ABUSIVE MANAGER-please do not support this hotels treatment of their employees
Traveling 50-100 nights a year, I understand that hotel employees/managers have to deal with some very irritating, demanding guests. Housekeepers have a very unappreciated job to begin with but the (m... more
Traveling 50-100 nights a year, I understand that hotel employees/managers have to deal with some very irritating, demanding guests. Housekeepers have a very unappreciated job to begin with but the (manager?) Samantha was cursing (lots of F word, calling them F-n stupid etc.) and threatening(should fire you for you being so F-n dumb and slow) two of the housekeepers for what sounded like they didn’t notice a hair in the shower while cleaning. This is an unacceptable way to treat a human being working hard every day.
I tried calling to speak to the manager about this issue and unfortunately was told that she is the general manager. I see other reviews with similar issues about her behavior for at least the past 2-3 YEARS and would really like to know why Best Western corporate has not addressed this behavior. Shame on them. I hope these housekeepers know that as a guest, I appreciate what they do and hope that SOMEBODY DOES SOMETHING about this abuse. less
Vicky Barton, Sales at Best Western Plus University Park Inn & Suites, responded to this review
We were very disturbed by your comments about our Best Western management in State College. I’m sorry to hear of your experience. Every Best Western is independently owned and operated and is not managed by Best Western Corporate. I would be very interested in speaking with you about your experience and the situation you described. We have an open door policy as an ownership group and I’m very surprised to hear about this situation from a guest review and not directly from one of our valued employees and contractors. Please reach out to me by phone or email. If you call the hotel, the front desk can provide you with my direct contact information if I’m not immediately available.
All the very best,
Managing Partner and VP- Hotel Operations