20/05/2019 Beth K, Rome, Italy
This hotel is dated and not nice, but the location was right and we only needed one night so we took a chance on it. What a mistake! When we checked into our hotel and went to our room, we found that... more
This hotel is dated and not nice, but the location was right and we only needed one night so we took a chance on it. What a mistake! When we checked into our hotel and went to our room, we found that though the door appeared to close normally, it could be opened from the hallway without even using a key. We returned to the front desk and advised them of the problem, we expected to be moved but "maintentance" was already at the desk, said they knew what was wrong and would go fix it immediately. We advised them our things were in the room but they told us it was fine because they would repair the door. We went to dinner. When we returned the door was not repaired and just by turning the handle we could walk into the room. So our belongings were in that room for hours, unsecured. At this point we were moved. In our new room, the t.v didn't work. I called the front desk and was told to "crawl behind the furniture to flip a power strip breaker that had blown" This sound easy but we couldn't access the power cord and the furniture was too heavy. Nor does it really seem appropriate for the solution to be for us to crawl around furniture.
In the morning we walked by the first room and could still open the door without using a key.
I was offered 5000 Best Western points for my concerns, a ridiculous amount of compensation. Do not risk your safety and your belongings by staying in this hotel! less
vtilo00, Manager at Best Western Plus University Inn & Conference Center, responded to this review
Dear Beth K.,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 864-986-6200 ext.502.
Best Western Plus University Inn
1310 Tiger Blvd.