31/10/2019 Sandra B, Lynchburg, United States
If you like a nice balcony with great views of the ocean and a comfortable bed, this place will do. The hotel is a bit old (bathroom) but is nicely decorated. My only complaint was the breakfast. T... more
If you like a nice balcony with great views of the ocean and a comfortable bed, this place will do. The hotel is a bit old (bathroom) but is nicely decorated. My only complaint was the breakfast. There is a large selection: cereals, bagel/breads, yogurt, waffles, fruit juices, eggs, sausages, and some other hot foods such as sausage gravy or potatoes. The coffee was terrible. There was a reside in my cup and the aroma - well, there was none. They didn't offer any flavored creamers to help with the lack of taste. I've been to many hotels that offer a free breakfast and this was the worst for coffee. Other Best Westerns have served BACON which is a wonderful treat that I enjoy on vacations, however, none here. Overall, if you don't care about coffee and bacon, it was a nice place to stay. The staff was ok. My key-card had to be re-keyed twice which was a small complaint but quickly resolved. The views with the boardwalk right below were fabulous. less
bwvabeach, General Manager at Best Western Plus Virginia Beach, responded to this review
While we appreciate you being our guest recently, we are disappointed to see your less-than-positive review score. It’s great that you were pleased with the magnificent ocean views from your private balcony and rested comfortably. Hopefully you were greeted each morning by the stunning sunrise and found time to gaze at the ocean and perhaps catch a glimpse of dolphin passing by, which is a common occurrence here. We appreciate your feedback regarding your dissatisfaction with our complimentary hot and cold breakfast buffet. Your comments are valued and will be taken into consideration as we implement our upcoming planned improvements. Please consider staying with us again as you won’t be disappointed!