Consistent quality, comfort and convenience.
I have stayed at this hotel three or four times over the past two years and I am on my way back again later this month. I do love fancy city hotels, and certainly wouldn't mind staying at a 4 star hotel in downtown St Louis but I choose to stay at this hotel because it's so convenient when visiting family in Washington. And happily, I have found that they have consistently friendly staff (without much turnover it seems), clean rooms, comfortable beds (firm enough without being hard - so many hotels have mushy beds with a dip in the middle), plenty of pillows, and an excellent breakfast (I love the donuts from Donut Palace on weekdays, my kids love the hot breakfast bar, especially the waffle station). In short, I'm appreciative of a hotel offering of this quality in a smaller market, and while it seems a bit pricey given that it isn't particularly unique or in some quaint location (it's not, and I've stayed at both the Chase and the Cheshire for less), it's still a great value because of it's consistent comfort, friendliness, and convenience when I'm in the area. Can't believe we've never even made it into the pool. Maybe next time. (We've never brought our dog, but I learned that they are welcome here too). less