Great hotel, perfect location. The hotel was recently renovated, and everything was crisp and clean. The poolside was spotless, with fresh supply of towels daily. It was peaceful out there, a great pl... more
Great hotel, perfect location. The hotel was recently renovated, and everything was crisp and clean. The poolside was spotless, with fresh supply of towels daily. It was peaceful out there, a great place to relax.
The lobby and breakfast area were spotless. The staff were extremely helpful and kind. We appreciated their attention to detail and how they always greeted us with a smile.
The location was fantastic. We didn't get a shuttle to Universal, it was nice to walk to the park every day. Yes, we had to cross the crosswalk several times, but this is expected in a large city and not under control of the hotel. There were many great places to eat nearby, and we felt safe walking in the daytime/evening. I don't recommend walking in any city at night. There is an IRide Trolley nearby that was a fun way to explore Universal Blvd and International Drive ($12/week pass/person), without renting a car.
Our 2nd floor room was spotless, and the bed was very comfortable. We did not hear any activity from the rooms nearby, even though the hotel was fully booked. It had an ambiance of being a family-friendly place, where most of the clientele were families enjoying the parks. Staff made the bed every day, and their attention to detail was really noticed in the bathroom. It was always stocked with clean towels, soaps, and counters were wiped clean daily. We had plenty of hot water every day.
The laundry room on the 2nd floor was ideal. It was so convenient to be able to do laundry in the new and efficient machines for only $2 per load. This room was immaculate as well. less
BWPLUSUniversal, Front Office Manager at Best Western Plus Universal Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 407-226-9119.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Best Western Plus Universal Inn