Skip this place
Front desk staff clearly not thrilled to have the job. Waited for a few minutes before they came in through the same front door I did. No hint of a smile. Smooth process otherwise. Upon entering the r... more
Front desk staff clearly not thrilled to have the job. Waited for a few minutes before they came in through the same front door I did. No hint of a smile. Smooth process otherwise. Upon entering the room it smelled like someone had just smoked in the room minutes prior. Extremely strong cigarette smell. I have my 4 year old with me. Not pleasant but it’s almost 9 PM so lacking energy to go elsewhere. Reported the incident staying at minimum I required a note left on my reservation I would not be held responsible for smoking in a non smoking room. She asked a little specifics but nothing after I confirmed the room reeked of cigarettes. No apologies or solutions offered. I was not surprised when we were woken by fire alarms at 3 AM, to which was apparently triggered by a guest room in the 3rd floor. Very clear this hotel is poorly ran & the staff does not have any care to enforce their policies. I have stayed at better best western hotels & this makes the whole chain look terrible. Do better. less
General Manager, General Manager at Best Western Plus Tulsa Inn & Suites, responded to this review
Dear Guest,
We apologize for the inconvenience you had during your stay. I am sorry to hear that we were not able to meet your expectations and our staff did not meet your expectations. Your concerns were taken seriously and it's under consideration. Please give us a chance to better serve you in the future.
Thank you