Best Western Walkerton
31/12/2017 graceb2018, Tavistock, Canada
Needed a place to stay while visiting family in Walkerton area over Christmas. Reserved for 2 nights but due to blizzard had to extend my stay by one night. Overall I had a satisfactory stay. The s... more
Needed a place to stay while visiting family in Walkerton area over Christmas. Reserved for 2 nights but due to blizzard had to extend my stay by one night. Overall I had a satisfactory stay. The seasonal decor was beautiful and the lobby inviting. On entering my room I immediately noticed a musty smell but luckily had brought a can of Lysol spray. Otherwise room was clean and I was pleased to see all white linens on the bed with no bedspread. Breakfast was good offering fresh omelettes. Despite the weather I was disappointed that the handicap parking spaces were never cleared of snow. I was on the third floor which was quiet with great view. I would return to this hotel when next travelling in the area. less
Bonnie P, General Manager at Best Western Plus Walkerton Hotel & Conference Centre, responded to this review
Thank you for taking the time to post your review. We greatly appreciate your feedback. As you know we do contact our guests shortly after entering their room to ensure the expectation is satisfactory, your reply was the room was lovely & clean. It is unfortunate we were not made aware of the room odor at this time. Snow removal over the duration of your stay was of abundance around the clock but again if we would have known your concerns immediate action would have taken place to clear your way upon leaving & entering hotel. We strive to be #1 in customer service and look forward to your return so we may have another opportunity to do the right thing, safe journey...