was supposed to be a quiet relaxing weekend getaway and I needed to get my own towels and clean my own room... less