Best Western Olean, NY Great place, clean, friendly, great value
17/08/2018 MarkM12018, Kingston, Pennsylvania
This location is:ConvenientCleanModernComfortableAffordableThe staff is absolutely fantastic! They initiate conversations with their guests, always smile and go above and beyond to make your stay fe... more
This location is:ConvenientCleanModernComfortableAffordableThe staff is absolutely fantastic! They initiate conversations with their guests, always smile and go above and beyond to make your stay feel like home. Someone is always available to answer questions or take care of any issues that might arise!Jessica is friendly to all guests and makes sure she greets everyone as they walk by. All the guests she speaks to she does on a personal level and knows many of the regular corporate guests on a first name basis!Conner is definitely into his role! He has shared with me several things about the hotel business I would have never thought about. He impresses me with his knowledge of the local competition of other hotels and makes checking in something to look forward to! Tom, and his bow ties, add a flare to the experience of staying there. He makes making reservations easy, accommodates regular guests like me, and makes the one-time or infrequent guests want to return.Rhonda is a hard worker and never seems to stop. I feel guilty taking time for small chit chat because I might be keeping her from completing her next task. However she always takes the time to smile and engage in friendly conversation!I have stayed there twice a week for about the past six months. I keep coming back because the place is clean, modern and the staff make you feel at home.Choose this location to stay and you won't be disappointed! less
Thomas P, General Manager at Best Western Plus University Inn, responded to this review
Thank you very much for taking the time to rate and review our hotel !! We greatly appreciate the fact you took the time to pride some of our team members for their out of the box personalities and pride in their work. We are very happy to hear you thoroughly enjoy your stay with us as we enjoy seeing you each week. We look forward to your next arrival and can't wait to WOW you time after time.