We booked a room in this hotel to attend a wedding for a family member. Reason for booking at this hotel is that other family members had also booked here and we thought it would be a good place to meet up.
Straight up front, the hotel is over priced for the market it serves and the "services" it delivers. Really folks, this is Waxahachie, Texas. There are a fairly large number of other hotels to choose from unfortunately they are also overpriced for the market. We have stayed in other better upscale hotels in both Dallas and Fort Worth that had comparable and even lower rates.
Now for the room. While the room was apparently clean but musty smelling and there was a noisy room ozonizer running in the hallway outside the room when we arrived. In many cases an ozonizer is used to remove smoke or noxious fumes and odors from the air. This lead to wondering on our part why it was there. Upon entering the bathroom i noticed that the sink drain had been mended in many places with black electric tape, very odd. A further look around the bathroom showed a large hole in the wall behind the commode had been patched with the same tape, as was a large hole under the sink counter top. Is it possible that they had a water leak somewhere and where trying to hide it by a mimimal attempt?
As for the overall room, it was very disfunctional. The bathroom and shower were on one end of the room, while the closet, which was tiny (and I am being generous) was at the complete other end of the room. The shower also made no sense to us, as it was a walk in stall that you had to make 3 left hand turns to enter and when you did it appeared to have bearly enough room to move around in.
All things being equal, we elected to check out the same day and just head home rather than stay for the night. When checking out to pay for the room, I requested the gal at the front desk to close out the portfolio and provide me with a zero balance statement. She told me it wasn't necessary, unfortunately I had been bitten once by this practice at a hotel where they added a lot of charges not incurred by me to the bill, so I always request a close out on the billing. It took several requests to get the close out on the billing, and then she could not figure out how to print the statement. Whats going on with that?
Any respect will not be staying at this property again and will try another different brand like Marriott in the future. less