Pool/Hot Tub not working; and shower pressure/hot water lousy
17/10/2019 Peter H, Carlsbad, United States
This is an overpriced Best Western Plus property (rehabbed) where the shower hot water/pressure is poor. The swimming pool and hot tub were not working when we arrived and we should have been advised ... more
This is an overpriced Best Western Plus property (rehabbed) where the shower hot water/pressure is poor. The swimming pool and hot tub were not working when we arrived and we should have been advised in advance - we would have stayed elsewhere. Mediocre property with mediocre breakfast; overpriced. Stay elsewhere. less
GailV178, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
I have done some research and found that the pool & hot-tub issue was found mid-day of your check-in so there was not time to advise you of the closure. I sincerely apologize that this was an inconvenience during your stay and that you were unable to partake of this very nice amenity at the hotel.
I also personally took it upon myself to look into and check the water pressure in the room you were in. I was unable to detect any lack of normal water pressure with this shower head in that room or the surrounding rooms, the current pressure in this room as well as the new addition are at the same strength, as they were during our building inspection.
I am sincerely surprised to hear that you felt the breakfast was “mediocre”, especially since we serve a full buffet breakfast with a good variety of hot & cold fresh selections in all food groups, including our hot oatmeal that has been most recently added to the menu.
I am truly sorry that you found us in your opinion to be “mediocre & overpriced” in light of our very competitive rates, high standards, and our high online rating, as is evident in past guest reviews & compliments attesting to our excellent service.
Peter, we wish and sincerely hope the best for you in your future travels Peter, wherever they may take you.
Gail Van Wyk, Director of Sales & Marketing