Best Western Plus Victorian Inn

The inside of the hotel is just as lovely and Victorian as the exterior. The rooms were spacious and very nicely decorated. The option of the separate seating area was perfect, as it gave my husband a place to do work and not disturb me. The hotel is convenient to the Aquarium/Wharf walkway, that then follows the coast line. One block over and we found several good dinning spots. Having a parking spot was very nice and affordable. Breakfast was about as you'd expect, but they have a waffle maker beyond the regular offerings. Affordable, great service, impressive rooms and well located. The only down was our room faced Foam St and the traffic noise could get loud, but that's beyond the hotel's control, so not a knock against them. Upside, from our room we could clearly see the bay. This is now our place to stay when we're in Monterey Bay. less

Easy to walk to Cannery Row and Aquarium. Graffiti and broken down house across street brings down appearance in the area. Staff was friendly, continental breakfast was average, it would be better if they changed the food every other day. Dinning area needs a large trashcan, Asian was quite small less

The room itself is clean and hasn’t changed but the service and amenities have gone. They used to give you a bottle of wine when you had stayed multiple times and chocolates at your bed. No more! No thank you note for choosing them, no cheese and wine afternoon reception. And the prices are higher. They try and book you into more expensive rooms. Just not the friendly quaint hotel it used to be. The soap shampoo was so tiny. Hardly worked for the two of us. less

Decision to select this for our 2 nights stay was based on the high rating and reviews from Tripadvisor. I am glad people like this hotel but for me, never coming back at this hotel. I could write a short story of bad things this hotel offers but I will only highlight some here. Sometimes I wonder what reviews are real or not nowaday. - Check-in: Yes, simple but unfriendly as the staff at the counter make us feel like he was being bother of disrupting his activity of watching something on TV. - Room: plain, nothing special, outdated decorations, old furniture and has stains which make one scare to sit on it. We did not sat on the "sofa" once during the 2 nts. - Bed: mattress is worn out and loft sided on both sides. Either 2 people squeezed in the middle (fit one person) to have a flat area or sleep all night at a tilted angle. This is what we have to dealt with. Mattress was so uncomfortable and let's say two nights of no sleep due to the uncomfortable of the bed and the noise above us. Noise: The 1st night, not sure what's going on above us but we can hear every steps the folks up stairs took. It's like someone with super heavy foot walking, no pacing all night. We could hear the bed creaking every time they got in and out of bed. Bugs: The entry door at the bottom has gap so at night bugs can get in. When we first got in the room, we saw some bugs crawling, that was a sign but we said, maybe the cleaning crews had the doors open while cleaning so some bugs crawled in. We found out after the 1st night, how the bugs got in. The 2nd night, we had to use a bath towel to tuck the door to prevent bugs from crawling in. In the morning, we the towel was remove, it's like a flies trap. Grossed!!! - Outside the rooms: Next to our room was another room and right in front are two public (hotel) trash cans, similar to what you typically see at the parks or public places. Guess dumped their trash, pizza boxes, beer cans, and who know what else but it was always full and over flow. This is one major reasons of attracting critters and bugs alike as the trash was not cleaned out often. Of all the places, could you find a better place to place the trash can?? In front of guess rooms.. so unsanitary!!! There are 2 good points for this motel: location and parking. We will never stay here again. less

The check-in process was a breeze. Although it was very clearly stated on their website, we were also informed about the daily parking fee of $17 before signing and given a parking pass to display on our dashboard. The underground parking garage is nice and parking was easy. We never had a problem finding a space. The elevators were quick and convenient to access our room, lobby, and parking garage. We stayed in a "Premier Accommodations" room (according to the Inns of Monterey website), a top floor room with vaulted ceilings, king bed, fireplace, and balcony with a courtyard view. The room was lovely. The furniture was beautiful and we loved having the large desk/dresser/cabinet area as it offered a lot of counter space. The large armchairs facing the fireplace and television as well as the bed were very comfortable. The bathroom is spacious with two sinks and the decently-sized shower has fantastic water pressure and convenient features like shelves and a grab bar. The mini fridge, two luggage racks, ample hangers, and toiletries were also appreciated. We enjoyed sitting on our balcony, taking in the small view of the ocean, the sounds, and the wonderful weather. The room can become a tiny bit warm during the day, but once you open the sliding door, the temperature is perfect at approximately 65-67F! Plus, if you need a little more air, you can find an oscillating fan in the closet as there is no A/C. Nights were cold, so we made sure to close the sliding door before heading to bed. I read they had transitioned to pre-packed "Grab-N-Go" meals during the pandemic, but we arrived just a few days after they switched back to their complimentary continental breakfast served in the lobby's dining room. This included a buffet of hot items like sausage links, pre-made omelets, and a waffle station with all the fixings (salted butter, ground cinnamon, whipped cream, sprinkles, chopped nuts, boysenberry syrup, etc), plus, yogurts, pastries (muffins, pound cake, and English muffins), and single-serve cereals. Beverage options included water bottles, apple and orange juices, milk, hot tea, and coffee. The food was decent and very much appreciated to fuel our days packed with adventure! The location of this inn is incredibly convenient. We loved being able to walk to Cannery Row and Monterey Aquarium, plus the added bonus of being able to come back to our room for breaks throughout the day. And driving to our other destinations in the Monterey Bay Area was also easy. Check out was equally simple - we just picked up the phone, dialed 0, gave them our room number, and said we were ready to check out. That was it! I received my receipt via e-mail, we left the room keys on the desk, and went on our way. The only complaint we have on an otherwise great stay is that the room's insulation is truly awful. Prior to our visit, I read reviews about thin walls and noise from neighboring rooms, but the first night was really quiet and very relaxing. It wasn't until the next day that we experienced what many others have noted. First, we had a room that was not connected to another room on the left, so that obviously helped, but we heard very disrupting noise from the room to the right. We could hear our next door neighbor clearing their throat or every time (and I mean, EVERY TIME) they coughed. Also, we don't know what was going on, but there were a couple times we were a bit startled by very loud banging noises as if someone threw something forcefully or dropped something heavy on the ground. It was astonishing as to how clearly we could hear them. Staff was great and everyone was friendly. Although, on our last day there, housekeeping knocked on our door a little after 11:30AM and asked if we had a late check-out (I assume since we were still in our room), so I was a little confused and responded, "No... we're leaving at noon." (since that is the official check-out time) and she left, but we were a little taken aback. There should be better communication between the front desk and housekeeping if there are any late check-outs and it is definitely not necessary to disrupt and question guests on the matter, especially before 12PM. less