Take your own pillows! Lysol spray is a good bet too.
This is a lovely hotel and the staff is fair. My family stayed for the weekend and had a nice stay, I just hope we stay well. Our housekeeper (Casy) was very helpful but I was shocked to learn that th... more
This is a lovely hotel and the staff is fair. My family stayed for the weekend and had a nice stay, I just hope we stay well. Our housekeeper (Casy) was very helpful but I was shocked to learn that they do not wash or sanitize the pillows! In conversation about the changes the hotel has made due to Covid the bedding came up. She said they change all pillow cases, I know she had to see the shock on my face. I would have thought that ALL BEDDING was laundered with all Covid cases we are seeing. BEWARE bring your on pillows and lysol is a very good idea. Other than this shocking piece of news we had a pleasant stay. I just hope we stay well. less
BWPlusTuscumbia, Front Office Manager at Best Western Plus Tuscumbia/Muscle Shoals Hotel & Suites, responded to this review
Karen, thank you so much for your review. I'm sorry if we didn't communicate properly but, we do sanitize all of our bedding properly including the pillows. I'm sorry for the confusion, that was a mistake on our part. We are taking extra precautions in sanitizing to make sure our hotel is safe for our guests. Making sure our guests are guests are 100% safe and satisfied is our main priority. I hope you will choose to stay with us again that way we can exceed your expectations. If you have any questions please let us know, 256-386-9889. Thank you.