Best Western Plus Tuscumbia/Muscle Shoals Hotel & Suites

Couldn't have been more satisfied, from the time we checked-in to the time we checked-out, we were pleased with all the staff we encountered, our room and ammenitites. Rather than closing down the exercise room, the pool and the breakfast area like other hotels, they have managed to find a way to keep them open and allow their guests the option of still using them. less

This is a nice enough property but the service was lacking in a big way! I believe this desk clerk was the most miserable person I have encountered in a while. I did get her name Makelia. When I stopped by the desk she would scowl and act as if I had disturbed her. Also she did not pay attention when a person was at the desk. When I came to check in another person was waiting to check in. We could hear people in the back talking and having a fine time but they sure was not concerned with customers. The other person waiting called out anyone home and she came to the front and said checking in? He said yes and I brought luggage trying to make light of the situation. She just stared a moment and said id please. I was surprised and disappointed with the lack of hospitality at this hotel. less

We booked the conference room for a group of attorneys, court reporter, and videographer for the day. I spoke with Amanda prior to booking who was very helpful regarding the accommodations of the conference room and assured me it would meet our needs. Upon arrival there was fresh coffee and bottled water for our meeting and all at a very affordable price. We were very pleased with the conference room and the staff and will book again in the future. less

After a long day of driving, we decided to get a hotel instead of going all the way home. Shea at the front desk was SO friendly and helpful. We appreciated the warm welcome and food recommendations she gave us. less

We had a wonderful stay, we was welcome in by shea baker. She is such a friendly front worker. She made our stay so easy during the night. But i did also run into something that made me very fustrated. On 8/8. Around 10am I contacted the front desk due to me not have any towels and asked if i could please have some more. The response i got was " can you not wait until housekeeping got here." So i went downstairs 30 minutes later, and she said in a rude remark " i have already contacted houskeeping" My husband went down to ask a question about the pool and the same short lady with blonde hair response was "yup".. Is that a response you greet your guest? Last time i checked i was the visitor. less