fire alarm went off twice
The room was nice. The lobby pleasing. The front desk staff friendly and efficient at check in.
Around 11:00 p.m. the fire alarm(s) went off. People exited rooms and milled about. There was no smoke ... more
The room was nice. The lobby pleasing. The front desk staff friendly and efficient at check in.
Around 11:00 p.m. the fire alarm(s) went off. People exited rooms and milled about. There was no smoke or visible fire. Found out is was a false alarm.
The guy staying in the room next to mine was there with his family. He was staying several weeks while his nearby home was repaired/remodeled. He told me, "This is not the first time this has happened. Twice before in my stay it's happened."
Around 5:00 a.m. the alarms went off again. I quickly checked outside the room -- another false alarm. We packed our bags and were out of there by 5:30.
Needless to say, we had a lousy night's sleep.
Would not recommend. less
Anna Martinez, General Manager at Best Western Plus Villa Del Lago Inn, responded to this review
Hello Geobird,
We appreciate your response and feedback regarding the fire alarms. We are sorry if the fire
alarms woke you. Please understand that we need to keep our staff and guests safe at all times,
so if there was any threat of fire at that time, our fire alarms would go off. We hope you
appreciate this and consider us again in the future.
Stay safe.