Best Western Plus Tupelo Inn & Suites

Quick summary: the room itself was clean and comfortable. Mae gave us a great complimentary breakfast. Safe COVID practices. We stayed here while touring the Natchez Trace. Room 306 has two comfy queen beds, lots of pillows, and a just-right comforter. Good storage in the 3-drawer unit and closet. Separate bar area allowed you to spread out. Many of the amenities we expect of a well-run BW (we are fans of the chain, and stay at many:) in-room coffee maker, lots of plugs for the devices, good lighting, iron/board. No in-room safe, which seems to be disappearing from BW's. Spacious, fresh bathroom with stone top vanity. Combo tub/shower. Shampoo and conditioner provided. Nice public rooms and there is a pool (we didn't use.) Spotless housekeeping. Friendly, professional staff. Rely on them for advice about restaurants, directions, etc. Mae in breakfast area provides a GREAT grab-and-go breakfast, even during COVID (although you can sit in the dining area.) Omelette, pile of crispy bacon, delish bisquit, blueberry muffin. You can also serve yourself some items like fresh fruit and yogurt. God bless her -- she has REAL half-and-half for the coffee, not the powder creamer. Admittedly, we like stronger coffee, but that is typical of most BW's we've stayed at. Due diligence: the wifi was slow and dropped out from time to time, and was not secure (the latter often the case in hotels). Housekeeping also needs to get the in-room coffee maker a coffee pan that fits. Mae's breakfast made up for these shortcomings (especially the bad wifi) that normally I would mark down more seriously. Staff exhibited good COVID safety procedures throughout. So -- I'd be happy to stay here again, but forewarned aobut the wifi situation. less

When I arrived, it seemed ok. Looked new and clean from the outside! I checked in with no problems, except the front desk staff was on the phone the entire time! We get upstairs and it was not the room I booked. I needed two beds but only had one. I called downstairs and she told me that was all they had and there was nothing that she could do! She said that the couch let out into a bed and she guessed that was what I needed to do! At this point my only option was to use the sofa. Opened it up.... still had dirty sheets from previous guest! I called downstairs again and was told again there was nothing that she could do. They didn’t have extra bedding to give me! So now not only do I not have an extra bed, I don’t have clean bedding for the pullout! I go to get in bed and there is not a blanket on that bed! I decided I would address it the next day! After lunch I met up with other people in the lobby I was traveling with. At this time I realized they were having similar issues! We were confronted by the GM. She asked what my complaint was. I told her I just needed a blanket! That’s all.... just a blanket! She then became very combative telling me that she only has enough blankets for her beds. She doesn’t have anything extra and I should have brought blankets with me! She always traveled with blankets and sheets to hotels! I have never in my life taken my amenities with me! At this point I was extremely upset! I told her if my reservation would have just been correct I would not have any issues! She then told me I shouldn’t have booked through a third party. Which I didn’t.... I booked through Best Western, but she told me Best Western was a third party I should have called the hotel! She then started yelling at me and told me she would give me my money back so I could leave.... which she never did! I have never in my life had to deal with this from any hotel and I will never be back! less

Our first introduction to Tupelo Best Western Plus was the lovely lobby with informative pamphlets about Tupelo. Eventually, a curt Nanci arrived to check us in. We felt we were an inconvenience both in her initial greeting & in additional requests. The floor of our room had not been vacuumed likely due to the shortstaffing of housekeeping we were informed of by Nanci. There was a used chewing tobacco pouch, opened reeses package, and micro debris on the floor. The room was otherwise clean with adequate accommodations. The hall staircase door slams shut, in need of a hydraulic adjustment. The star of this establishment is Mrs. Mae in her morning culinary hospitality. Mrs. Mae had enough hospitality to go around :) The room kitchen amenities worked terrific and the keurig is a nice touch. The a/c worked great and the shower had great water pressure with piping hot water. Television and Wi-fi were great. less

The room we were assigned was, simply put, dirty. The furniture and fixtures clearly had not been dusted in a long time. One of the bed covers was clearly stained and had long, dark hairs all over it. The soap dish in the bathroom had significant soap residue from a previous guest. The tub also had long, dark hair in it and the drain was exceptionally slow. The carpet was ripped, stained and pulling up from the floor where it met the hard surface of the entryway. I immediately called to request a room change and was told that was not possible because the hotel was fully booked for the night. The front desk staff did come up to toss on different bed cover and clean the soap dish. I believe my family should have been moved to a different room, and this room re-cleaned for a guest checking in later in the evening. We assume the smoke alarm battery needed to be changed because a bright white light flashed from it at regular intervals all night long. Our room faced the road, and the traffic noise was significant. If you choose to stay here, request a room at the end of the building away from the road. The breakfast provided was fine. The breakfast attendant was friendly. Upon check-out, I was not asked how my stay was. Had I been, I would have relayed my concerns directly to the desk staff rather than writing a public review. (By the way, it appeared that the carpet behind the front desk hadn't been vacuumed in weeks.) We are Best Western loyalty reward members and regularly stay at Best Western Plus Hotels. Our stay in Tupelo was a poor reflection on the brand that we have come to trust for a clean, comfortable and quality stay at a reasonable price. less

This has to be the dirtiest hotel ever. Granted it’s an old one, but maintenance is EXTREMELY lacking in this hotel. All the surfaces in the room were dirty and very dusty. Talk about dust hanging from the bathroom vent, and pee all over the toilet. Disgusting!!! I’d rate it a -5 if that was possible. Don’t waste your money. less