Best Western Plus Universal Inn

5618 Vineland Road, Orlando, Florida, 32819-7827, United States
based on 1485 reviews Trip Advisor Logo
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Best Western Plus Universal Inn

Welcome to the Best Western Plus Universal Inn! The Best Western Plus Universal Inn in Orlando is directly across from Universal Studios, Harry Potter & the Island of Adventure, so guests can walk to their destination. Hotels near Universal Studios O show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Universal Inn

Traveller Overview:
4.0 Rating: 1485 reviews
Excellent 37%
Very Good 41%
Average 15%
Poor 2%
Terrible 3%
Rating

LoveLeeRetiree, wrote review 21/02/2020

Awesome staff!

Great hotel! The staff was amazing and extremely helpful, especially Martin! His efforts to help us were beyond expectations, and made our stay much more enjoyable and memorable! The hotel location is... more

Owner Response
BWPLUSUniversal, Front Office Manager at Best Western Plus Universal Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 407-226-9119. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sam Jayswal General Manager Best Western Plus Universal Inn
Rating

Sarajaimessm, wrote review 17/02/2020

Amazing stay

Amazing stay, clean and comfortable rooms, very close to the parks and shops. Amazing breakfast, Esther's attention is the best. Very grateful to Julia's attention for answering all our questions, ver... more

Owner Response
BWPLUSUniversal, Front Office Manager at Best Western Plus Universal Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 407-226-9119. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sam Jayswal General Manager Best Western Plus Universal Inn
Rating

k_brak699, wrote review 14/02/2020

BEDBUG NIGHTMARE

I was bit by BEDBUG all over my body. I realized after I checked out, I had to go doctor and used too many medications. This hotel needs proper bug cleaning. NEVER EVER AGAIN. I will also upload the p... more

Owner Response
BWPLUSUniversal, Front Office Manager at Best Western Plus Universal Inn, responded to this review
Dear guest, We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts
Rating

lizzy55, wrote review 12/02/2020

clean but dated

No real complaints. Room was clean, breakfast was good, staff was friendly and helpful, wifi worked fine. But the hotel needs an update. Hallways are little dark, room decor is a bit dated and ther... more

Owner Response
BWPLUSUniversal, Front Office Manager at Best Western Plus Universal Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 407-226-9119. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sam Jayswal General Manager Best Western Plus Universal Inn
Rating

Sara Z, wrote review 29/01/2020

Once we found it...it was great!

This hotel is tucked back behind another, making it hard to find. Once we saw it, we were able to check in and relax! Super close to Universal Florida and outlet malls. Room had pull out sofa bed and ... more

Owner Response
BWPLUSUniversal, Front Office Manager at Best Western Plus Universal Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 407-226-9119. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sam Jayswal General Manager Best Western Plus Universal Inn