Not great, but acceptable for the price
The rooms are clean and well-appointed, but the front desk and breakfast staff were not very friendly. The hotel was also very noisy, though to be fair, our room was adjacent to the stairwell which wa... more
The rooms are clean and well-appointed, but the front desk and breakfast staff were not very friendly. The hotel was also very noisy, though to be fair, our room was adjacent to the stairwell which was heavily trafficked. Might not be an issue with a different room. The breakfast, however, was a ridiculous exercise in how NOT to provide service to guests. There was so little food served, and it would disappear in seconds each time, and the breakfast attendant had a quite poor attitude, as well. We spent a half hour in the breakfast area and finally gave up, as we didn't want to battle the other guests to get the crumbs. Very disappointed in this part of the stay, but satisfied enough with the rest. less
Debbie L, Manager at Best Western Plus Vineyard Inn, responded to this review
We apologize for your experience with our breakfast. Running out of food is not our standard as we are usually very successful in pleasing our guests with our hot, complimentary breakfast. We change the menu daily for variety. We appreciate your feedback and that you enjoyed the rest of your stay. We hope to have another opportunity to provide an outstanding experience all around.