We were taking our AST1 course and figured it would be convenient as the course was being held there. As we go to pay after our 4 day stay, they told us we would not be getting the stay 3 day get 1 da... more
We were taking our AST1 course and figured it would be convenient as the course was being held there. As we go to pay after our 4 day stay, they told us we would not be getting the stay 3 day get 1 day free deal as we did not specifically ask for it although they advertise it. We had stayed here before and that had never been an issue. Very frustrating when they don’t mention these things. In reality we should have booked another hotel where the rates are about half the price. Won’t be staying here again. less
68TonyB, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
There are a few considerations in what your complaint is suggesting. The 4 for 3 package is not advertised, therefore there is no package to speak of. We have not officially launched anything and will not until March 1st 2020. With that said however, we are honoring the package for those who have taken advantage of this great initiative in the past. The parameters have always included specific check in dates from Sunday- Tuesday to qualify. We have
sweetened the deal by now including check-ins on Saturdays, this will be noted in the up coming launch. Your specific stay saw you and your group check in on a Thursday which is outside of the original and current parameters. I also would like to clarify that you were granted 10% off of the best rate we have which is the sledder rate, and saw the charges for additional guests (not on the original reservation) in the room waived - as compensation. This in total would far exceeded the value of the 4th night. You did in fact receive a better deal than the 4 for 3.
Matt, I truly hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience, and perhaps on one of our great offers. I do fully understand if you choose a lower quality and less expensive option in Valemount, but hope you choose to return to the Best Western Valemount.
If I can provide any assistance, please don't hesitate to contact me directly 250.566.0086
Best Western Plus Valemount Inn & Suites