Best Western Plus West Akron Inn & Suites

I had to wait 15 minutes to check in because the girl didn't seem to know what to do When I got to the room the bed wasn't comfortable and the internet was spotty The breakfast they offered was a joke. In other words, not a typical best western hotel less

From check-in to check-out, this hotel is well worth the price. Staff (especially front desk) is very friendly, they go above and beyond. The rooms are well maintained. Outside of hotel needs some work, but everything inside is fine. less

Made a reservation at this hotel as a half way point on our way to Chicago. Gosh do I wish we were staying here longer. Hotel was very nice. Noticed a lot of restaurants and things to do near the hotel, However We arrived late, around midnight so we couldn't enjoy any of them, but wanted to note they had a lot around. The staff at the front desk was so nice, and helpful. Check in was so quick and easy. Was upgraded to a suite with our Best Western Rewards. Room was very nice, clean, and big. Bed was so comfortable. Hotel was quiet and we got a great night of sleep. Breakfast in the morning was awesome. The best scramble eggs I have ever had on a buffet. We even had a bit of time before leaving to enjoy the awesome pool that was there. Check out was fast and easy. Would recommend and stay at this hotel again. less

I am giving this hotel a 5 star rating because I cannot think of a reason why it would merit less. The hotel had an up-to-date interior that was inviting. Our room was spacious, clean and quiet. The interior of the room was tastefully decorated. I've stayed in hotel rooms where the AC/heating unit could not be properly regulated and therefore was either too hot or too cold. That was not the case with our room. The AC/heating unit was excellent. The bathroom was spacious, very clean and looked like it was recently remodeled. The hotel staff was absolutely excellent. When I checked in I had some questions about the area and needed driving direction to the Cuyahoga Valley National Park. The person at the front desk was very helpful and went online to get the directions we needed. When we checked out we asked for additional directions concerning the best way to get home and, once again, the front desk staff was very helpful and friendly. While the front desk staff was busy when we were checking out, nevertheless, they treated us like we were the most important priority and took care of us immediately. The continental breakfast was very typical of the type of continental breakfasts you find at most hotels; however, it was on the higher end of quality and available selection of food. There was someone continually stocking food, cleaning the breakfast area and occasionally asking if we had everything we needed. We had no problem with parking. The parking lot is designed so that you do not have to walk far from your vehicle to the hotel entrance. Lastly, shopping and restaurants are located very close to the hotel. There was no problem with finding a restaurant - whatever your choice. I would definitely stay at this hotel again when I am in the area. I highly recommend it. less

Great hotel and easy to find. Friendly helpful staff. Nice big clean room, with very comfortable bed.. Pool area was nice. Parking was simple. Nice breakfast in the am included. Scrambled eggs were best I ever had on a buffet like setting. Would recommend. less