No Thank You! I'm Serious!
25/11/2018 iamdrhollie, Dallas, Texas
Being familiar with the area, and seeking a better option, I placed a stay here based on some reviews that I saw from another site. I was hopeful that I would be ok. I am only giving this a two star b... more
Being familiar with the area, and seeking a better option, I placed a stay here based on some reviews that I saw from another site. I was hopeful that I would be ok. I am only giving this a two star because the front desk personnel was at least friendly and attempted to be as helpful as they could, within reason. I can say upon my arrival, the entry way to guest services and the dining area appeared to be clean and well kept. So yes, it was a good initial impression, but I did come for the room. My room, #120, was located on the 1st floor, which was a preference. I can say upon entering the room it appeared clean. The bed looked very comfortable but the sofa was dated and dingy looking. I guess I could look past that...Anyhow...my cell phone reception was horrible. I may have been ok but the WIFI was even worse. There is no high speed. This issue along is reason enough not to stay there but again it was late. I went to the restroom to wash my face only to discover the sink had a big leak when turning on the hot water. The lighting was very dim and could stand to be a little brighter. I looked in the shower and knew...I am not showering in there. It was like some one had been in the mine fields and had showered over and over and the build up from that remained. I am not saying that is the reason but what I am saying is apparently the showers need an overhaul. I then had an issue with the TV and it did not work. I did not want to have to move because I was exhausted but I at least need a TV, come on. So I was moved to the second floor , #220. Ok...I am done. I did not even want to stay in the room. I t was way worse than the 1st. The lampshade was beat up, did not appear they had vacuumed, there was no way I was sitting on the couch as it looked worse than second hand and not to mention a dog or something chewed up the coffee table and I am not talking small chewing either. I attempted to make it work, took my bleach cleaner and sprayed down the shower and literally brown residue came up...so gross. I ran the shower water and it took a while to heat up and the pressure was horrible. I could not do it. I inspected the bed left my clothes on and went to sleep and went to a family members home to shower the next day. I informed the front desk of my experience and I will say although they were friendly the response was "oh ok" ... thanks for telling us. But nothing would be done and I could tell. I will never stay here again. I told them to cancel my reservation and in reality they owed me a refund. less