Poor staff and management.
at check in, manager on his cell phone the whole time, and a very dressed down person at the check in said they needed a card to charge. I said I want to pay in cash on my last day for the bill. The... more
at check in, manager on his cell phone the whole time, and a very dressed down person at the check in said they needed a card to charge. I said I want to pay in cash on my last day for the bill. They still needed a card to place a hold on. I gave them my card, and they placed a hold on it. Im thinking like a gas station places a 1.00 hold, to verify the card is good. The next day my bank calls and said im overdrawn by 240 dollars, because best western's hold wasn't a dollar... it was for the full amount. 305.00. While at work, I tried to call the place im staying at over 20 times from 4:00-5:30 and it just rang and rang. I finally called corporate office, explained what happened, and they put my hold trying to get a hold of same place i was staying, they couldn't get anyone to answer either, so they gave me a ticket number, and said the issue should be resolved in 7 days! When I returned for my 2nd night, another VERY dressed down person at check in counter, I asked about the hold, she argued with me about only 100.00 was held, and that I have another balance at check out. She did not know what I was even talking about. I showed her on my cellphone my banking statement of the overdrawn account made by best western. She argued that that isn't true. I just left her, because she was NOT going to do ANYTHING about it. Hair up in do-rag, holy t shirt with stains on it and sweat shorts... VERY unprofessional. The staff at check in counter all 3 days looked like the just came home from working a 12 hour shift at a tree nursery or something. The staff cleaning the rooms at least had on the same shirts. However they all were in line before me at breakfast and left me with i triangle egg and 2 pieces of sausage links left. less