Best Western Plus Vancouver Mall Dr. Hotel & Suites

9420 NE Vancouver Mall Drive, Vancouver, Washington, 98662-6172, United States
based on 1023 reviews Trip Advisor Logo
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Best Western Plus Vancouver Mall Dr. Hotel & Suites

Enjoy shopping at Vancouver Mall, endless nearby dining, a close proximity to Portland International Airport and much more at this Vancouver, WA hotel. A friendly staff, premium amenities and quality service greet you as you enter the hotel, but th show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00

Reviews of Best Western Plus Vancouver Mall Dr. Hotel & Suites

Traveller Overview:
4.5 Rating: 1023 reviews
Excellent 60%
Very Good 23%
Average 7%
Poor 3%
Terrible 4%
Rating

aasmedina79, wrote review 12/08/2020

Love my room

I’ve been out here for work for month 1/2 and I have great customer service on the front desk Lauren, she has always been friendly and smiles. You’re very helpful give me directions to places to eat ... more

Rating

2NW_Travelers, wrote review 23/06/2020

Dirty and disappointing

The room was nicely furnished and bed sheets appeared clean, but that's where the positive side ended. I spent over thirty minutes cleaning the room. I would have thought that during a complete shutdo... more

Owner Response
Best Western Plus Staff, Owner at Best Western Plus Vancouver Mall Drive Hotel and Suites, responded to this review
Thank you for your feedback. We are so sorry to hear that you did not enjoy your stay with us. We are working hard as a team to fix all the problems and sanitize everything we can. We do hope that you give us another chance.
Rating

j0anneb0w, wrote review 26/05/2020

Relaxing, Clean Hotel

We needed a quiet place to go while visiting family in the area. This hotel was perfect! Quiet and clean. Our only disappointment was that because they had to switch to grab and go breakfast the br... more

Owner Response
Best Western Plus Staff, Owner at Best Western Plus Vancouver Mall Drive Hotel and Suites, responded to this review
Thank you for your feedback. We are so happy to hear that you enjoyed your stay with us. We look forward to seeing you again soon.
Rating

casabear, wrote review 18/05/2020

Bring ear plugs and febreze

I have to admit I was slightly irritated by this place. It got such great reviews that I had high hopes of it being a great place. It was NOT. It wasn’t horrible, but so many little things compiled to... more

Owner Response
Best Western Pl... S, General Manager at Best Western Plus Vancouver Mall Drive Hotel and Suites, responded to this review
Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Our staff is working hard on fixing all these problems, again we deeply apologize. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 360-256-0707. Sincerely, Inna Clark Manager Best Western Plus Vancouver Mall Dr. Hotel & Suites
Rating

marijune27, wrote review 14/05/2020

Family

Had some issues the first time we stayed here & the manager addressed them right away. He upgraded us to a suite (it was beautiful) & gave us a good rate. It was a very kind gesture. We enjoyed our s... more

Owner Response
Best Western Pl... S, General Manager at Best Western Plus Vancouver Mall Drive Hotel and Suites, responded to this review
Thank you for your feedback. We are glad you enjoyed your stay with us and we thank you for giving us another chance. We look forward to seeing you again soon.