Best Western Plus Waco North

Nice, clean room with space to spread out. The bed was comfortable and the pillows were not those half size pillows. Good water pressure in the shower. Internet worked well. Good TV and plenty of channels. I liked the operable windows to air out the room. Nice sofa and standard desk area. The smoke detector beeped on arrival, but Andrew at the front desk was very prompt and fixed it. I later noticed that the door to the freezer compartment of the refrigerator was broken. This turned the whole refrigerator into a semi-freezer. I knew that there was no buffet breakfast and had brought my oatmeal. I thought the sign said there would be a sacked express breakfast, but I saw nothing laid out either morning. The main disappointment was no coffee machine in the morning. I made do with one cup from the coffee maker in my room, but I rely on my hotel to fill a couple of 20 oz containers to hold me through a day of travel. Had I known beforehand, I would have been OK with it and had a plan. A good value for the price. I'd stay here again. less

The hotel was clean and comfortable. We got locked out of our room due to the batteries being dead in the door card reader and the manager was the only one with a master key to override the electronic portion of the door lock. Unfortunately he was 30 minutes away. His sons came to let us in so we could move our bags to another room down the hall. One of them showed up semi shirtless. Everyone was apologetic and we were provided a similar room. No other compensation for the inconvenience was offered and none was asked. The faucet in the replacement room leaked as much water out the back of it as it had coming out the front when you used it, It mostly all drained into the sink though. The breakfast was a grab and go brown bag consisting of a cutie type orange, a small prepackaged pastry, a granola bar, and a bottle of water. We were told this was due to the COVID-19 pandemic. I as at a similar hotel about a month ago and they provided coffee and other beverages and an assortment of hot & cold breakfast items with your stay at a lower nightly rate. The noise level was not too bad except in the morning when the traffic picked up on the interstate and the trash truck banged every dumpster several times. Overall, the staff was courteous and the rooms were comfortable but I will most probably look elsewhere next time I visit. less

Very nice and clean. The other bestwestern in Woodway was awful and the manger there was extremely rude and unhelpful the rooms were filthyand the serviceswere abysmal. . At this one everyone was excellent and friendly less

If you want to get covid, this is the place to go to. Whereas they post a mask requirement sign, they do not uphold. There was a little dirty barrier between the front desk staff and customers; the staff did not wear the masks. The elevators were full of grime, grasy finger prints, obviously not kept clean during this covid area. The customer service by Renethia or somethong like that was a joke! Rude, uncouth, unkempt and ignorant. Breakfast lol! a green apple and a miniwater. I wasnt expecting much for 60 bucks a night, but clean curtains would have been a start. Dirty elevators, and partially eaten food in the hallways was a bit much. Construction drilling on the first floor at 9am; really. Close the section and don't room people there! less

Very very VERY dated hotel! Staff was nice but everything was so out of date. We had plumbing issue as soon as we arrived in the room, called the front desk and they offered to give US a plunger. Someone came promptly and fixed the issue. I couldn’t help myself from comparing it with other Best Westerns I’ve been too. less