02/07/2019 scornelius2018, Grove City, Pennsylvania
This hotel was very clean and comfortable, The girl who checked us in was fantastic.our room was spacious and spotless. upon check in they only had two rooms available. the girl asked if we would min... more
This hotel was very clean and comfortable, The girl who checked us in was fantastic.our room was spacious and spotless. upon check in they only had two rooms available. the girl asked if we would mind by the elevator, and we took that room. The elevator was not a problem, but the guest in the lobby having a party till one am was a problem. We honestly do not feel that it is up to us to complain about guest doing wrong when that should be front desk. It is not like they couldn't be heard. less
Seaside53208061758, General Manager at Best Western Plus University Inn, responded to this review
Thank you for taking the time to rate and review your stay at Best Western Plus University Inn Olean, NY. We are so glad that you noticed the hard work that we put in to provide you with the cleanest room possible. We hope that you will choose Best Western for all of your lodging needs and welcome you to stay with us during your next trip to Olean, NY.
I would like to apologize for the noise disturbance during your stay and assure you that your concerns will be used as a learning tool to provide a better experience in the future.