We switched from Hampton in Ames Iowa to Best Western Ames Iowa, the first two times we were happy with our room # 150, The Hotel appeared to take precautions. Last trip to the Best Western we did not... more
We switched from Hampton in Ames Iowa to Best Western Ames Iowa, the first two times we were happy with our room # 150, The Hotel appeared to take precautions. Last trip to the Best Western we did not feel the same way. Our room was filthy, We still wipe down the rooms we stay in with Clorox wipes and when we wiped this room down starting in the main room the desk, tv stand & end tables were not clean, the Clorox wipes were filthy, when we went to the bathroom the toilet was not clean so we wiped down everything in there except the shower. We pulled back the covers on he bed and it was not tight and crisp like hotels in nice hotels usually are. My wife comment was it looks like who ever cleaned this room does not usually clean rooms or this room has not been used for awhile. I reported to there front desk that the room was dirty and showed him the Clorox wipes, the response was I see that and I can get you a different room. We declined as we had just cloroxed the room, had unpacked and I had a meeting to go to in a few minutes.
In the morning we did not use the shower or the bathroom to not feeling safe by doing so and we would be at a different hotel in a different town by evening.
I typically fill out the Hotels questioner via email but it had expired when we got home from traveling. Staying in a Hotel during the pandemic makes us cautious and when we encountered this as we believe non clean room - we did feel it had the " We Care Clean " attention that is promised on your website.
Feeling safe in this time of covid 19 while traveling is important, was this a one time not clean room, probably but that one time not clean room for us mattered. less