awful experience- don't waste your money
14/01/2019 ms-happygolucky1, Fayetteville, Arkansas
The room was not at all what we were expecting or hoping for. We were directly across from the exit so we heard the door slamming non-stop and the road noise was so loud I felt like we were at the ai... more
The room was not at all what we were expecting or hoping for. We were directly across from the exit so we heard the door slamming non-stop and the road noise was so loud I felt like we were at the airport. I looked at the window-expecting it to be open the noise was so loud. It was closed but there was tape like they were taping the window shut. The front desk attendant was incredibly rude when I asked if we could switch rooms- public service announcement- apparently you're supposed to REQUEST a room that is NOT on the outside wall. Did you know that? I sure didn't. Seems this hotel is different from every other hotel I've ever stayed at. They were not accommodating at all in trying to help us get a satisfactory room. We ended up staying, but I really wish we wouldn't have. The bed was hard as a rock and the road noise was so loud we couldn't sleep. The water pressure coming from the shower was so incredibly poor that I had to rinse my hair with a cup from the sink. Yep. A cup. Sounds pleasant, doesn't it? The ice machine on the first floor was broken, so we had to go to the 3rd floor to get ice. Overall, I really wish we would have not booked at this hotel. It was our first visit at a Best Western and will be our last. There are SO MANY other options-many right in the same area- that I would recommend ANYTHING else. Don't waste your money on this place. The 'updated' look doesn't change the fact that everything is janky and broken and uncomfortable. Such a disappointing and unpleasant visit. less
NilaP75, General Manager at Best Western Plus Tulsa Inn & Suites, responded to this review
Dear Kasi. Thank you for staying with us and giving us feedback about our hotel and staff. I am sorry to hear that my staff was not accommodating to your satisfaction. Your comments was taken seriously and an action has been taken. Please give us a chance to better serve you in a future and ask for the manager and I can assist you with your next reservation. Once again I apologize and thank your for staying with us.