Will Never Stay Here Again.
18/07/2018 Lisa W, Independence, Missouri
I will start with the positives. The rooms were clean and updated, and the staff when we checked in was pleasant. The room was not facing the highway, and the noise was not bad as others have posted. ... more
I will start with the positives. The rooms were clean and updated, and the staff when we checked in was pleasant. The room was not facing the highway, and the noise was not bad as others have posted. If our experience stopped at this, I would be happy and would be leaving a 5 star rating. However, when I went to breakfast in the morning and was getting reading to grab my plate, I was YELLED at by a woman working the front desk, from across the lobby...that I was not allowed in the breakfast room without shoes on (I had my sleeping sweatpants and sweatshirt on, and no shoes, as I had just rolled out of bed to go grab something to take back to the room)...it was humiliating and other guests were staring at the interaction. I said nothing, went back to my room, and was too humiliated to go back and get a breakfast. My husband went and asked this same individual for the manager. The manager was sleeping I guess, so my husband confronted her about how she yelled at me for not having shoes on. She apologized, but then defended the act by stating that it is a state health code requirement for guests to wear shoes to the breakfast room. My husband asked if this was posted anywhere, and she said no. Whether it is indeed a requirement or not, it needs to be posted somewhere before you single out and humiliate guests in front of others. less
Bhavna P, Manager at Best Western Plus Wakeeney Inn & Suites, responded to this review
We really apologize for not exceeding your expectations, Thank you for your business and I hope that you will give us another chance in the future.