Very nice rooms
21/10/2018 EricF27614, Raleigh, North Carolina
Well renovated rooms up to the standards of a higher end hotel chain. Very clean, good wi-fi, and room amenities. However, I believe the hotel would be better served by offering a complimentary break... more
Well renovated rooms up to the standards of a higher end hotel chain. Very clean, good wi-fi, and room amenities. However, I believe the hotel would be better served by offering a complimentary breakfast in the morning that even cheaper hotels with the same target market offer. The hotel has a very large atrium where a pool used to be which looks strange especially since many rooms have balconies open to it. It is sparsely decorated and it crying out for an interior designer or imagination (movie screen?). But I am not basing my review on that. Customer service at the lobby could be better; didn't seem to have a professional receptionist at the check-in counter (reminded me of a lower class hotel). less
Vesi T, Front Office Manager at Best Western Plus University Inn & Conference Center, responded to this review
To whom it may concern,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 864-986-6200.
L. Vevesi Tilo
Front Office Manager
Best Western Plus University Inn
1310 Tiger Blvd.