Wasn't worth the extra money
29/03/2018 lolonlexi, Boise, Idaho
Check in was smooth, polite. Room was good, but the hotel is outdated. The pool isn't as nice as the pics. A little disappointed. The main reason for booking was location and that was good. Free brea... more
Check in was smooth, polite. Room was good, but the hotel is outdated. The pool isn't as nice as the pics. A little disappointed. The main reason for booking was location and that was good. Free breakfast was good but didn't like standing in line with all the snobby people staring at me at 6am cuz I'm not all done up. That was unexpected. It was my first time in this town and people were snobby and rude. Not expecting that. My biggist issue is that I was there for the Uidaho Bound at the university and I asked for a late check out if possible several times. Apparently they don't communicate cuz I had someone knocking on my door asking when I'm leaving. It was very rude since the front desk said it was ok. That was frustrating since I had to change plans since they apparently didn't want me to stay late. And the pillows sucked. I had a hard time sleeping on them. The noise wasn't bad though. less
BWPUI, Manager at Best Western Plus University Inn, responded to this review
We apologize that your stay with us didn't exceed your expectations.I appreciate you letting us know what expectations weren't exceeded so that we may improve the services we provide. We hope to see you again soon and if you have the chance, feel free to contact me so we can remedy your stay with us.
Rooms Division Manager