2017 60th Birthday Celebration
20/02/2017 Susan B, Manhattan, Illinois
We booked this hotel because it was within walking distance to our friends' home for a 60th birthday celebration. The hotel is very conveniently located next to the Vancouver Mall and several restaur... more
We booked this hotel because it was within walking distance to our friends' home for a 60th birthday celebration. The hotel is very conveniently located next to the Vancouver Mall and several restaurants. We arrived late at nite, just before midnight, and were greeted by a very nice gentleman who got us checked in within minutes. Needless to say, we were very tired and thankful the room was very clean and the bed was very comfortable. The only drawback we experienced was that in the room next to us, there was a family with several young children who woke up very early the following morning screaming. I normally do not mind, however, we did arrive just a few hours before being woken up by the kids. The other issue was the hotel was fully booked for a basketball tournament in the area. The hotel was not staffed to handle the amount of hungry young people on Sunday morning as breakfast items were snatched up as soon as they were put out. The 1 girl who normally can handle a few tables was clearly overwhelmed with the amount of people that showed up for breakfast. The girl who normally works the front desk jumped in to assist. They did they best they could under the circumstances without one complaint. Overall, we had a very nice stay and will stay again. less
FrontDesk_GM, General Manager at Best Western Plus Vancouver Mall Dr. Hotel & Suites, responded to this review
It is wonderful to hear you had a great stay while visiting. We are happy to know you arrived to kind staff and a clean, comfortable room. We're sorry about your noisy neighbors. It can be hard to control the sound from guests in their room but you can always call the front desk if the noise level gets out of hand. We're here to assist you 24 hours a day.
We do apologize for the busy breakfast. Sometimes this happens and we do our best to be on top of it and make all of our guests happy. We hope you'll come back and see us soon.