We had to extend our stay at Lille on the 4 - 5th April due to the rail strike in France. We had to book a family room for the extra one night only; as the hotel we were staying in already did not have availability for the extra night. We found this hotel, which had reasonable reviews.
When we moved from a very lovely hotel to Hotel Up Lille, it looked fine, only our room was on a ground floor level (room 1), with it's window opening onto a tiny courtyard, heavily loaded with vents and aircon. units from all the buildings forming this courtyard. Barely any day light was getting into the room, it was hot, smelly from the locality of the hotel's kitchen, literally next door, and, which for me was the worst thing, terrible smell of drains in the room. We had to ask for some air freshener - it was unbearable. The whole sensation was of moving into a smelly, stuffy cellar.
I was very upset and wanted to approach the reception to ask them to move us. My husband told me that as it was the only room available and it was only for one night - we would be ok.
We spent most of the time out and about, but despite that, due to the room location, lack of ventilation, smelly drains in the wet room, leaking shower head, not being able to open the window all night due to a very noisy air-conditioning units and extractor fans from practically every building that created that tiny courtyard, we all had a terrible night's sleep. And all this discomfort in a tiny family room, where 3 of us could barely move around was at a pricy charge of over EUR 208 per room per night, not even including breakfast!
The only reason I gave this a higher review than terrible was because the staff were pleasant, especially the bar attendant that night who was fantastic! He was so calm and nice and knowledgeable about the food and wine he served. He was ACE! A total asset to this hotel.
Another positive - decent deco, but only one pillow! Please provide extra pillows on your beds! less