Best Western Plus West Akron Inn & Suites

We were on a "road trip" to visit the Pro Football Hall of Fame and the Rock and Roll Hall of Fame. This hotel is located exactly half-way between the two attractions. It is close to the highway on a street with many restaurants - some within walking distance! Our room was very nice, and larger than some rooms at similarly priced hotels. They have a good sized area for breakfast with all the usual choices. The front desk people are very helpful and friendly. My only complaint was that the arm chair was not very comfortable, but they still deserve a five circle rating. less

Value is amazing for a beautiful hotel with lots of amenities. We had a fridge and microwave in the room. The hotel had snacks available for purchase on your room bill which is nice when you do not carry cash for the vending machines (which they had also). Breakfast was delicious and lots of options! Beautiful lobby, pool and hot tub. Staff was terrific and very helpful! We will be back for sure!! less

To make a long story short, booked a king size room with jet tub. Came to town for a concert, checked in, got ready and headed to the concert. My husband and I didn’t get back til late at night so went to sleep and the next morning we’re going to take a nice hot bath in the jacuzzi tub. Well when I went to take a bath I looked in the tub and it was literally disgusting! Pictured posted below. I spoke with Alisha, the next morning checking out. She told me that the tub was stained and the paint was chipping off and I should’ve asked earlier in the day. Well as I had explained above we were in such a rush to get ready and go to the concert, I didn’t even look in it until I was ready to use it. I explained I was disappointed that I paid for a room specifically for the jet tub and didn’t get to enjoy it because of the condition it was in. She then proceeded to tell me that I should’ve taken a TISSUE and wiped it down and I would’ve noticed that it was not dirt, a stain. Regardless of what it was, I shouldn’t have to take a tissue to ensure it’s clean. It’s now two days later and every time I call, Alisha answers. She keeps telling me the supervisor, Connie isn’t in and won’t be in until the next day and the Manager, Pooja, won’t be in for another 3-4 days because they’re on vacation. What’s even more frustrating is that she lied to me because the first time I called she said she didn’t know when Pooja would be in again and then I called later that evening and she told me they were on vacation. I still have not spoken to anyone to resolve this issue and am very upset with the customer service I’ve received. less

Good location off the main highway but close to it. Several restaurants close by, fast food about a mile away. We would probably stay there again. Breakfast included eggs and link sausage plus the usual continental stuff. Everything clean and OK except the upholstered chairs weren't comfortable. But there is a desk with office chair. Sink is in the bathroom. Top floor was fairly quiet except for noise from buses and motorcycles coming and going. less

We really had an enjoyable time this week while staying at the hotel! We were greeted on our arrival and got checked into our room. The king room was spacious and clean. One of the best things was quietness at night. The breakfast in the morning was a plus, it was a great start to our day exploring the area. There are six restaurants within walking distance if you choose to leave the car parked. We will definitely stay again when visiting the area. Thank you for a great stay! less