Best Western Plus Tupelo Inn & Suites

We use Best Western often as we have come to rely on their standards, however this one fell very short of the mark. First room we were given wasn't made up, second room we had the toilet was running and the shower drain was slow so you stood in water while showering. However the biggest problem was the clerk at check out desk who couldn't be bothered to wear a mask, even tho there were signs on entrance, elevator and other parts of hotel saying a mask was required. The carpet in halls were beyond dirty, just disgusting. It gave the whole place an appearance of being dirty. We had stayed at Best Western in New Albany, only 20 miles away on our last trip, much cleaner, and $20 less. Don't know why this hotel was more money, it sure wasn't worth it. less

This hotel was fine, but I did not feel it was worth the amount we paid per night. The carpet in the hallways was extremely dingy and stained. Also, the air conditioner in our room was very noisy and the room never reached a comfortable temperature. When the air conditioner was on it would be extremely cold and then it would quickly heat up if it turned off. less

Typically the TripAdvisor reviews are spot on, but this one really threw me. Not sure how this hotel qualified for 4.5 stars - and this Best Western certainly doesn’t live up to the ‘Plus” in its name. Had a reservation - Waited over 15 minutes to get checked in (the gal in front of us had waited longer). The staff member came out of the ladies room (?) - no apologies, no “sorry to keep you waiting”. We were doing her a favor by being there. Sour attitude. Hotel in general is tired and run down. The overflowing garbage can at the entrance was the tip off. Dirty, stained rugs in hallways, dirty elevator, etc. Tired rooms. Was bearable for a one night stay, just can’t get over the 4.5 star rating. less

It’s really not a horrible place. The outside of the building looked great. You’d think it was new when arriving. The grounds surrounding the hotel were beautifully landscaped. There were some cleanliness and maintenance issues. I was disappointed with the appearance of some of the public areas. The hallway carpeting was dirty and stained. There was an issue with the cleanliness of our refrigerator. The cleaning staff needs to check the refrigerators and clean them after guests leave. When I opened my refrigerator, I found some food and drink items left behind from the previous occupant. I gave them to the front desk person and complained to her about it. She was apologetic. The trash can in the hallway was overflowing. The room was spacious and quite appealing. It had beautiful carpeting. The furniture was pretty. The bed was comfortable, as was the couch. I always like it when there are restaurants next to the hotel. Chili’s and Olive Garden are next door so that you don’t have to drive anywhere. Breakfast was typical pre-pandemic hotel food. I appreciated that they tried to do this. Some hotels are not bothering to serve any type of hot meal. There is a lovely indoor swimming pool. This place could be beautiful. I wish I could write a better review for it, also. I’m sorry, but for the price I was expecting much better. less

After a long night driving in storms, we arrived. Reserved 3 rooms. Checked in the 1st one and the room was already occupied. Manager didn’t think it was a big deal and the hotel was booked. Were told wait 30 minutes so they (front desk staff) could go clean a room. It was 10:30 PM, we had a child and a baby that needed to go to bed. They ended up getting us a room that was clean. The second room had no toiletries and no towels or washcloths, just one hand towel. Manager didn’t care to hear about the issues and said it was the same as going to McDonalds and getting an incorrect order. less