Attending a church-planters conference
03/06/2017 RevCB, Park Ridge, Illinois, United States
We've stayed at the Best Western Plus Universal Inn twice now when in Orlando to attend a church-planters conference at nearby First Baptist Church. The property is fine. Breakfast is the usual hotel ... more
We've stayed at the Best Western Plus Universal Inn twice now when in Orlando to attend a church-planters conference at nearby First Baptist Church. The property is fine. Breakfast is the usual hotel fare. There's a Starbucks within easy walking distance and a pool for cooling off at the end of the day. My low rating is because I left three items of clothing behind, having neglected to check the closet as we were packing and leaving. When I realized this, two days later, I didn't worry. I'd done this once before and, when I called, that hotel had simply shipped my left-behind clothes to me. Not so here. The person who took my call said she'd check with housekeeping and lost-and-found. She called back to say, "No, we didn't find them." That means either the housekeeper (whom I tipped all three days) didn't check the closet and a subsequent guest took my clothes or the housekeeper took them. I snail-mailed a letter to the manager to apprise him or her of what had happened and didn't receive a response. Had I received a response to my letter, I wouldn't be writing this review. I know that no one can prevent every bad occurrence at a business this size. But a response and perhaps an apology would have been nice. You probably won't have this experience -- you're probably more careful than I. But I wanted to note this somewhere. less