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This hotel did not care that their entire parking lot was being jackhammered and repaved. They did not warn us when we made the reservations and didnt lift a finger to help us unload our car across t... more
This hotel did not care that their entire parking lot was being jackhammered and repaved. They did not warn us when we made the reservations and didnt lift a finger to help us unload our car across three steps to get into the front door. The day manager said talk to the night manager and the night manager said there was nothing she could do. The hotel owner stood outside watching the jackhammering while we obviously struggled to get through the dust, steps and noise. We wont ever stay here again. less
Christy Nevills, Other at Best Western Plus Washington Hotel, responded to this review
Dear Twilly_13, I want to lead with my most sincere apologies for the issue at hand. Unfortunately, the repaving of our parking lot was necessary and due to many weather related delays (snow in April!?!) construction had been delayed by several weeks.
Check-in time is 3pm or after and this construction was both scheduled to….. and did take place on a Monday starting at 11am, being fully completed by 5:30pm so as guests arriving that evening may not be inconvenienced. I am happy to see we were able to offer an early check-in to one of our spacious double queen rooms quit early in the day. Unfortunately this happened to overlap with the time construction was taking place.
Though our front desk attendant offered to both assist with luggage upon check-in, this offer was refused. Our front office manager also offered a gracious discount for the inconvenience, where the entirety of the stay is at no cost.
It is our end goal for all individuals to feel as though they are staying at their home away from home while with us and I am so sorry to hear we did not achieve that level of service this stay. Your feedback is being taken to heart and the appropriate steps will be implement.
I invite you and yours to visit us again in the future, we will have the welcome mat rolled out as you drive up on our now smooth asphalt!