Best Western Plus Waterville Grand Hotel

375 Main Street, Waterville, Maine, 04901-4924, United States
based on 502 reviews Trip Advisor Logo
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Best Western Plus Waterville Grand Hotel

During this time, we are only booking phone reservations for essential travel only. Call Directly!

Choose this recently renovated hotel in Waterville, offering full service accommodations and a location near Cianbro, New Balance and Colby Co
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Pets not accepted
Check-in & Check out15:00:00 | 12:00:00

Reviews of Best Western Plus Waterville Grand Hotel

Traveller Overview:
4.0 Rating: 502 reviews
Excellent 39%
Very Good 27%
Average 15%
Poor 9%
Terrible 7%
Rating

tech777, wrote review 07/06/2020

I always enjoy staying here

Very pleasant welcome. The staff was always friendly and kind. The room was spotless and comfortable bed. I like the pillows and bedsheet which are very clean and nothing smell, shower room was spaci... more

Rating

Linda K, wrote review 08/03/2020

Our best travel stop to Maine in 20 years

We make an annual snowmobile trip to Shin Pond Village outside of Patten, Maine from Pottstown, PA. We typically stay over half way in Augusta, but this year the hotel was full and recommended we go ... more

Rating

482lianat, wrote review 26/02/2020

Carona Virus Quarantine DID NOT NOTIFY US!

Sent a crew of workers for a month's stay. They saw on news this hotel was keeping 14 college students quarantine returning from China due to Carona Virus scare and DID NOT FEEL IT NECESSARY to let u... more

Owner Response
kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again.
Rating

Compass135295, wrote review 23/02/2020

Not Family Friendly

I reserved two rooms for my family of six and requested adjoining rooms. I know that special requests are not guaranteed, but my special request was never noted on the hotel's reservation, so the room... more

Owner Response
kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again.
Rating

oliviad410, wrote review 10/02/2020

Terrible

we had planned on staying at the best western for 2 nights except on our second night we found out by one of the workers that the third floor was being used as a quarantine of coronavirus for students... more

Owner Response
BestWesternHotels, Corporate at Best Western Plus Waterville Grand Hotel, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts