Hotel should be as good as it’s staff!
22/10/2019 annmmiller1, texas
Checked in early to catch up and relax after traveling for weeks. Booked because of hot tub ( being elderly, a must have), indoor pool, and guest laundry. As we check in we see the yellow tape aroun... more
Checked in early to catch up and relax after traveling for weeks. Booked because of hot tub ( being elderly, a must have), indoor pool, and guest laundry. As we check in we see the yellow tape around hot tub, per staff hot tub was closed. Pool was tepid at best. Ok, we’ll live! Decided to get caught up with laundry, for a large hotel they had one washer and one dryer. Downside, dryer did not work. More negatives, the carpet in the hallway was filthy, torn and stained. The hallway smelt bad. The room was ok, not sparkly clean but within acceptable. Bed was comfortable and clean. Bathroom and towels ok, nothing special but clean. Bright parking lot lights shine in Odom’s even with curtain drawn. Breakfast was not bad, not gourmet but edible. Scrambled eggs, sausage, pancakes, waffles, fruit, yogurt, etc. Now a positive, the male clerk, by the name Vee, that checked us in was pleasant and helpful. He went above and beyond. He was apologetic about hot tub and when asked about the non-working dryer he again apologized and offered to pick up our wet clothes and dry them himself in their dryer and bring to our room, which he did. He is an asset. less
BestWesternPlusAkron, Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Thank you for taking the time to leave a review on your recent stay. I would like to apologize that we failed to exceed your expectations. The feedback you provided will be used to strengthen our operation for all future guests. I do hope that you will give us another chance so we can provide you with the superior experience that you deserve.