Pool and hot tub were closed on 80 degree day
Everything was fine with the room. Breakfast was very good. My one complaint is that the pool and hot tub were closed, and the reason stated was that it was out of season and they never open until mid... more
Everything was fine with the room. Breakfast was very good. My one complaint is that the pool and hot tub were closed, and the reason stated was that it was out of season and they never open until mid-April. Please mention this fact on the amenities list of the hotel so guests like us are not surprised. I feel it is improper to advertise that you have a hot tub and feature the photo of the pool and hot tub as the hotel's primary picture when it is not even planned to be available. When I complained of this the manager argued with me and falsely told me that all hotels in the area with outdoor pools have the same policy. I called a neighboring hotel with open outdoor pool and moved there for the second night of our stay in Victoria. It is very bad form to lie when arguing with your guests. less
Best Western, Guest Services / Front Office at Best Western Plus Victoria Inn & Suites, responded to this review
We apologize for the inconvenience of our pool being closed. To our best knowledge the surrounding pools in the area that were outdoor normally do not open until mid April, as we try to keep our outdoor pool closing/opening schedule the same with our neighboring hotels. Our pool area had remained closed due to the water temperature being to cold to swim for our guest. We value all of our guest and are always striving to deliver a superior experience during their stay. While also making our guest safety our top priority.
If I could be of further assistance please feel free to give me a call at (361) 485-2300.