I reserved two rooms for my family of six and requested adjoining rooms. I know that special requests are not guaranteed, but my special request was never noted on the hotel's reservation, so the room... more
I reserved two rooms for my family of six and requested adjoining rooms. I know that special requests are not guaranteed, but my special request was never noted on the hotel's reservation, so the rooms were not available. The person at the front desk just shrugged and said, "Sometimes that happens." I booked through the Best Western website, and when I pointed out that is was a pretty big issue that their own website wasn't transferring information correctly, she told me there was nothing they could do about it. I even showed her a copy of my reservation where my request was clearly noted.
I was then informed that two people per room could get a free breakfast. I made reservations for three people per room and the amenities listed included "free breakfast". I was expecting that everyone in our party would get a free breakfast. I was told that since they do not have a continental breakfast, but instead provide breakfast in the attached restaurant, they limit the number of free breakfasts to two per room. If this is the case, this should be stated somewhere.
When in our room, I turned on the water to wash my hands and the water came out brown. We ran it for a couple minutes and still got spurts of brown/yellow. According to the front desk, the cause was a flush of the town water system. After running the water in both rooms for 3-5 more minutes, it ran clear the rest of the stay. It does, however, make me wonder how clean the room could possibly be if the water was not run before our stay.
The pool at the hotel is large and the children really enjoyed it. There are not towels provide, however, so if you decided to stay, you may want to bring your own. less
kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again.