Best Western Plus Universal Inn

When we arrived they couldn't find the information pricing that is already paid prior to arriving and once checked in I was informed by the staff at the front desk that if is like to have the room cleaned is have to request it. You have to get your own towels etc by request. The chair in the room has disgusting stains on it. It D not at all what I existed while planning the trip for my husband's birthday. It was a Huge disappointment!!! Don't even try the wifi either. Good luck with that. less

This hotel is a great place and very clean. The staff is friendly and the location is nearby walking distance to restaurants. The hotel has a large breakfast area, but due to the pandemic it could not be utilized. Staff is multilingual. The room was clean and well kept. less

We went for a short vacation, to get away from everything. Had a very enjoyable time with shopping and just getting in pool. Very relaxing time, wasn’t ready to come home. Everything and everyone went above expectations to make our stay memorable. Ready to go back. less

Very nice hotel that's not hard on your wallet if you use AAA discount compared to other hotels in the area. I stayed 8 nights with my husband and daughter while we did some fun things in the Orlando area, as well as visit the beach. 4/5 rating is due to the fact the hotel serves the same sausage and eggs for breakfast everyday. If they switched it up by the day, and offered bacon or biscuits and gravy in place of overcooked sausage links at least every other day I would've rated 5/5. Outside of the breakfast I can't say anything bad about the hotel. Oh I almost forgot, but if you want housekeeping to clean your room you have to call the front desk in the morning to let them know. less

Don't expect this hotel to wow your socks off, but that doesn't mean its a bad hotel. Its affordable, and super close to Universal. Staff was friendly, everything was clean/working. I've stayed in a lot of hotels for work in the past, and I can say that this was exactly as I expected for the price. Nothing was grand or amazing, basic beds, basic TV, chairs, lobby décor, etc, but I wasn't expecting that either. I feel like I got my moneys worth. Jay, the manager, was super friendly and interactive on checkin, can honestly say I've never had an employee in my life that legitimately made me feel welcomed and happy to be there. less