Best Western Plus Waterloo

The night I got to my hotel room I noticed there was what look to be like blood all over the wall in my room, and the sofa bed was still dirty from a previous person with food crumbs all over the sheets. less

I frequent the Best Western for leisure and decompressing in the jacuzzi tub. My recent 3 week stay during the covid 19 virus was a calming experince during a stressful period. Thank you to the management and Teegan, Hanna, Natahsha and Denis for going over and above to make my stay a peaceful one during this time. less

Staff was very accommodating and pleasant. Exceeded my expectations and the price was very reasonable. Hotel was quiet and staff was very friendly. Free breakfast was a bonus as I wasn't expecting it. Only issue was the phone didn't work in the room, but room was clean and was quite impressed with the staff. less

We stay at this hotel when we come to visit our daughter. The location is convenient and the breakfast is a nice inclusion. Our room with king sized bed was very large and comfortable. Definitely recommend this hotel. less

My wife and I had a great stay at this hotel. The only thing that would have made it better would have been if breakfast was included. Have stayed at many BW hotels and this is the first one where breakfast wasn't provided.Bummer! Other than that it was quiet and clean and the staff was great. It was also close to where we wanted to go in Waterloo so it's location was a prime factor in our decision to stay there. less