08/04/2019 KayinCal, California
My husband and I stayed here two nights last week and found the Victorian Inn to be well maintained, super clean, nicely furnished, and with helpful staff. There was even a "fresh/clean" smell from th... more
My husband and I stayed here two nights last week and found the Victorian Inn to be well maintained, super clean, nicely furnished, and with helpful staff. There was even a "fresh/clean" smell from the lobby to our room! The free breakfast had a lot of delicious choices and, again, everything in the dining room was kept clean and tidy. The inn's central location to nearby attractions was beneficial as well. The only thing that bothered me was the parking fee ($16 per day). I personally feel that should be included as part of the room revenue cost. It would be much better PR to simply advertise Free Parking! even if the $16 is surreptitiously part of the room cost from the beginning (e.g., instead of $200 a day, make it $216). less
Inns_of_Monterey, Manager at Best Western Plus Victorian Inn, responded to this review
Thank you so much for your wonderful review! We appreciate your feedback and are so glad you found our hotel to be so comfortable and that our location was ideal. However, we are sorry you were disappointed in our parking fee. This charge is important to us, as it goes directly toward our efforts to create a secure environment for our guests; this includes a night security guard, security cameras, and other features that help to keep the parking lot safe and exclusive to our guests. We do also feel that the amount we charge is reasonable, especially when compared to some of our neighbor hotels which charge up to $25 for the same service. We do regret that this separation of service made you think less of our hotel, and hope that it does not deter you from staying with us in the future. Our goal is to make all of our guests feel welcome and respected, and a part of this is being honest about what they pay for. We hope to welcome you back again soon!
Management of the Inns of Monterey