Better than Expected.
We checked in for a meeting for a fraternal organization the next morning. We booked on hotels.com weeks earlier, but then had a fraudulent charge on our card and had to get a new account number. I called hotels.com, and they said only the hotel could access card information once booked, so I called the hotel. They assured me it wouldn't be a problem. When we arrived at 9pm, and there was a little issue trying to get the old card removed, but the girl at the desk called her manager and they figured out what to do promptly. Apparently, this situation is rare, but it was quickly taken care of. The room was very clean. My only complaint about the room is that the toilet was super low. I come prepared with my own toilet seat riser, but it was still lower than the toilet at our house with the seat riser on it. Best Westerns always have these super-low toilets, so I think they must be designed like that on purpose for some reason. But I mention it here because this one was lower than others. There was a guest bathroom / family bathroom just down the hall, and that toilet was high, but the right side was right up against a wall so you had to sit underneath the toilet paper holder, which was really awful and difficult to get up from once I sat down. The water pressure was good, and the bedding was comfortable. Coincidentally, as a contrast to the height of the toilet, the bed was at waist-level, and I'm six feet tall. Neither me nor my husband were able to get into bed easily, and we are used to a high bed at home. Breakfast was standard fare for a BW - good waffles, good juice, lots of options. One thing to note is that the eggs had ham cooked into them, so if you don't eat pork (we don't), your options for hot foods are limited to waffles. Overall, a great experience. less