Best Western Plus Tupelo Inn & Suites

This hotel was a last minute choice to break up a 15-hour drive and I wish I’d chosen a bit more wisely. Look, I get it: times are tough right now, staff is cut, etc. But when we’re in the midst of a pandemic, the least the staff can do is make sure all surfaces are clean. The floors were sticky, hairs were everywhere - in the tub, on the floor, on the clean linens... to the point where it felt more sanitary to wear our shoes in the room. Other things, like the open safety pin on the floor of our room and the cigarette-butt filled water bottle in the hallway, didn’t give much confidence in how well the place had been disinfected. For $90, we deserved better, and so do you. less

We have stayed at to many -to count -hotels all the way from FL to CA as we have done this trip over five times, and this have been our worst experience. We always booked before to arrive and never have a problem with the reservation and if is a matter of waiting for it to show up in the system that is ok, but this lady in the front desk not only was clueless on how to find the reservation made from a third party, she was with a big attitude, never even say hi, good night or smile. She acted like the were nothing she can do about it and she can care less, when we ask her a question she won’t even look up or speak clear. We had it to call the third party and they call right away and guide her, once she found it took about 30 min just to print a paper and slide us the ID and the keys. I asked her about a manager and her response was, do you see anyone else in here? Rude and unprofessional. Her name is “Octavio” once we left she grab the phone and start talking to someone about it really loud and laughing. Managers or Owners you really need to re training your staff! Plus she wasn’t wearing a mask. Once in the room, the bathroom wasn’t clean and the bed wasn’t made properly what makes me feel uncomfortable. less

We stayed for three days. The. Housekeeping staff were very friendly and courteous. However,there were loud noises,cursing and the feel of violence. At approx by 9:30 PM one night the police were called and an arrest was made. I did not feel safe. I told the front desk, after trying for 20 minutes to reach them. When we checked out, I told the front desk. The manager came out and told me these types of things happen. I explained to her that it had never happened to me. She told me that she was surprised. She said after 20 years in the business it does happen. I was very disappointed because for the price that we paid. We should have better security in the building. Needless to say, I won't ever stay there again. less

Well I saw all the reviews on this place and booked anyway. Looks nice on the outside lobby looks nice room was clean the hallway carpet was very filthy the lady on check in was nice. But she was always on her cell phone. The hotel walls are paper thin you can hear everything everywhere stayed on 3 floor and there were small children running and bouncing off the beds I think family’s with small children should be on the lower levels or staged so the guests so not on top of each other especially when the hotel no not busy !! Even had someone try their key in the door around 4:30 Great location is it only good point less

I usually like Best Western Plus hotels. Pros: price, location, breakfast lady, breakfast area very clean and they were following COVID restrictions. Cons: no tissues in the room, coffee maker did not work, mold in shower, and the worst were the linens. Scratchy sheets, thin blankets and one pillow short. less