Surprise parking Bill and this is not a destination resort!
17.00 for parking or use the street in another two hours with the two abandoned houses across the street!
Who would have thought to read the fine print for a not so desirable, non resort location! So... more
17.00 for parking or use the street in another two hours with the two abandoned houses across the street!
Who would have thought to read the fine print for a not so desirable, non resort location! So I was not pleased with the prospect of a non refundable nights stay, pay the unjust parking fee, or have my vehicle at risk!!!! Low cost solution 17.00....., Do your self a favor and all other travelers don’t stay here until parking is included!!! Bait and switch under guise of fine print not ok!!!!! less
Inns of Monterey, General Manager at Best Western Plus Victorian Inn, responded to this review
Hello,
Thank you for the review and comments, we will share this feedback with our team. It has always been our practice to be transparent regarding the fees our guests pay and do so by including this fee on our website under the Services we provide, as well as having it listed on 3rd party websites. We apologize that this fee was not anticipated and regret that this made you think less of our hotel. Also, our parking lot is exclusive to our guests and includes a night security guard, security cameras and other features to help keep it safe for our guests. If a guest chooses to park their car on a side street, they do not receive the benefit of these features. We truly hope we have an opportunity to welcome you back, so we may demonstrate our commitment to providing you with a more stay.
Sincerely,
Management of the Inns of Monterey