Best Western Plus Valemount Inn & Suites

Stopped at this hotel on the way home. $220 per night king bed 2nd floor. Do Not take a room with balcony. Although room darkening blinds on window, just a blind on balcony door that has an outside light that literally BEAMS into your room! The “free” breakfast is bagged, which is a good idea at this time but only 1 bag per room. Clearly marked for “2 people”, they give you 2 bottles of water, only a single banana and very small single breakfast burrito. False advertising! A total disappointment for a best western “plus”. less

I had precooked this hotel for 4 nights to celebrate our 25th anniversary by hiking in beautiful B.C Upon arrival, they requested a $900 Preauthorization, even though they already had our credit card on file. Has anyone else experienced this? We are platinum members & upon registering and viewing the room,it was unsuitable. It overlooked the parking lot & had 2 queen beds. I requested a king room overlooking the back & was told none was available. My husband & I went to the local hotels & found the Comfort Inn much more suitable. Upon returning to the BW, we informed them we wished to cancel our reservation. It was only then that they told us a king was available. Too late, we were unhappy with their response. We stayed the night & the so-called hot breakfast was a joke. First we all had to lineup & place an order. We didn’t receive our full order. Missing was the fruit and the bars were the cheap cereal bars and the wraps had to be heated in a microwave. We just threw them out & went to A & W. Upon check out, they tried to charge us a higher rate for the one night. I had to phone Best Western and tell them what happened. They had to reimburse us at the rate we were originally charged. Never again will we stay at this BW. It was more like the worst western. less

We stayed in a very clean room with 3!!! beds for our family of 4. It was the same price as 2 beds so that worked for us. Our two older children had their own beds. The pool had designated 1/2 hour slots with up to 8 people in the pool. We had the pool to ourselves for an hour the night we arrived and shared the pool for an hour the next morning before we left. The restaurant was very accommodating with food for the kids. The breakfast was bagged because of Covid-19 and cold but we had a microwave in the room to heat up the breakfast sandwich. Would have been better to have a boxed cereal option for the kids. The tub in our room didn't drain properly and I wasn't given any wifi when I arrived on the small piece of paper that listed the Covid-19 related changes to the hotel. I couldn't see any wifi information displayed in the room. Those are my only two complaints. The room was large, the tv and microwave and fridge worked. The shower was hot. The pool was clean. The beds were comfortable. We will likely stay again. Show CAA so you can get a cheaper rate by $20-40. less

Stayed one night here. Convenient to Mount Robson provincial park. Just outside town. Clean hotel and very aware of Covid-19 measures: everyone wearing masks and plenty of cleaning. Staff very easy to deal with. Lovely chatting to Lisa at breakfast. Carlos always very helpful at checkin and also when we had issues with internet. Room was two queen beds - clean and comfortable. Lots of pillows which is always a bonus! Internet was a little intermittent but then we were in the middle of nowhere! Had dinner in room from the adjoining restaurant. Took a little longer to arrive than we were told but found out that they are down a number of staff. A good meal though. Can’t stress enough that hotel felt safe to stay in. Just please be patient with staff. They do the best they can with the resources they have. And it’s hard to find replacement staff easily when you don’t live in a huge city! less

Stayed one night in Valemount and was met with a beautiful area for sitting in the lobby. Good bagged breakfast where you choose your items. Didn't use the pool but it looks beautiful. Very helpful front desk staff. less