Best Western Plus Valemount Inn & Suites

Our family had a great stay here. The beds are super comfy - we all had good sleep. The staff was warm and welcoming. The price was as expected for summertime travel, not outrageous. There seemed to be lots to do in Valemount, walking trails, etc. Overall a great place. less

This hotel is a very pleasant stopover when travelling through the Rockies. The reception area and lounge are lovely and there is a nice 6km trail that you can do around the hotel grounds and surrounding land. The room was pleasant, although the aircon wasn't working which made the room very stuffy and hot. The pool is lots of fun and the kids really enjoyed it. There is no seating area around the pool which is not ideal if you don't want to swim but are there to watch your kids. The staff were very friendly. less

Valemount is a lovely village close to Jasper National Park. We paid $271 to stay one night. The hotel is nice enough, staff friendly but $271 is exorbitant. Next time we will stay elsewhere. The bed was ok, the meal choice in the restaurant not bad although the quality of the coffee in the rooms was tasteless. less

This hotel is much more inviting and comfortable than it looks from the outside. From the outside, it looks like perhaps a Super 8 or something like that, but inside is beautiful, decorated in a rustic luxury theme. We stayed in an upstairs suite with our small dog. How brilliant of the BW to have hardwood/laminate on floors in pet rooms. In our experience, pet room carpets are often the cause of offensive odours, but this room smelled clean and did not carry off odours, likely because of the flooring. Everything was clean, comfortable and attractively decorated. The balcony was a very nice addition despite the mosquitoes. The check-in young lady, Christine Addis, was exceptionally helpful, friendly, and very intuitive to the needs of guests. She is definitely an asset to the BW brand. Room rate was a bit pricey, but the comfort of the accommodation was priceless, and made for an extremely enjoyable stay. less

It is a typical Rocky Mountain Hotel with fake river rock walls and log structure décor. Their rooms were nice and clean and the staff were good but the bathroom in suit 217 was the size I would expect on a cruise ship - not a hotel (anytime I have to step between the toilet and the counter to be able to close the bathroom door it's a bit too tight). The bedsheets were ill fitting so the sleep experience could have been better. The Air conditioner made the room a refrigerator and when the temperature was adjusted the room went to +85. I finally got it to regulate correctly but it was no easy task. There is no continental breakfast for spending over $200 for a night due to there being a restaurant on site - The restaurant was too expensive for the quality and quantity of food served and it is absolutely inexcusable to run out of regular menu items when the hotel is running at 1/3 capacity. Not just 1..... or 2 but 4 menu items? And then have that poor server look like a complete fool having to give the chefs lame excuse for why they were out of the deserts we ordered and no others we were interested in were available after our dinner. Whoever is running that hotel restaurant needs their job re-examined. Although the staff tried hard there was an obvious gap in training for some of them that made what could have been a 5-star experience quickly deteriorate into a 3 star or less. Overall, it's pricing is in the upper range of what you would expect to pay for a hotel of this quality - I personally think they are a bit high for what you actually get. I would have done a 3 1/2 star but they're not a 3 so we give then a 4. less