Best Western Plus Tuscumbia/Muscle Shoals Hotel & Suites

I was in the area for business / pleasure since my parents live in the area. My TA booked my room at the Best Western Plus Tuscumbia. When I got there Samantha (I think) was super friendly and helpful. Samantha is the managers daughter in law and was new just learning and had to ask for help when checking me in. But she was eager to please. I did not go up to my room until later that night. I was surprised to see trash in the trash can and on the night stand. It did not inspire trust in the cleaning staff with Covid 19 raging through the country as it is now. I had dinner with my parents and decided it was much safer to stay with them. The hotel is a pretty hotel, it is ashamed the cleaning left so much to be desired. I am hyper aware of Covid -19 because I do travel regularly. So I just do not take chances! less

Couldn't have been more satisfied, from the time we checked-in to the time we checked-out, we were pleased with all the staff we encountered, our room and ammenitites. Rather than closing down the exercise room, the pool and the breakfast area like other hotels, they have managed to find a way to keep them open and allow their guests the option of still using them. less

This is a nice enough property but the service was lacking in a big way! I believe this desk clerk was the most miserable person I have encountered in a while. I did get her name Makelia. When I stopped by the desk she would scowl and act as if I had disturbed her. Also she did not pay attention when a person was at the desk. When I came to check in another person was waiting to check in. We could hear people in the back talking and having a fine time but they sure was not concerned with customers. The other person waiting called out anyone home and she came to the front and said checking in? He said yes and I brought luggage trying to make light of the situation. She just stared a moment and said id please. I was surprised and disappointed with the lack of hospitality at this hotel. less

We booked the conference room for a group of attorneys, court reporter, and videographer for the day. I spoke with Amanda prior to booking who was very helpful regarding the accommodations of the conference room and assured me it would meet our needs. Upon arrival there was fresh coffee and bottled water for our meeting and all at a very affordable price. We were very pleased with the conference room and the staff and will book again in the future. less

After a long day of driving, we decided to get a hotel instead of going all the way home. Shea at the front desk was SO friendly and helpful. We appreciated the warm welcome and food recommendations she gave us. less