More attention to cleanliness
11/04/2019 Meander43413075948, Mason, Ohio
First room we were given looked like if previous guest had asked for a late checkout and nobody went to re-clean the room, pillows out of place, trash on trash cans and magazines left behind. Second r... more
First room we were given looked like if previous guest had asked for a late checkout and nobody went to re-clean the room, pillows out of place, trash on trash cans and magazines left behind. Second room had a sticky floor on bathroom and some hairs left. WE reported it next morning and did not see much of a difference. A tray of raspberries dissapeared from the refrigerator. Not a big deal but, annoyed because was our early snack. Great location and I believe we had bad luck, BW is normally ok, this experience was not. Breakfast is limited and lacks servers attention, you need to ask fro fruit or bacon which is not normally part of the buffet. WIFI works very well and is free. less
vtilo00, Manager at Best Western Plus University Inn & Conference Center, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 864-986-6200 ext.502.
Best Western Plus University Inn