Bugs in room, breakfast burnt - not how I wanted to spend my anniversary
11/06/2018 Tracy W, Greeneville, Tennessee
We were here to go to Universal for our 20th wedding anniversary. Beds were fairly comfortable. We were right by the elevator and it was extremely noisy. We made advanced reservations so I'm not sure ... more
We were here to go to Universal for our 20th wedding anniversary. Beds were fairly comfortable. We were right by the elevator and it was extremely noisy. We made advanced reservations so I'm not sure why we were placed near the elevator, usually those are for walk-ins. We found bugs all over the tops of furniture. I had to throw away several things due to contamination before we saw them. Told the people at the front desk and they acknowledged that they had a problem and offered no apologies or to compensate for contaminated items. They burnt the french toast and the variety of other items was severely lacking. Very disappointed. less
samjayswal, FD at Best Western Plus Universal Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Please contact us so we can provide a direct compensation on this matter, give us a call to 407 226 9119 we are here 24/7.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.