Close to Universal but the service is bad
08/01/2017 Laingo R,
I checked out yesterday with my family. The hotel is modest, which is normal for the price we paid. First day in today, they DIDN'T CLEAN OUR ROOM! We left at 11am for the day and we came back at 8pm,... more
I checked out yesterday with my family. The hotel is modest, which is normal for the price we paid. First day in today, they DIDN'T CLEAN OUR ROOM! We left at 11am for the day and we came back at 8pm, sounds like that was not enough time to clean our room. They didn't even have a decent excuse for us. The front desk told us, it was because the keep quiet sign was on the door when the room service passed by at 10am. But we took it off when we left. All in all, they didn't have any excuses. We are used to leaving our room late in the morning and it is the first time this happened to us. So people, be aware that in this hotel you have tell the staff when to do their job! Make me sick thinking that I paid for zero service! Btw, the front desk is also rude. less
samjayswal, Manager at BEST WESTERN PLUS Universal Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 407-226-9119.