Best Western Plus West Akron Inn & Suites

"We don't provide housekeeping if you stay more than one night, even if you are here for a week" would have been good to know before we made the reservation or even at check in. It's a very tired, ill kept facility, more along the lines of the SureStay level brand. Absolutely nothing provided for breakfast, not even coffee. Ice machine broke and leaked all over the floor for 2 days. No effort made to turn it off or even clean up the puddles which eventually dried on their own...leaving a moldy smell. Ice machine then worked with dirt in every load. No one was ever out at the front desk, you have to call them and they wander up, taking as long as 15 minutes. Lots of other hotels in the area, we'll give one a try next time. less

When you book online I'm pretty sure it doesn't say cash only. Anyways take my word when they require you to pay with cash only. There is an ATM but was out of service. Expect NO breakfast any morning you stay. The Room they gave me was dirty and looked like it wasn't cleaned from prior guests. It Was really below my expectations for the money they charge and online false advertising. I don't give bad reviews unless it's absolutely deserved. The owner responded to my google review blaming me and and thats exactly why I won't be staying at best western again. less

Website advertised pillow top beds. No beds had them. They were more like pancake top beds. Furniture looked like it came from a Goodwill store. Heating/cooling unit not working the greatest. The place needs a little TLC. less

The room smelled like smoke! Dirty room! Bloody pillows in the hallway with shady characters partying and being loud! Definitely not worth $ 160 a night! Look somewhere else! Unless you don’t want to sleep! less

Once arriving at this location, we noticed a mound of trash in the back of the parking lot. Then, once entering the hotel, there was a pungent smell of mold in the lobby and swimming area and the actual room. Once checking in, we noticed an error on the invoice. Not feeling comfortable taking the elevator, we took the stairs, and the smell of mold was present there as well. Once in the room, we again noticed the mold smell, and sooner after, we determined that AC was broken. Waiting for a few minutes, we decided to cancel our stay. Once in the lobby area, we overheard housekeeping saying, "Someone is stuck in the elevator or that it was stuck." We then spoke with the lady at the Front Desk, and she understood the frustration we had endured in such a small amount of time. She attempted to cancel our stay but was unable to due to needing the Manager's approval. She informed me that I needed to call back and speak with her (the Manager) later that night. After calling multiple times that evening, we could not talk to her since she didn't return to work -talk about a horrible manager. I then called the next day, and she (the Manager) mentioned not canceling the reservation. With the ignorance, blatant disrespect, and unprofessionalism, I knew it wasn't worth my time, so I contacted corporate to handle this matter further. For those of you seeking a hotel in this area, DO NOT choose this hotel. less