Bring ear plugs and febreze
I have to admit I was slightly irritated by this place. It got such great reviews that I had high hopes of it being a great place. It was NOT. It wasn’t horrible, but so many little things compiled to... more
I have to admit I was slightly irritated by this place. It got such great reviews that I had high hopes of it being a great place. It was NOT. It wasn’t horrible, but so many little things compiled together, made it unpleasant. I was glad that they accept dogs, because we had two with us. They were very accommodating and friendly when we checked in. I was hoping we would have a ground floor room, but the lady at the desk said those were all booked and had us on the 2nd floor. She said they had an elevator, so I was glad that at least I didn’t have to carry my elderly dogs up the stairs. Our room was decent; good sized and comfortable. The beds were a good size and they provided plenty of pillows. The floor smelled bad, but I suppose that is because it was the room for people with pets. We didn’t use the air conditioner because opening the window gave us plenty of fresh air. The TV had a blown speaker and would get super loud, then quiet, then loud again. The microwave had the prior guest’s burrito still in there, which was grose. They had a desk area where you could do some work and a lounge chair. The TV was at an awkward angle that made it hard to watch TV unless you were sitting on the bed. The bathroom seemed fairly clean; it was just a little tired and needed some minor touch ups. They provided nice shampoo, conditioner and lotion but the bottles were tiny. The hallway carpet was a little warn and needed some TLC. The things that irritated me the most was the pet area outside was covered in dog poo and hard to walk your dog without stepping in it. The potty bag station was empty and although I always have my own, it’s nice to have a backup. The tile floors near the windows in the hall and near the elevator were filthy and the elevator floor was filthy. They finally did mop them the day before we left so that was nice. They didn’t have a hot breakfast because of the stupid Covid-19, so we got a paper sack breakfast with a muffin, water, granola bar and an orange. I think they could have put a little more thought into that, because it just made me more sad. There were some strange people hanging out in the parking lot and lots of noise going on around 2am. The people upstairs were very noisy and inconsiderate; staying up past midnight. All in all, it was just ok. I was disappointed, but at least I did get some sleep and I felt safe so that was most important. less
Best Western Pl... S, General Manager at Best Western Plus Vancouver Mall Drive Hotel and Suites, responded to this review
Thank you for your feedback regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Our staff is working hard on fixing all these problems, again we deeply apologize.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 360-256-0707.
Best Western Plus Vancouver Mall Dr. Hotel & Suites