Best Western Plus Vancouver Mall Dr. Hotel & Suites

9420 NE Vancouver Mall Drive, Vancouver, Washington, 98662-6172, United States
based on 1021 reviews Trip Advisor Logo
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Best Western Plus Vancouver Mall Dr. Hotel & Suites

Enjoy shopping at Vancouver Mall, endless nearby dining, a close proximity to Portland International Airport and much more at this Vancouver, WA hotel. A friendly staff, premium amenities and quality service greet you as you enter the hotel, but th show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00

Reviews of Best Western Plus Vancouver Mall Dr. Hotel & Suites

Traveller Overview:
4.5 Rating: 1021 reviews
Excellent 60%
Very Good 23%
Average 7%
Poor 3%
Terrible 4%
Rating

j0anneb0w, wrote review 26/05/2020

Relaxing, Clean Hotel

We needed a quiet place to go while visiting family in the area. This hotel was perfect! Quiet and clean. Our only disappointment was that because they had to switch to grab and go breakfast the br... more

Rating

casabear, wrote review 18/05/2020

Bring ear plugs and febreze

I have to admit I was slightly irritated by this place. It got such great reviews that I had high hopes of it being a great place. It was NOT. It wasn’t horrible, but so many little things compiled to... more

Owner Response
Best Western Pl... S, General Manager at Best Western Plus Vancouver Mall Drive Hotel and Suites, responded to this review
Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Our staff is working hard on fixing all these problems, again we deeply apologize. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 360-256-0707. Sincerely, Inna Clark Manager Best Western Plus Vancouver Mall Dr. Hotel & Suites
Rating

marijune27, wrote review 14/05/2020

Family

Had some issues the first time we stayed here & the manager addressed them right away. He upgraded us to a suite (it was beautiful) & gave us a good rate. It was a very kind gesture. We enjoyed our s... more

Owner Response
Best Western Pl... S, General Manager at Best Western Plus Vancouver Mall Drive Hotel and Suites, responded to this review
Thank you for your feedback. We are glad you enjoyed your stay with us and we thank you for giving us another chance. We look forward to seeing you again soon.
Rating

sherylwillis57, wrote review 13/05/2020

2 day stay

I came to Washington to visit my Mother who is in hospice. and was very disappointed. The sheets were stained, the refrigerator was warm, the coffee maker was very low end and the coffee was awful, th... more

Owner Response
Best Western Pl... S, Manager at Best Western Plus Vancouver Mall Drive Hotel and Suites, responded to this review
Dear Sheryl Willis, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are sorry to hear about the problems with the room. Our housekeeping is working hard to resolve all of the issues. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 360-256-0707. Sincerely, Inna Clark Manager Best Western Plus Vancouver Mall Dr. Hotel & Suites
Rating

Lucka062020, wrote review 12/03/2020

Very clean and great priced

GREAT selection of breakfast buffet and VERY clean. The lady who checked us out knew everything to say and do, she was very outgoing and friendly and she was sure to address express check out and more... more

Owner Response
Best Western Pl... S, General Manager at Best Western Plus Vancouver Mall Drive Hotel and Suites, responded to this review
Dear Lucka062020, Thank you for taking the time to let us know how much you enjoyed your recent stay. The entire team takes pride in providing a superior experience for all of our guests, so it is nice to read your comments. Please let us know when you are ready to return for the great breakfast and service! Sincerely, Justin C. Friend General Manager