Questionable hallway encounters and brown water
24/01/2018 Rich L, Grantham, New Hampshire
Checked and was directed to pull around to door #3 for closest entryway for room access. Pulled around to Door #3 pull in next to a Black Pickup Truck ( Mass Plates) that seemed to have an interior li... more
Checked and was directed to pull around to door #3 for closest entryway for room access. Pulled around to Door #3 pull in next to a Black Pickup Truck ( Mass Plates) that seemed to have an interior light left on and no one seemingly inside that I could see. While parking next ti this pickup a hand reaches up from the floor behind driver seat and picks up a softdrink cup and then the cup disappears behind drivers seat. I looked for a while from my car and could the reflection of what looked like an Asian woman hunkering down on floor of the cab of the pickup. I immediately moved my car and parked at door #2. Loaded my lugage onto a cart walked down hallway that stunk of cigarettes.....when approaching elevator there were three people ( 2 guys and a woman standing in front of elevator. One of the men says " hey that's not my luggage!" at this point I am ready for trouble. I respond NO! these are MY BAGS! I try to press the call button for the elevator but the woman in this group has positioned herself against the call button causing me to ask her to please move so I can call the elevator...with a displeased grunt, she moved. I went to my 2nd floor and found one middle aged woman roaming the hall from room to room and yet another woman walking around second floor dressed more like a pro than a guest. I lock the door put the Do not disturb sign on the door and hit the sack
Next morning housekeeping knocks twice then opens door while I am trying to get dressed to answer knock. I ask if she saw the do not disturb sign her response " yeah someone stole all the signs form the doors during the night.
Head down to the conference room for a class and find pitchers of water being placed on tables I pickup a cup and a pitcher and pour some water, only to find the water in the solid white cup is tinged brown in color.
When more class members shopw up someone else pours a cup of water from a different pitcher of water only to say " the water has stuff floating around in it AND IT LOOKS BROWN
This place made me feel grossly unsafe and i CAN TAKE CARE OF MYSELF!!!!! If you a family or someone that needs the assurance of feeling safe this may not be the place for you
Place is really outdated and people are wandering around everywhere less
kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
I am very sorry to hear about your experience at our hotel. Sometimes we are caught when we are less than our best for our guests. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We will use your feedback to help train our staff, and ensure that they are better prepared for the instances you cite in your review. Thank you for leaving this thorough review, as we discuss all matters throughout the company in an effort to make any and all changes possible. We value your patronage and do hope you will give us another opportunity to be of service to you.