Best Western Plus Victoria Inn & Suites

This hotel is the best in Victoria. We have stayed at other hotels in this city and the staff is the friendliest that we have come across. Everyone from the front desk staff, the housekeepers, and the breakfast area employees are always so friendly and courteous. The rooms are always super clean and the beds and pillows are super comfortable. We don't stay anywhere else. Thank you for a great stay every time we visit. less

***Good*** Check in went smoothly, the room request was accommodated, the bathroom was clean, the a/c worked, the WiFi worked and had a password requirement even though it was a poor, weak password. The breakfast choices were good and hot. ***Not good*** The outer entry doors are automatic sliding doors, but the inner doors are standard hand open type. They have a button for the handicapped to open them, but it would be so much easier on everyone if the inner doors were also automatic sliding doors. The room had a card on the bed that said the room had been thoroughly cleaned, but all I had to do was move the foot stool and found old food under it. The cleaning staff can’t move a foot stool? The computer desk is not near large enough. The power port on top has just one socket. I had to string together two multi-port power strips to have enough sockets for all devices. The Ethernet cable on the table top did not work and there was no Ethernet jack where I could plug in my own Ethernet cable. The table chair is just a standard straight leg chair and it is not proper height for comfortable use. They provide a small lap table and movable mini-table, but these are not nearly adequate as there are other items that a person may likely use at the same time with a laptop. There is no lighting at the computer table, not on the floor, table, or wall. I had to make room on the computer table to put a portable light there to clearly see things. I went at 5:30 am one morning for coffee and found the person just putting out the creamer for breakfast time. Since coffee is available 24/7, why isn’t the creamer also available 24/7? Also, the only creamer available is Hazelnut flavored. Why isn’t unflavored creamer available? I believe there are many changes needed here. less

Need to move furniture when cleaning. Bath/ Shower needs grab bars and larger shelf. Toilet should be replaced with a tall toilet. The staff were extremly friendly and helpfull. Would not recomend this hotel to any elderly people. less

Stayed last night (8/15/18), staff was nice, room adequately clean and quiet. Room smelled very moldy and previously smoked in. Someone smoked marijuana in adjacent room at 5am which was really nasty. Ate their breakfast: fruit not fresh, yogurt expired. I won’t stay there again. less

we stayed on our way to Brownville and found this room at a rate of 50% less than at the Holliday Inn. We had stayed at the Holliday Inn several times but the price continued to rise every trip down south. We desided to give this a try and was more than happy. Play to stay again this next November on our way south for the winter. less