Going downhill from Previous Stays
We reserved two rooms ..One was on the main level, the other was on the third floor. The room on the third floor had an odor and upon closer inspection we noticed mold and what appeared to be water da... more
We reserved two rooms ..One was on the main level, the other was on the third floor. The room on the third floor had an odor and upon closer inspection we noticed mold and what appeared to be water damage on the wall.
Our son in law, daughter and grandson stayed on the third floor, and they all ended up with a sore throat and runny nose. The room smelled musty and moldy. Call it a coincidence, but everyone was healthy before we booked the rooms, so it had to be the air in the room. They didn't switch rooms because it was the suite, and we knew all the large rooms were booked. (Room 302).
Breakfast was terrible. The way it was set up , which required us to take the food back to our room and not eat in the breakfast lounge totally sucked. No waffles. No fruit. Just as well not even have the breakfast, as it was a nightmare arrangement. It was the complete opposite from the last time we visited.
For the price we think this hotel is overpriced. We have stayed in this hotel for the last 4 years during our show in July, and noticed every year that it has gone down hill a little bit each year.
We will be looking for a new hotel next year.
Christy Nevills, Other at Best Western Plus Washington Hotel, responded to this review
Thank you for taking the time to write a review about your recent stay at our hotel. We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for the inconveniences you experienced. I will address your comments regarding the service with the appropriate managers. We want you to know that the comments we receive from our guests are taken very seriously and your suggestions will help us to improve. We hope that if your travels bring you back to our area, you’ll give us another opportunity to serve you and make it right.