Best Western Plus Universal Inn

I stayed at the best western by universal for a few days with my family, it’s close enough to walk to the park, the rooms were clean and well maintained, they had a to go bag for breakfast due to Corona virus but we were told they will bring the normal breakfast soon, the personal was super nice during our stay except for the last night, On Sunday we hear someone yelling and arguing we thought it was another guest having an argument with someone else, so we were going to call the front office but to our surprise it was one the of employees yelling and saying profanities to another coworker, I can not tell where she was from but omg she had the dirtiest mouth and she did not stop the whole morning, I felt bad for the other employee she did not say a word back to her, I really hope this does not go unnoticed because it’s abuse and it does not look good on the hotel to have an employee just cursing in the hallway, we were planning on staying another day but we were woken up by all the screaming and cursing out and our kids heard all of it so we just decided to leave that day, I hope this message gets to management and something gets done about this horrible situation. less

1. Front desk was pleasant 2. Hotel was clean 3. No hair dryer 4. Room was NOT across the street from Universal Studios as stated, it was about a mile up the road 5. room smelled like pot 6. The bagged breakfast was not kid friendly (adult either) (some nasty muffin and an apple sauce) - McDonalds is about three blocks up the road 7. next door to Golden Coral, a steak house and Walgreens 8. We did not get the wake up call we asked for, so glad we set phone alarm less

Inside the room there's a average-sized microwave, a larger mini-fridge, one cup coffee maker and a large flat-screen TV. Next to the bed is a clock radio and a large phone. There's two outlet plugs on the lamp. In the bathroom there's a large shower and small tub combo. There's a extra large mirror over a large counter top sink. It's a large room with two comfortable beds with lots of pillows. Due to covid-19, breakfast is in take-out bags. No hot food. But coffee is available 24hrs. less

The hotel is really close to Universal Studios so we thought perfect location. I did see the reviews but thought maybe not everyone will have the same experience. We booked 2 rooms for 3 nights. One room AC was not cooling enough or stayed on we had to have it on fan mode. The second room while my 11 yr old nephew was in the shower, the shower head fell on him. We called about it, they were telling me they were completely booked and could not move us to another room. I was not asking to change rooms I was calling them about the shower head. We left to Universal and came back to no shower head. I called again about it and again they mention that they could not move us. I only wanted them to fix it so we could take showers! They came to fix it the last night there but they basically just put another shower head that didn't go there and put tape on it. Glad we left next day! Breakfast was just a grab and go bag, there's no shuttle bus to take you to Universal. You have to request housekeeping in advance. I am glad I took my Clorox wipes and Febreze. less

Dirty! Disgusting! Falling apart! We stayed here for 2 nights and left as soon as we got up the last day. Not even kidding. We woke up at 7:30 and were out of there by 8am. We would have left sooner, but the room was non refundable. -No one, not even the staff were wearing masks. Not one person. -They told us that breakfast started at 8am, at 9am all they had was OJ and coffee -The carpets were “damp” -There was mold in the shower -The top of the window was falling down -The mattress was dirty -Asked them to clean the room because our son has asthma and they said they clean the rooms every 4 days -Room was dusty and not cleaned prior to us checking in -We we’re going to Volcano Bay and we asked them if we could bring towels from the hotel, they said for $25 per towel. What?!?! I will never stay here again. Ever! less