Second Stay Even Worse Than the First
We stayed here, Fall 2019, with so-so service, decided to try again August, 2020. On arrival we had to wait at least 20 minutes to check in and the customers in front of us failed to comply with the ... more
We stayed here, Fall 2019, with so-so service, decided to try again August, 2020. On arrival we had to wait at least 20 minutes to check in and the customers in front of us failed to comply with the face mask mandate. We were given a 3rd floor room and told to use the side entrance and stairs. Our room key failed to open the side entrance. The check-in clerk had to open the door to let us in, telling us at the same time to use the stairs. We were unaware that the elevator was out.
The room size was excellent but the decor was shabby. The night stand had ring marks on it from cups. The back of the bathroom door had the glue stains on it from where a mirror had been attached. The toilet seat had a grayish stain on it that failed to wipe off. There was no TV remote in the room so I had to go up/down the 3 flights of stairs to get one from the office. Dirty laundry was piled in the hallway and this was at 9:30pm.
This room was so over priced and in my opinion failed as a Best Western Inn. less