Do not stay at the Best Western Plus University Inn & Conference Center in Clemson SC! I was a victim of attempted identity theft at this hotel, and I feel that the Front Office Manager, Charnette, may have been involved. I waited to post this review, hoping for a better ending. But, unfortunately, the issue was not resolved to my satisfaction.
I have stayed at this hotel twice. The first time was uneventful. The second time, after not having heat in my room, ended with a call being made to my hotel room from someone claiming to be from hotel management. This man was very polite and professional, and was trying to get banking information from me to issue a credit for our troubles with the heat.
Let me explain. I made several attempts to call the front desk about the heat. Since there was no answer, I went down to the lobby, to find the front desk manager smoking outside. I explained the problem with the heat. She got me blankets and offered to take a look at the unit in my room. After determining that the unit was broken, she said she’d put in a work order. Hotel Customer Service says that at that point I was offered another room. I don’t recall the offer, but that’s neither here nor there. It wasn’t that cold and the extra blankets were fine.
Shortly after she left, as she should, she put through a call from “upper management” to my room. I thought, WOW, what wonderful service! After trusting the person who represented himself as being from the hotel, I shared personal information (shame on me). I was able to rectify this with my bank, and in the end, no financial harm was done. I did file a police report.
I reached out to Best Western Customer Care service asking compensation for not having heat, and the personal breach. More importantly, I wanted the hotel to know that either hotel management is in on an opportunity to scam people, or the room is bugged. Since there were no other guests around when I was talking with the manager, I am having trouble coming up with a different reason as to how this could have happened. Customer Care reached out to the Clemson hotel, but told me that there was nothing they could do. My concern lies not in reimbursement. Since it was off season the room was only $100. I am more concerned with the indifference from Customer Care headquarters and the local hotel. No one seemed to be concerned with how this happened.
There are plenty of other hotels in the area in the same price range. There is no reason to stay at the Best Western and risk identity theft. less