Best Western Plus Waterville Grand Hotel

375 Main Street, Waterville, Maine, 04901-4924, United States
based on 513 reviews Trip Advisor Logo
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Best Western Plus Waterville Grand Hotel

Choose this recently renovated hotel in Waterville, offering full-service accommodations and a location near Cianbro, New Balance and Colby College.

The comfortable and well-appointed rooms at this luxurious yet affordable Maine hotel offer
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Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
375 Main Street, Waterville, Maine, 04901-4924, United States

Reviews of Best Western Plus Waterville Grand Hotel

Traveller Overview:
4.0 Rating: 513 reviews
Excellent 39%
Very Good 26%
Average 15%
Poor 9%
Terrible 8%
Rating

Georgia S, wrote review 26/02/2021

Worst night

Room was awful noise with disgusting cop busting people who couldn't sleep for hours and it sucked we didn't complain because we didn't want to be a bother cuz we figured we wouldn't get anything or a... more

Rating

Shawn F, wrote review 02/02/2021

Don't request adjoining rooms, they will do anything to NOT give them to you.

We requested adjoining rooms a month before we checked in and we still didn't receive it. They told us they could submit the request and thats all they could do. We understand that however we crossed ... more

Rating

jamescataldo1959, wrote review 27/11/2020

The best hotel Best western Waterville Maine

I thought I was one of the best hotels I stay at is convenient it is close to all your accessories coffee shop shopping centers shopping malls haircutting restaurants entertainment access to the highw... more

Owner Response
Cassie Julia, Guest Services / Front Office at Best Western Plus Waterville Grand Hotel, responded to this review
Thank you for the kind review, James! We truly appreciate guests that appreciate us :) We are glad you chose the Best Western Plus Waterville, and look forward to welcoming you back on your next trip!
Rating

shellyleos, wrote review 25/11/2020

Bad customer service

Bad customer service, I had a concern at check in and voiced my concern and no one followed up. Also one of the bed comforters had a spot on it. At the restaurant for the complementary breakfast the s... more

Owner Response
Cassie Julia, Guest Services / Front Office at Best Western Plus Waterville Grand Hotel, responded to this review
Dear Shellyleos; we're so sorry you felt this way! We try to make every guest feel welcome and heard. Please feel free to email any grievances to ecommerce@girihotels.com Thank you for staying with us. I hope you decide to come back again someday and give us another chance.
Rating

Dina M, wrote review 07/11/2020

very enjoyable getaway

A very nice, clean hotel near many shops and restaurants. Friendly staff. The best included breakfast ever even with Covid protocols. For us the most appreciated amenity was that they have smoking ro... more

Owner Response
Cassie Julia, Guest Services / Front Office at Best Western Plus Waterville Grand Hotel, responded to this review
Thank you for your kind review! We appreciate you!