Best Western Plus Tupelo Inn & Suites

The floors had sticky stuff all over them, I called to get it cleaned up but no one came. The lights in the bathroom were not all working there's no water pressure and the people next to me had a loud party until 1am or so. It wasn't just the room next to me it was multiple rooms on my floor. Nothing was done about any of it. The room had potential if it had been cleaner and the party would have calmed down by 11 instead of 1am less

Everything looked nice at first glance but then I noticed a large hair on the shower wall, a used q-tip on the floor in the bathroom, and a sticky area on the bathroom floor. The heating/AC unit did not work correctly as the thermostat never was close to how it felt in the room. The bed covers consisted of a thin blanket sandwiched between 2 sheets but we were OK because we were in a suite with a couch bed and there was an extra blanket (very scratchy) in the closet for that bed and we used it on our king bed. The bed was a little too firm for me but it could have been much worse. The bed is very high off the floor so it's hard to get into and the night stand is very low due to the height of the bed. The clerk who checked us in in the evening was wonderful! So friendly and polite. less

Very thing was great! Staff, rooms etc. will always stay there on our following trips! Everything was clean and very neat facility. Our room had everything we needed and more. Pool and exercise area was outstanding less

Unless something breaks, this will be the only hotel I use when in Tupelo. When you get great service, location and comfort there’s not real good reason to go elsewhere. And those are the major things to consider when you put yourself in a position of lodging when away from home. less

This hotel was a last minute choice to break up a 15-hour drive and I wish I’d chosen a bit more wisely. Look, I get it: times are tough right now, staff is cut, etc. But when we’re in the midst of a pandemic, the least the staff can do is make sure all surfaces are clean. The floors were sticky, hairs were everywhere - in the tub, on the floor, on the clean linens... to the point where it felt more sanitary to wear our shoes in the room. Other things, like the open safety pin on the floor of our room and the cigarette-butt filled water bottle in the hallway, didn’t give much confidence in how well the place had been disinfected. For $90, we deserved better, and so do you. less