Clean and Quiet Hotel, Breakfast was Forgettable
10/12/2018 JAMartin66, Seabeck, Washington
Okay, checked in, and headed to the room, only to find out my key didn't work. Found a cleaning lady to let us in, and then returned downstairs to get my cards re-keyed. Later in the day, my card di... more
Okay, checked in, and headed to the room, only to find out my key didn't work. Found a cleaning lady to let us in, and then returned downstairs to get my cards re-keyed. Later in the day, my card didn't work again, rekeyed for the 2nd time. Added my daughter to the room, so she could pick up a package and when she arrived, they rekeyed the room again. THIS WAS A PAIN.
The Pros: The staff was great; check-in was easy; hotel was quiet and clean.
The Con: Keying of the room keys. Breakfast was not very good quality. My son at the sausage, and has not been feeling right since. This was over 24 hours ago, missed school to boot.
I would stay here again, primarily because it is quiet and clean. less
Best Western Pl... S, General Manager at Best Western Plus Vancouver Mall Drive Hotel and Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 360-256-0707.
Best Western Plus Vancouver Mall Dr. Hotel & Suites