Best Western Plus Valemount Inn & Suites

Excellent that there are 3 beds for a family of 5. Great pool with water slide for kids. There are a couple of life jackets. Free beverages in lobby. Also other areas for people to chat or use internet. less

An oasis from the heat and smoke. Lovely room, patio with view of bird sanctuary, jacuzzi in room, new frig and microwave. Comfortable lobby area with Keurig coffee machine for lattes, cappuccinos and espressos. Friendly and efficient staff. Good grocery store in Valemont which we used because most of the restaurants were closed. Would recommend this hotel to anyone who is travelling in the Yellowhead area--Mt. Robson was fantastic! less

We had an excellent stay here this summer. We were greeted by pleasant staff who offered an upgraded room! Our children absolutely loved the swimming pool slide and spent hours on it. The regular rooms are large and well-appointed with a fridge, microwave, and coffee maker, and the beds are very comfortable. One complaint is regarding the pillows. They are massive and tall, and would suit a 300lb+ person, and not the average small person. My neck hurt from using them, and I would advise that Best Western offer a variety of pillows (throw in a flatter one on each bed). This hotel was quite expensive for the Valemount area (summer rates) but it stands out among the other hotel offerings in town. The attached restaurant is also good, and offers $7 options for children. We will be back! less

Excellent - we always stay with them when travelling through to our holidays in British Columbia. Good valve for the money and the staff have always been excellent. Food and service in the restaurant is always top notch even when it gets busy. They are well trained and helpful. less

Was told we could have a cot at booking. Received cot and had difficulty fitting it in room. Told front desk so they moved us to a different room and we're told the cot would fit. This room was the exact same size as first room. When I told the front desk, the clerk said "I don't know what to say". Had to move furniture around and barely squeezed it in. The carpet around the bed was wet from condensation from the air conditioner and room was musty from this. The phones in the room didn't work properly. At booking we were told a free breakfast was included but this was not the case. We arrived at the on site restaurant only to be told they were understaffed and it would be quite the wait for dinner. The first flush of the toilet and realized it was plugged. We asked the front desk for an extra blanket for the cot and they said the porter was out and would bring one when back. We were ready for bed after a 500km drive and had to wait an hour for the blanket. Not sure why front desk couldn't have handed us a blanket. Also another ten dollars to rent the cot. we didn't receive a receipt for the 100$ deposit either. One night stay cost 280$. Very expensive for one of the worst hotels we've stayed in. Would take a lot before I ever recommend this hotel!!! less