04/06/2018 Gina H,
My husband and I where staying at the hotel for our 7 yrs anniversary. And I had fell in the stand up shower and I fractured my C1 vertebra and damaged my hip and back and I can hardly walk anymore.... more
My husband and I where staying at the hotel for our 7 yrs anniversary. And I had fell in the stand up shower and I fractured my C1 vertebra and damaged my hip and back and I can hardly walk anymore. There is no grip on the floor, and no handles in the shower. But they are denying that they are at fault in any way and that there showers are safe. Because no one else has fallen in the shower. I have over $40,000 in medical bills and still going. They are not taking any responsibility. The company was not concerned about it at all and have dismissed me regarding the matter. The staff was very unprofessional about the matter. They didn't even want to fill out an accident report for their insurance company. They would not return my calls, when I was finally able to get there insurance companies info they had already fixed the shower floors so the insurance company doesn't believe me, even though I have pictures to show the shower floor had no type of adhesive on the floor. The insurance company said cause no one else had gotten hurt staying in the room we where in they where not at fault. less
BWWashington, Guest Relations Manager at Best Western Plus Washington Hotel, responded to this review
The well-being of our guests has been and always will be our primary focus. All protocol was followed by our team members. Following our personnel making certain you received medical attention first and foremost (as this was and is our primary concern), an incident report was filled out by your significant other. We have not altered any showers as you claim, however we do take all incidents to heart and have since inspected all tubs and showers making certain they adhere to all safety requirements. We truly wish this accident hadn’t occurred, however the constant bashing of our facility on multiple sights is uncalled for. As discussed, once you chose to contact outside parties regarding your accident, the incident was removed from the hotels hands. The appropriate contacts, which may best assist you, have since been provided.