Best Western Plus Waterloo

I treated myself recently to a 3 night stay in a whirlpool suite, which was also my first stay at a Best Western. I found the front desk staff to be incredibly friendly and informative, both at check-in and check-out. The whirlpool tub was amazing! I hadn't been in one for a number of years. I would definitely book this type of room in the future. Overall my stay was a relaxing affair. This location was conveniently located near a shopping centre too. less

I experienced a few minor issues (malfunctioning entry card and fridge not reaching temperature) which were dealt with promptly and efficiently. In fact, I was upgraded to a suite which was appreciated since I was there for business for three nights. less

Certainly worth staying here, the staff go the extra mile was nice to see enjoyed my stay to the full. Got upgraded to a room with kitchen was nice to enjoy. Otherwise everything at the hotel is closed but your in a very comfortable setting lots of space was enjoyable. less

Clean comfortable and pleasant. Great value close to the St Jacobs market. We took a trip to the St Jacobs market for the day with a one night stay. Hotel is COVID compliant very clean with all the safety you could expect. Staff went above and beyond my expectations. less

Jennifer Becker and her team were very professional and courteous. I felt like family not just a customer. My room was amazing, I had a boardroom attached to my room. This was extremely helpful because it allowed me to meet clients and do my motivational speaking without being disturbed. less