I chose the Best Western Tupelo based on its high ratings on TripAdvisor. We had had a very pleasant stay at another local hotel and had no reason to choose a different hotel, but I took a chance when I saw the high ratings. Next time we will return to the other hotel. Here's why:
- We had booked an accessible (handicapped) suite. It was at the very end of the second-floor hallway, a long walk from the elevator. For my relative who struggles to walk, this posed a problem. And why would a handicapped room be far from the elevator?
- We were moved quickly and easily to another accessible room, this one on the first floor and close to the hotel entrance. That helped in terms of walking, and we were grateful. However, we still had to pay the suite rate, despite this being a room and not a suite. The cost was not significantly more, but we were offered nothing to offset the charges.
- The hall carpets were FILTHY, visibly so. Another reviewer noticed the same. A good cleaning would not cost much, and would make a world of difference.
- The room was clean enough, though the carpets were likely dirty too. I did not walk barefoot on them.
- The bathroom floors were sticky, as another reviewer noted, and when I used a tissue to wipe up some spilled water off the floor, the tissue came back dirty.
- The walls are paper thin. Situated across from the laundry area (for hotel linens, not guest laundry), our room was in line to hear all the staff conversations and laughter during the afternoon washing time. I am not criticizing the laughter aspect, but just saying that it was a noisy location that time of day.
- Our room was adjoining, and the guests in that room were hard of hearing, requiring the TV to be turned up very loud. It was distracting at night, but when they turned it on at 4AM, it interrupted our sleep. Again - the paper-thin walls play into this.
- We heard all of the flushing of the toilet above us.
- The employees were adequate but not great, and certainly not "above and beyond." Most of the front-desk personnel were smokers who would take breaks outside periodically, at the front entrance. They were available when needed, but I did not find this very professional. Other employees would smoke in the front, also, while on break.
- One front-desk employee acted indifferent when I said that our TV would not display the network channels (CBS, NBC, ABC). I didn't expect him to know the answer to what was wrong, but he did not send help, which impacted our TV viewing.
- The breakfast was only so-so, but we were grateful that it was offered.
Different people have different expectations of hotels, and perhaps these issues wouldn't bother some travelers. Please know that if thin walls and dirty carpets aren't your thing, you aren't going to love this hotel. less