Dirty & disappointing
Room is in need of a deep clean..dust on microwave & fridge (like you can see it thick not just they missed one cleaning), soap rings in tub, closet doors in need of repair that won't close, smoke det... more
Room is in need of a deep clean..dust on microwave & fridge (like you can see it thick not just they missed one cleaning), soap rings in tub, closet doors in need of repair that won't close, smoke detector dangling from ceiling, shower drain slow to where you are standing in ankle deep water. Outside entrance to the hotel is unsecured and doesn't latch or require a key to enter. Halls smell of smoke or pets. Parking lot full of holes.
Breakfast..had to ask for biscuits, forks, syrup, coffee cups. Only cheerios available, cold gravy (if there is any), apple juice cups no other options, no cream for coffee, no honey for tea (we were at breakfast by 8 am not end of service). No pastry or yogurt options.
Pool was closed. No receptionist available for checkout at checkout time to alert to room less
Deann Malfero, Owner at Best Western Plus University Park Inn & Suites, responded to this review
Dear Valued Guest,
Thank you for your review. We are sorry that we failed to meet your expectations and I can assure you we have addressed the HK issues and maintenance . Our staff are wearing many hats, so again we apologize for not being available at the desk when you left. We hope that you will give us the opportunity to leave a more favorable impression and stay with us the next time your travels bring you to our area.