I see these reviews of this Hotel, and I wonder if I stayed in the same Hotel?
The Staff were very friendly, but the place is not a 3 star hotel. Not by a long shot. Considering a new Hampton Inn is a 2.5 Star.
I stayed on Friday night with my Wife. There were crowds of kids, smoking in the entrances, there was the smell of weed throughout the hallways, with shady characters yelling in the hallways, of course, no masks.
Broken exit sign hanging, with trash piled outside of the doors of rooms, the exit glass doors were filthy, with finger prints, and apparently haven't been cleaned in awhile. ( My Wife had Pandemic ebee jeebys), as we pushed them open with our covered arms.
The room was like that of an older Hotel, the bed was hard like a rock, with small pillows. The comforter on the bed had coffee stains, and looked like it had not been washed... and you can smell the Cigarette smoke.
This seems to be where the locals comes to party.
I remember those days in my youth, but I don't want to relive them in my 60's.
It rained very hard, that night and there were deep puddles you had to walk around to get to your car. The parking lot needs to be repaved.
We decided not to stay for breakfast, just grabbed a coffee for the road, but the Pub did look nice, with friendly staff.
Unfortunately, will not be staying here again. The pictures are very deceptive.
Unless you enjoy People yelling, running up and down the hall half the night, the smell of weed permeating the halls, I would look everywhere. less
Front Desk, Guest Services / Front Office at Best Western Plus Waterville Grand Hotel, responded to this review
We are sorry you did not enjoy your stay! We have strict protocols in place regarding cleaning of rooms, but we are happy to have guest feedback that let's us know when we have to offer additional training to any new employees. We will work harder on our smoking policy, as guests often do not follow the guidelines for smoking privilege's.
For more information on our extensive cleaning practices, please review our FAQ: https://girihotels.com/frequently-asked-questions/