This place is going down hill
07/10/2016 SharonLDRN, Oro Valley, Arizona
Have stayed here many times in the last few years because it is a good stop off for a drive from Tucson to Seattle. It seems to have continued to deteriorate a little more each time we stop. They used... more
Have stayed here many times in the last few years because it is a good stop off for a drive from Tucson to Seattle. It seems to have continued to deteriorate a little more each time we stop. They used to have a nice breakfast in the mornings, but that area has since become a private restaurant that has wedding receptions and other functions going on that make it hard to stay there anymore. This time there was a poster saying they would be closing the restaurant in a few weeks.
They are pet friendly and gave our dog a gift package which she enjoyed. We really couldn't find anything to watch on TV because most of the channels didn't come in. The beds were great, the room was quiet. The pillows were lumpy like they had been used way to much. In lieu of breakfast they did give us a "grab and go" bag with water, a granola bar, piece of fruit and muffin. CHose not to stay there on our return home. less
Anna M, General Manager at BEST WESTERN PLUS Villa Del Lago Inn, responded to this review
Sorry to hear that your most recent visit was not up to par. Our onsite restaurant serves a fantastic breakfast. And, as you mention, we offer our guests a little morning care package to speed you on your way.
Don’t hesitate to ask us for new pillows if the ones in your room aren’t up to snuff.
It would be our great pleasure to host you again and have the chance to show you the level of quality and service that we’re famous for.