Poor Amenities, marginal Quality, and Not Friendly to Disabled with Service Animals
17/06/2017 robbow58, Denver, Colorado
I am a veteran, a disabled person, and suffer from PTSD. I travel extensively and with my certified/registered service animal that happens to be a small 22 year old parrot and have never had any issue... more
I am a veteran, a disabled person, and suffer from PTSD. I travel extensively and with my certified/registered service animal that happens to be a small 22 year old parrot and have never had any issue at any hotel chain (I usually stay at Hilton, Marriott, Holiday Inn proprieties) until now. My service animal has allowed me to avoid aggressive narcotic drugs or in-patient treatment for service related trauma and PTSD.
This hotel manager (maybe owner) told me they only allow dogs as service animals and ONLY if the guest had an observable physical disability that required a service dog. In other words, the guest had to be blind with a seeing eye dog. They insisted they were meeting the minimum requirements of the Americans with Disabilities Act (ADA). It was too late to cancel my reservation and I had no choice but to check in and pay extra fee. The total cost ended up being more expensive than the higher rated and higher quality hotels a few exits down the interstate highway.
Other observations about this hotel:
The rooms are not quiet. You can hear noise from other rooms, hallways, vending room, above you... making a good night's sleep impossible.
The room appeared clean but smelled musty - not outright foul but definitely odors. I believe a lot of travelers choose this hotel because it is likely the only pet-friendly-for-a-fee in the area. There were a lot of dogs in rooms when I stayed.
There's a disgusting dog "walking" area right outside one entrance.
WIFI is unusable. As an IT professional I knew instantly their guest network was not installed, setup, or operated correctly. I ended up tethering my laptop to my cell phone for internet.
Awful television service. There was only some basic channels and no premium channels and only Standard Definition(SD) picture quality.
Heck, even the Econolodge and Super 8 just up the street offered HBO and ESPN in HD.
Upon reflection I blame myself for this really bad experience.
One should stay with what they know when on a road trip. This is especially true of hotels because you can count on a acceptable experience at a quality hotel chain. I know there are exceptions but rarely. During the last 2 weeks I stayed (with my service animal) at 6 Holiday Inn Express and 3 Hilton Inns and they were wonderful. Also, the price was comparable or less than this Best Western. less