NO BANG FOR THE BUCK
24/07/2018 A7192UZmichaelc, West Hills, United States
My wife and I recently stayed at this hotel in Patterson when we were on our way up to the Sierra Mountains. We like to stay at Best Western Hotels because they are usually good hotels at a decent pri... more
My wife and I recently stayed at this hotel in Patterson when we were on our way up to the Sierra Mountains. We like to stay at Best Western Hotels because they are usually good hotels at a decent price. However, on this particular stay this was not the case.
First of all, this hotel is a "Best Western Plus" hotel which in my mind means that it should be a little better than the regular Best Western hotels. I was wrong to think this because this room fell short of my expectations of higher quality. For example, the complimentary shampoo and conditioners that come with all hotel rooms was ridiculously small. It was barely enough for one person to shampoo and condition their hair. Also, the bathroom was very small. The toilet was literally right next to the sink area (which was also very small).
One thing that was very disturbing was the fact that there were cockroaches everywhere on the sidewalks of the parking lot. I went out to my car at night to get something and as I was walking down the sidewalk a multitude of cockroaches were scurrying everywhere! They were very aggressive cockroaches too! Normally, cockroaches will scatter and hide when humans approach them but not theses ones! I had to avoid them as I was walking. I did not see any of them in the room but if they are that abundant in the parking lot then the chances are that they are in the room too (hiding). The owner of this hotel needs to hire a good exterminator to get rid of the cockroaches!
This hotel was more expensive than the other comparable hotels in that area but no better in quality. Lets just say that this hotel was way overpriced for what we received. less
Anna M, General Manager at Best Western Plus Villa Del Lago Inn, responded to this review
Hello Michael,
We are sincerely sorry to have fallen short of your expectations. We appreciate your feedback
and are currently looking into the matter. We hope that you are able to give us a second chance
to show you why our services are premier. All the best.