Best Western Plus Universal Inn

This Hotel was very concerned about the Covid19 and appeared to be taking proper precautions for this. We ate breakfast in the eating area and everything was clean and orderly. Tables were being cleaned immediately as people finished their meals. Food was wrapped up individually if you wanted to take it out of the eating area. Our room was very clean as well. less

Room was clean, check in and out was easy. Breakfast had a lot to be desired, eggs had no flavor, and consistency was that of powdered eggs. Coffee was horrible. Close to Universal Studios, you could walk there, Uber it for about $8.00. Hotel has free transportation, but very limited times. Close to restaurants. less

Great hotel, perfect location. The hotel was recently renovated, and everything was crisp and clean. The poolside was spotless, with fresh supply of towels daily. It was peaceful out there, a great place to relax. The lobby and breakfast area were spotless. The staff were extremely helpful and kind. We appreciated their attention to detail and how they always greeted us with a smile. The location was fantastic. We didn't get a shuttle to Universal, it was nice to walk to the park every day. Yes, we had to cross the crosswalk several times, but this is expected in a large city and not under control of the hotel. There were many great places to eat nearby, and we felt safe walking in the daytime/evening. I don't recommend walking in any city at night. There is an IRide Trolley nearby that was a fun way to explore Universal Blvd and International Drive ($12/week pass/person), without renting a car. Our 2nd floor room was spotless, and the bed was very comfortable. We did not hear any activity from the rooms nearby, even though the hotel was fully booked. It had an ambiance of being a family-friendly place, where most of the clientele were families enjoying the parks. Staff made the bed every day, and their attention to detail was really noticed in the bathroom. It was always stocked with clean towels, soaps, and counters were wiped clean daily. We had plenty of hot water every day. The laundry room on the 2nd floor was ideal. It was so convenient to be able to do laundry in the new and efficient machines for only $2 per load. This room was immaculate as well. less

What can I say? Theme park based hotel located in Orlando. Geared towards families. Rooms were spacious, clean and furniture was pretty much like all other hotels in Orlando. Breakfast was better then the fare of other hotels I have stayed at in Orland but not really exciting. The coffee tasted instant, but families were more excited about the free shuttle rides to the parks then what's for breakfast. less

Great hotel! The staff was amazing and extremely helpful, especially Martin! His efforts to help us were beyond expectations, and made our stay much more enjoyable and memorable! The hotel location is ideal for visiting Universal Studios. The rooms were spacious, nice and very clean and the breakfast was really good. I will stay here during my next visit to Orlando! less