Best Western Plus Valemount Inn & Suites

1950 Highway 5 S, Valemount, British Columbia, V0E 2Z0, Canada
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Best Western Plus Valemount Inn & Suites

The Rocky Mountains provide a spectacular background at this Valemount hotel, where outdoor enthusiasts feel right at home.

Fishing, snowmobiling or riding on an ATV are all popular options for guests at this Valemount hotel. We are the newe
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Pets not accepted
Check-in & Check out17:00:00 | 11:00:00

Reviews of Best Western Plus Valemount Inn & Suites

Traveller Overview:
4.0 Rating: 819 reviews
Excellent 49%
Very Good 33%
Average 9%
Poor 3%
Terrible 2%
Rating

Sshaw_77, wrote review 20/01/2020

Sledders Beware!!!!

We were taking our AST1 course and figured it would be convenient as the course was being held there. As we go to pay after our 4 day stay, they told us we would not be getting the stay 3 day get 1 da... more

Owner Response
68TonyB, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. There are a few considerations in what your complaint is suggesting. The 4 for 3 package is not advertised, therefore there is no package to speak of. We have not officially launched anything and will not until March 1st 2020. With that said however, we are honoring the package for those who have taken advantage of this great initiative in the past. The parameters have always included specific check in dates from Sunday- Tuesday to qualify. We have sweetened the deal by now including check-ins on Saturdays, this will be noted in the up coming launch. Your specific stay saw you and your group check in on a Thursday which is outside of the original and current parameters. I also would like to clarify that you were granted 10% off of the best rate we have which is the sledder rate, and saw the charges for additional guests (not on the original reservation) in the room waived - as compensation. This in total would far exceeded the value of the 4th night. You did in fact receive a better deal than the 4 for 3. Matt, I truly hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience, and perhaps on one of our great offers. I do fully understand if you choose a lower quality and less expensive option in Valemount, but hope you choose to return to the Best Western Valemount. If I can provide any assistance, please don't hesitate to contact me directly 250.566.0086 Sincerely, Tony Bielec General Manager Best Western Plus Valemount Inn & Suites
Rating

adampotter77, wrote review 14/01/2020

Best western stay

The check in was fast and easy, lounge needs more experience on drink mixing, breakfast was descent except sausages,all in all it was a nice room comfy bed friendly staff , pool and hot are recommende... more

Rating

JoseeG2525, wrote review 08/01/2020

Great little property!

Wonderful stay, great rooms DOG FRIENDLY!! Overall would definitely stay again. Staff were helpful and so kind. Lounge space with the large fire place made this a perfect winter wonderland without the... more

Rating

Mike C, wrote review 02/01/2020

2019 Sled trip

The hotel is a bit more pricey than some of the other local spots, but the pool and hottub area is so worth it. The gated parking for sledders is a nice touch. The morning breakfast is top quality. Ov... more

Rating

Newbietraveller17, wrote review 31/12/2019

The best accommodation in Valemount

I have family in Valemount so I visit frequently and in the past I have stayed in 4 motels/hotels in Valemount and by far Best Western Plus in Valemount offers the best quality of accommodation in eve... more