girl at night, needs more training,took my driver license,made copy dont know why, she had my rewards credit card, felt like my info was being taken. room bed ok 1 night stay, but bathroom, tolit smal... more
girl at night, needs more training,took my driver license,made copy dont know why, she had my rewards credit card, felt like my info was being taken. room bed ok 1 night stay, but bathroom, tolit small leak on floor was clean needs updated. breakfast ok, outside building looks nice, has you walk in, looks updated, 2 tv s to look at. less
BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Thank you for sharing your experience regarding your recent stay at our property, midohioracefan.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will be looking into each item that you have mentioned in your review and addressing them personally.
We do pride ourselves on cleanliness, maintenance, and of course, customer service so we would really like a little more information on your reservation. We have spoken to the new front desk agent about check in procedures, to prevent inconsistent or incorrect check in procedures in the future.
Thank you for being a Best Western Rewards member, we appreciate your loyalty to the brand.