No sleep, dirty, and rude front desk.
28/04/2019 602tyleneb, Skowhegan, Maine
I must say worst motel stay ever. They refused to comp the room. The front desk clerk asked, "are you making things up as you go along!" I am a frequent user of accommodations. There was a hair in m... more
I must say worst motel stay ever. They refused to comp the room. The front desk clerk asked, "are you making things up as you go along!" I am a frequent user of accommodations. There was a hair in my bed to start the night off, i informed the front desk. The morning front desk person said she knew nothing about that. Then dogs barked, then the fire alarm went off forever, then got back to sleep and the fire alarm went off a second time. Then laid back down to sleep and the dogs started back up because housekeeping was screaming and knocking on every door without a do not disturb sign, not that it matters because you're awake. I got up before she got to our door to see what was going on in hall. I have posted my sleep that i got last night, my watch tracks my sleep. This is the motel of NO sleep. The front desk clerk asking me if i was making stuff up when their was a line of people complaining, that put the frosting on the cake. I actually was beginning to think i was on candid camera. less
kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
We’re sorry your experience wasn’t as great as we’d like it to be. Your feedback is important to us and we will be sure to use it to help us improve in the future.