Best Western Plus University Park Inn & Suites

This is the third time that I have held a weekend meeting at this hotel. Each time the staff have gone above and beyond in their service. They are pleasant, helpful and always serve with a smile. Not one individual did I encounter had anything but a pleasant smile and attitude from maintenance to housekeeping to front desk. All personnel were great. less

Traveling 50-100 nights a year, I understand that hotel employees/managers have to deal with some very irritating, demanding guests. Housekeepers have a very unappreciated job to begin with but the (manager?) Samantha was cursing (lots of F word, calling them F-n stupid etc.) and threatening(should fire you for you being so F-n dumb and slow) two of the housekeepers for what sounded like they didn’t notice a hair in the shower while cleaning. This is an unacceptable way to treat a human being working hard every day. I tried calling to speak to the manager about this issue and unfortunately was told that she is the general manager. I see other reviews with similar issues about her behavior for at least the past 2-3 YEARS and would really like to know why Best Western corporate has not addressed this behavior. Shame on them. I hope these housekeepers know that as a guest, I appreciate what they do and hope that SOMEBODY DOES SOMETHING about this abuse. less

They appear to have had a facelift at the hotel, which has a more spacious lobby and somewhat lighter carpet since I was last here. I prefer the previous esthetic, to be honest. Breakfast is still a grab-and-go. I had the most bizarre check-in experience. Front desk staff looked at my temporary drivers license issued by the DMV and suggested it could be easily forged. "Where are you from? I'm skeptical," he said. He then demanded an alternative form of identification. Incredible. Basically accusing me to my face of being a criminal. All this at 10:40pm in the evening after a four hour drive when all I wanted to do was get a room. less

hotel was clean but Best Western is price gouging. $1,450 for two nights in state college. I must have been out of my mind to pay that. Never again. They would not even compromise on the rate even when I went online to see see what the room price was on May 8th ($350) compared to March 17th ($650) when I originally booked the room. The owners should be ashamed of themselves. less

We have stayed at this hotel several times and we're always pleased with our stay. The staff is helpful and always pleasant. The rooms are always clean and comfortable. Due to covid, we are unable to have a hot breakfast but we're hoping that will return soon. less