Best Western Plus Waterville Grand Hotel

375 Main Street, Waterville, Maine, 04901-4924, United States
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Best Western Plus Waterville Grand Hotel

Choose this recently renovated hotel in Waterville, offering full-service accommodations and a location near Cianbro, New Balance and Colby College.

The comfortable and well-appointed rooms at this luxurious yet affordable Maine hotel offer
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Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
375 Main Street, Waterville, Maine, 04901-4924, United States

Reviews of Best Western Plus Waterville Grand Hotel

Traveller Overview:
4.0 Rating: 520 reviews
Excellent 39%
Very Good 26%
Average 15%
Poor 9%
Terrible 9%
Rating

Auntie2714, wrote review 26/04/2021

Worst Hotel Ever

The stench of cigarette smoke and marijuana was almost sickening. Room was disgusting with cigarette burn marks on the bedding, stains on the bedding and the furniture very used and worn. Staff was ... more

Owner Response
Front Desk, Guest Services / Front Office at Best Western Plus Waterville Grand Hotel, responded to this review
We're so sorry you felt this way! We try to make every guest feel welcome and heard. I hope you decide to come back again someday and give us another chance.
Rating

mkennedy7-2021, wrote review 16/04/2021

Great value hotel with nice amenities.

I was looking for an economical hotel in the Waterville area, the Best Western Plus Waterville Grand Hotel checked that box. What I wasn't expecting were the included amenities like free Internet, an... more

Owner Response
Front Desk, Guest Services / Front Office at Best Western Plus Waterville Grand Hotel, responded to this review
Thank you for your great review! We are pleased that you enjoyed your stay and hope to see you on your next visit to Waterville!
Rating

Experience779661, wrote review 06/04/2021

Do yourself a favor don’t stay at this hotel

This hotel looks fine at the entrance-it all ends there. Smoking (of all types) occur in the rooms and huddles of people are constantly standing in front of the rear entrances smoking. We found drug p... more

Owner Response
Front Desk, Guest Services / Front Office at Best Western Plus Waterville Grand Hotel, responded to this review
We are sorry you had such an unpleasant experience. We will share your comments with our staff and thank you for feedback.
Rating

jcat61, wrote review 06/04/2021

Best western plus Waterville Maine I score of this place a 10

I would like to say thank you to everybody at the best Western grand Hotel Waterville Maine they service you with a smile their corona safe the hospitality is awesome the meals they cook for you if yo... more

Owner Response
Front Desk, Guest Services / Front Office at Best Western Plus Waterville Grand Hotel, responded to this review
Thank you Jimmy!! We appreciate your continued support and years of business relations. Guests like you make it all worthwhile for all those in our hard working industry. We have a corn muffin waiting for you!! Thank you again and again for the great reviews!
Rating

beenthere062017, wrote review 27/03/2021

3 Stars? Really?

I see these reviews of this Hotel, and I wonder if I stayed in the same Hotel? The Staff were very friendly, but the place is not a 3 star hotel. Not by a long shot. Considering a new Hampton Inn... more

Owner Response
Front Desk, Guest Services / Front Office at Best Western Plus Waterville Grand Hotel, responded to this review
We are sorry you did not enjoy your stay! We have strict protocols in place regarding cleaning of rooms, but we are happy to have guest feedback that let's us know when we have to offer additional training to any new employees. We will work harder on our smoking policy, as guests often do not follow the guidelines for smoking privilege's. For more information on our extensive cleaning practices, please review our FAQ: https://girihotels.com/frequently-asked-questions/