Above and beyond!
27/02/2019 MeaganR739, Buckley, Washington
My sister and I had to make a surprise trip to Moscow when my father ended up in the hospital. Being unsure of the situation, I had booked two nights, but we soon realized we would need to extend our ... more
My sister and I had to make a surprise trip to Moscow when my father ended up in the hospital. Being unsure of the situation, I had booked two nights, but we soon realized we would need to extend our stay. The young lady was happy to accommodate us, but shortly after returning to our room, a very apologetic manager knocked on our door and explained that our room was in a block that had been reserved for an event. They needed to move us to another room. We were just happy to still have a room, but University Inn and the manager went above and beyond. They handed us a gift bag with water, candy, two gift certificates for dinner at their restaurant and two certificates for a free drink. That's not all though. He also told us to leave our suitcases on the bed and they would take care of moving them. My sister accidentally left her cell charger plugged in and they moved it and plugged it back in, in the new room!
In addition, several staff made a point of asking how our father was doing every time we ran into them, including the cook who we ran into at the (awesome) breakfast.
We will always stay here when we visit, and I would highly recommend them to everyone I know!! less
Jacky V, Manager at Best Western Plus University Inn, responded to this review
We pride ourselves with providing only but the best in customer service and are happy that your stay wasn't short of this excellent service. Thank you for being our guest and taking the time to write such a sincere review of your experience with us!
Jacky Vazquez, Rooms Division Manager