Dishonest and money hungry during COVID
We had this hotel booked for June and then COVID hit. All hotels in the area were closed and the government mandated NO travel and even during stage 3 of the pandemic we were advised not to travel to... more
We had this hotel booked for June and then COVID hit. All hotels in the area were closed and the government mandated NO travel and even during stage 3 of the pandemic we were advised not to travel to Windsor; however, they had no problem charging our room when we did not arrive at the hotel. We had reservations at another hotel and there was nothing we had to do with our reservation and we weren't charged. BW had the nerve to LIE and tell us and the credit card company that they reached out to confirm our reservation and they absolutely did not. Very unprofessional and not a hotel we will ever stay at again. less