Kitchener Baseball tournament weekend road trip
09/07/2019 tryp2017, Toronto, Canada
We stayed at the Radisson Kitchener for the previous 2 years but realized the value was not as good as Best Western Plus Waterloo! This place is very nice, clean, modern with amazing staff. Hanna fr... more
We stayed at the Radisson Kitchener for the previous 2 years but realized the value was not as good as Best Western Plus Waterloo! This place is very nice, clean, modern with amazing staff. Hanna front desk employee was warm and kind. She made us feel very welcomed and went above and beyond to ensure we had the best experience during our stay. Here is the low down:
1. Close to amenities, shopping, restaurants etc.
2 Close to highway.
3. Great breakfast spread.
4. Nice rooms and beds, very clean and modern.
5. Has a nice smaller size pool and work out room.
6. Love the tuck shop in lobby and business center.
7. Having fresh/new t.v. remote -- Nice touch!
8. Great Value!! This will be our new go to place to stay when we are in and around Kitchener area.
9. There was a safe in the room - again nice touch even though we didn't use it.
Some things to improve upon:
1. Changing pillows to firmer ones. Ones we had were down filled and did not give good support as it flattened underneath the heaviest part of the head.
2. Consider leaving 1 or 2 water bottles in room for guests.
3. Extend breakfast time to 10:30 or 11:00am for guests who want to sleep in. less
547KingStreet, General Manager at Best Western Plus Waterloo, responded to this review
Thanks, for taking the time to write such a wonderful review. We are so pleased that you enjoyed your stay with us.
We strive every day to provide superior customer care and we will use the feedback you gave us to implement improvements in order to provide an exceptional experience for all our guests.