Management, or lack thereof
Terrible. We are a nonprofit and booked 2 rooms for one night here but needed to move the reservation to another location within 30 minutes of making our reservation at this location. We contacted hot... more
Terrible. We are a nonprofit and booked 2 rooms for one night here but needed to move the reservation to another location within 30 minutes of making our reservation at this location. We contacted hotel to see about making this change, WEEKS before the reservation, and was told no, they wouldn't move reservation or refund us, even partially. It's not like they were out any money. They still could have booked those rooms, but instead of agreeing to modify or cancel reservation they refused, let it stay booked knowing no one would be checking in and refusing to return our phone calls after many attempts to speak with anyone in charge.
I can't tell you if the hotel is nice or not but if the attitude of owners and lack of management is any precursor, I can't imagine a good night's stay. less
Harry G, Manager at Best Western Plus University Inn, responded to this review
We did cancel your reservation free of cost and called Expedia to relocate you even though it was guaranteed reservation.Expedia have created case number for our request if you need we can provide you.Our front desk called you multiple times at the number you have provided in you reservation but it always went into voicemail,we left massages about free cancellation.You booked wrong property and we cancelled your booking free of cost.Its not fair to us After all the help ,you gave us negative feedback.