I do not usually write reviews but the service was so bad I had to share.
This is a nice enough property but the service was lacking in a big way! I believe this desk clerk was the most miserable person I have encountered in a while. I did get her name Makelia. When I stopp... more
This is a nice enough property but the service was lacking in a big way! I believe this desk clerk was the most miserable person I have encountered in a while. I did get her name Makelia. When I stopped by the desk she would scowl and act as if I had disturbed her. Also she did not pay attention when a person was at the desk. When I came to check in another person was waiting to check in. We could hear people in the back talking and having a fine time but they sure was not concerned with customers. The other person waiting called out anyone home and she came to the front and said checking in? He said yes and I brought luggage trying to make light of the situation. She just stared a moment and said id please. I was surprised and disappointed with the lack of hospitality at this hotel. less
Amanda Beavers, General Manager at Best Western Plus Tuscumbia/Muscle Shoals Hotel & Suites, responded to this review
Thank you for taking the time to let us know how your stay went. I'm so sorry your stay was anything other than great. I will look into this and see what happened and discuss better ways to handle situations. I hope you will choose to stay with us again that way we may exceed your expectations. Thank you.