Best Western Plus Tupelo Inn & Suites

Hadn’t stayed at a BW in 20 years but website for this Plus hotel seemed appealing for the cost. Exterior looked new. Lobby and check in seemed appropriately inviting and clean. The rooms and hallways were a different story. Absolutely filthy and obviously not vacuumed. Bathroom was clean and the bed was comfortable. But the filthy carpet and obvious lack of supposed care made first Covid-19 hotel stay very unpleasant. Would not recommend hotel because of this. less

I appreciate service and especially good service. I understand with Covid 19 is a very stressful time. The Best Western employees made our stay as good as it gets. Special thanks to Ms. Mae for a delightful breakfast and a pleasant greeting each morning. Our Ms. Nanci at the front desk was so accommodating and thanked us for staying there and invited us to stay next time. This is what I call great Service. Thank you Best Western and make sure to keep Nanci and Ms. They make your hotel great! less

Our recent stay was an experience, to say the least. We were in town for a wedding and unfortunately the stay was not good. The carpets were very dirty. In a time where staff had masks on and one even asked a customer to "back-up" because they were too close, you would think cleaning carpets (and cleaning in general) would be a top priority! Our drawers in our room had trash in them. The lamps had to be plugged in and didn't function correctly with the light switches. Day staff was on their phone any time I approached the desk. The housekeeper had her music so loud while she was cleaning that it came into our room. I was trying to figure out where in the world the inappropriate music with curse words and n**** was coming from and discovered it was from the staff. We have two young children. The walls are super thin. My husband and I could hear staff in the housekeeping room at 2:00 AM loudly talking and laughing. Any time someone was talking in the hallway it was very loud. Also, the icing on the cake of our hotel experience? Our locked car was stolen...from the parking lot. We reported it immediately the next morning and the main management and corporate acted as if they could care less. They refused to allow police access to cameras. They refused to allow our family members (who own a security company) to look at the cameras. They didn't offer a discount, complimentary comp of a night....nothing. Not only will we never stay at this hotel again but we will not stay at a Best Western again. Was it their fault our car was stolen? No. Could they have had proper customer experience and done everything possible to assist? Most definitely. Management has already contacted my husband with a poor response with still no apology of how matters were handled...just a heads up that they will get the carpets cleaned. less

The carpets were filthy, in all hallways, elevator & entrance. Our bedroom had dirt in the drawer, crackers (open) left by the cleaning staff, brown spot on the curtains, trash behind the night stand, and a lamp that didn’t work - we had to unscrew a bulb to turn it off. Some staff were very kind, some spent a lot of the time on their phone or outside smoking. A gentleman had to wait about 5 minutes while the lady who was working the evening shift was outside smoking. One of the housekeepers woke us up by her LOUD music in the hallway and it had very foul language, which my children did not need to hear. Several cars were broken into and ours was stolen and the hotel management, owners, & corporate (we called) could have cared less. They refused to work with the police to access the cameras and were very uninterested in taking care of their guests. The front desk clerk tried calling management several times for us to no avail. Not even sure the cameras were recording. Other then a couple of the very kind staff that cared to try and help us - it was a terrible experience. It is a management issue for sure. less

I have stopped at this hotel many times and it's been great but I stayed there last week and it was dirty. Very disappointed. Will not be staying there again. Tried to change rooms and was told there were none available. Even the hallways and elevators needed cleaned. So much for extra cleaning for Corno. less