Was my first time staying at this hotel and stayed for four nights. I've been to a lot of different hotels, as I used to travel for work. I can tell you this is the best hotel in the Washington/Union area. The hotel looks great inside and out and is clean. There is a good variety of stations available in the fitness room, the pool was great and had a nice warm temperature. The spa was nice and toasty, as well as deep. The included hot breakfast was great with lots of options from eggs/omelets, sausage, bacon, biscuits, sausage gravy, bagels, toast, donuts, muffins, cereal, waffles, juices, coffee, etc. Relatively fast check in and instant check-out. The room was great as well, nice TV, deep and wide tub, good counter space, included a fridge, microwave and K-cup coffee maker. All of the staff was super friendly and amazing, particularly the guy working the evening shift at the desk. The only reason I did not give this a 5 star rating was that the beds were uncommonly hard, after the first night, we had three or four mattress covers put on to make it tolerable. Would be great if they could switch out the mattresses. I will stay here again when I'm in the area next. less
BWWashington, Guest Relations Manager at Best Western Plus Washington Hotel, responded to this review
Thank you very much for taking your time to leave us feedback. We are overwhelmed by your enthusiasm for our
Best Western Plus Hotel. On behalf of all our colleagues we would like to thank you for your friendly compliments.
It is great you enjoyed our location just as we do!
Thank you for the expression about the beds; we will definitely give that a look into. We try our best to provide comfortable accommodations and glad we had some solution to your needs while you were here.
We look forward in seeing you again soon!