I initially chose this location because of the glowing reviews on Google, but I wished that I had chosen to look on TripAdvisor as well, because my experience was closer to what you see here. The hote... more
I initially chose this location because of the glowing reviews on Google, but I wished that I had chosen to look on TripAdvisor as well, because my experience was closer to what you see here. The hotel is dated, and has new mixed with old/disrepair. The grab'n'go breakfast is actually served to you by a real person behind a wall of chairs and tables. It's not warm, even if it should be. The most problematic was the staff coming into my room when I had a problem even though I asked them not to. The problem was that my sheets were stained/dirty from an animal (see photo) and the replacement "sheets" were just a cover and a pad for a queen- our room had a king. I wouldn't stay here again unless they made some significant changes. It's location to the highway is it's only plus!
I was asked to delete my original review, however, I've chosen to simply edit it. After writing my initial review/filling out the survey, I waited to hear back from the hotel. After a few days I hadn't received any response (not typical of BW, I've had responses ranging from same day to a few days later) so I contacted Best Western corporate. They contacted the manager of the hotel regarding my review/survey and he called my phone. I was disappointed that I had to take the extra step after the survey to get a response, but I guess that's the risk you take when you choose the course I did. Nevertheless, we were able to come to a resolution regarding the problems we encountered during our stay - don't expect money back, just fyi. less