Comfortable Hotel
17/12/2018 Sightsee78707,
The hotel was very clean with the exception of the hot tub, which appeared to have had soap put it in recently, so it foamed up badly and you could see dirt in the foam, and the pool, which had debris... more
The hotel was very clean with the exception of the hot tub, which appeared to have had soap put it in recently, so it foamed up badly and you could see dirt in the foam, and the pool, which had debris in it that was there when we arrived and still there when we left. For a free breakfast, it was better than expected. We were given a late checkout with no issues at all. less
BWWashington, Guest Relations Manager at Best Western Plus Washington Hotel, responded to this review
Dear Guest,
Thank you very much for your recent visit at the Best Western Plus. Your positive comments have been shared with our staff.
Referring to your information about the facilities in our guest rooms, we are very sorry that your expectations of our hotel were not met.
We would like to inform you that we are currently working on a plan for our Jacuzzi rooms in order to carry the cleaning out successfully.
We hope that in spite of this disappointing experience we may still count you as a very valued guests and we all look forward to welcoming you again anytime.
Sincerely,
Christy Nevills
Guest Relations