Not to the standards one would expect at a Best Western
We made our reservation on the road before arriving in Wakeeney. The Front Desk clerk was very accommodating and helpful in securing us the reservation. The room was a King Room, and we were disappo... more
We made our reservation on the road before arriving in Wakeeney. The Front Desk clerk was very accommodating and helpful in securing us the reservation. The room was a King Room, and we were disappointed in several things. First, the facility is very close to I-70 and it faced I-70 so it was very loud. The current owners can't do much about that as this issue goes back to the design. It should have been place so that it was perpendicular to I-70 which would cut the noise in half. Secondly and more importantly, the room was not clean - visible dust accumulated on lamp shades and the head of the bed; hair on bathroom floor, sink, counter and tub; very unappealing and old bath mat which was very dirty; filthy hair dryer; the bathroom mirror was not clean with soap and water stains as was the sink faucet; the toilet was not cleaned; it appeared that the tub was not cleaned; bed linen and towels did not appear fresh and some had black somethings on them. Breakfast was adequate, and the server was very friendly and accommodating. The Front Desk clerk at check-out was very friendly. less
Bhavna P, Owner at Best Western Plus Wakeeney Inn & Suites, responded to this review
I do apologize that you had a room that did not meet your standards. I have passed the word on to h=my department head and she is addressing the issue as i Speak.
i do hope you will stay again and give us a chance to give you the service you deserve.