Hotel Needs Updating
This hotel was a little cheaper than some of the high end hotels. However, the hotel was not deserving of the price that was charged. The room itself was dark, the light bulbs were low watt. Breakfa... more
This hotel was a little cheaper than some of the high end hotels. However, the hotel was not deserving of the price that was charged. The room itself was dark, the light bulbs were low watt. Breakfast was good, hot and lots of it, however, the same things were served every day and it became repetitive. The biggest thing that bothered us was the bed sheets. We had two queen beds in our room and the fitted sheet was for a double or maybe a twin. It did not stay on the bed when we were sleeping, and we kept getting tangled in the bottom sheet. Not a pleasant sleep. Also, the hotel encourages reusing sheets and towels instead of changing them every day. This is an idea we agreed with. However, we assumed that housekeeping would make the bed reusing the sheets. We were so surprised to return to our room to find the beds unmade. So the next day we asked for fresh linens just so we could have our bed made. We also notice that the floor in the bathroom was not vacuumed every day, so I assume the rest of the room was not vacuumed either. This hotel cannot justify the price it charges. less
bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
Thank you for choosing to stay with us recently and we wish that your time with us had been more enjoyable. We appreciate the positive comments about our delicious and plentiful complimentary hot and cold breakfast buffet and will pass along your thoughts to our breakfast team regarding the need for a changing daily variety of options. As it's our goal to exceed our guests' expectations, it's disappointing to learn you were dissatisfied with the rate, the appearance and comfort of the room, and the frequency of housekeeping service. We will certainly take your valuable feedback into consideration and we always welcome an opportunity to improve. We hope that you otherwise enjoyed your time in beautiful Virginia Beach.