Best Western Plus Vancouver Mall Dr. Hotel & Suites

9420 NE Vancouver Mall Drive, Vancouver, Washington, 98662-6172, United States
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Best Western Plus Vancouver Mall Dr. Hotel & Suites

Enjoy shopping at Vancouver Mall, endless nearby dining, a close proximity to Portland International Airport and much more at this Vancouver, WA hotel. A friendly staff, premium amenities and quality service greet you as you enter the hotel, but th show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00

Reviews of Best Western Plus Vancouver Mall Dr. Hotel & Suites

Traveller Overview:
4.5 Rating: 1010 reviews
Excellent 60%
Very Good 23%
Average 7%
Poor 3%
Terrible 4%
Rating

J C, wrote review 21/02/2020

Great!

Nice room, good breakfast choice offerings (sausage, eggs, potatioes, yogurt, oatmeal, waffle, etc.) sand other amenities, staff was friendly and professional, clean rooms and facility, bed was comfor... more

Owner Response
Best Western Pl... S, General Manager at Best Western Plus Vancouver Mall Drive Hotel and Suites, responded to this review
Dear J C, Thank you for taking the time to write a review about your recent stay. I have been making improvements to the complimentary hot breakfast, so I appreciate your positive feedback. Just so you know, we are now offering biscuits and gravy on the weekends! I am also glad you received great service from our excellent team. I hope we get to see you again soon. Sincerely, Justin C. Friend General Manager
Rating

WATraveller2020, wrote review 12/02/2020

Would not stay here again

Booked a jacuzzi suite for 3 nights. found ants in the bed the first night and the reception desk offered to spray bug spray...asked to move and was moved to a queen business suite. the bathroom had t... more

Owner Response
Best Western Pl... S, General Manager at Best Western Plus Vancouver Mall Drive Hotel and Suites, responded to this review
Dear WATraveller2020, I would like to again apologize for what you described about your recent stay. Our team strives to offer the best service for all of our guests and when mistakes are made, I take full responsibility for not exceeding expectations. If you would like to discuss anything further, please do not hesitate to contact me. Sincerely, Justin C. Friend General Manager
Rating

ButchBellingham_WA, wrote review 11/02/2020

Very nice, clean hotel

My wife and I stayed there last weekend in room 120 along with our small dog. The place was spotless. The room had two comfortable beds along microwave and a good sized fridge. There was an easy ch... more

Owner Response
Best Western Pl... S, General Manager at Best Western Plus Vancouver Mall Drive Hotel and Suites, responded to this review
Dear ButchBellingham_WA, It is great to know that we will get to see you again in the future. As you point out, there are many great reasons to keep coming back for a stay with us. The entire team appreciates you taking the time to let us know how much you enjoyed your stay. Sincerely, Justin C. Friend General Manager
Rating

frewbryan503, wrote review 08/02/2020

Love staying here.

Breakfast is pretty much anything you want, staff is more than accommodating, and the whole place is generally quiet and peaceful. Beds are super comfortable as well. Everything is up to date and clea... more

Owner Response
Best Western Pl... S, General Manager at Best Western Plus Vancouver Mall Drive Hotel and Suites, responded to this review
Dear frewbryan503, Thank you for the great review on your recent stay! I am very glad to read that you enjoyed the superior service and setting our guests have come to expect. Please let us know when you are ready to stay again. Sincerely, Justin C. Friend General Manager
Rating

Denise K, wrote review 29/01/2020

Great location

Fantastic location to friends and freeway. pool and spa very relaxing. evening cookies tasted amazing. nice staff. breakfast was wonderful. looked as if the carpets on my floor had been washed and dry... more

Owner Response
Best Western Pl... S, General Manager at Best Western Plus Vancouver Mall Drive Hotel and Suites, responded to this review
Dear Denise K, Thank you for taking the time to write such a nice review. It is great to know you received the wonderful service we strive to offer every guest. As you point out, we have a perfect location, relaxing atmosphere, and an expansive complimentary breakfast every morning. Let us know when you are ready to return! Sincerely, Justin C. Friend General Manager