A noisy old building
27/07/2018 Karlee R,
The hotel is clean, obvious that they had a recent interior update. Breakfast was so-so, I've had better at other hotels. The second morning we opted for the Cracker Barrel nearby. The bed and pillows... more
The hotel is clean, obvious that they had a recent interior update. Breakfast was so-so, I've had better at other hotels. The second morning we opted for the Cracker Barrel nearby. The bed and pillows weren't the most comfortable. But by far, the worst thing about the hotel is the proximity to I35. It's a very busy highway and people in Texas don't seem to sleep! Since the building was older, the windows were not helpful in reducing the noise, nor providing insulation for the heat. And it was hot!
I wish I had paid attention to other people's reviews regarding the noise and paid more for a better quality hotel. In the end, we decided to check out early, the staff told me they couldn't adjust the bill because I booked through a third party, however the website told us to talk to the hotel. We tried to talk to the manager, but the staff lied and told us she was at a funeral (we had seen her 5 minutes earlier). I don't think I'll ever stay at a Best Western again. less
Dipak P, General Manager at Best Western Plus Waco North, responded to this review
Dear Karlee,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.