Best Western Plus Tulsa Inn & Suites

We stayed here on the last night of a trip from California to Missouri (Mon, 4/6/20) and were terribly disappointed. We have stayed at several Best Westerns along the way and came to trust them as a reliable, clean, and safe hotel. This one was quite different than the others! As we walked to our room, the smell of cigarette smoke was almost choking, but thankfully our room did not stink too bad. The king size bed had 2 small pillows (literally almost the size of throw pillows on a couch) and no others. Decor was terribly outdated, but at least it was clean. All of this I could typically overlook, however when our car was broken into, management did NOTHING! We reported the break in the next morning to Fernada (front desk person who was very nice) and she showed my husband that our car was parked dead center and spot on to 2 of the security cameras, so we should be able to get good video of the perpetrators. She also took our number and said the manager, Mila, would call us later that day. We never received a call, so 2 days later I followed up and had to call back twice to finally speak with the manager. She first said that our car was not visible on the video feed...a blatant lie, so I called her out and told her that Fernanda had already showed my husband our car was directly seen by 2 cameras. So, she gave me the brush off and said, I'm gonna need a few days to do this, call back next week. So, I contacted her back on Tuesday and figured this was >1 week after the incident in a slow time, she should have plenty of time to review the video. She again dodged all questions and said she looked at the feed, but "couldn't see anything". I kept pressing because she wasn't clear as to what that meant and she proceeded to say "it's blurry, I didn't see anything". Basically giving me plenty of excuses and then she finally said, "I am not experienced with this, call the police and they have far more time and research to do this type of thing?!" She did say that she was going to have her young associate who was more skilled with video/technology try to look through it as well and I should call back in a couple days. I gave it a week and contacted her back the following Wed to see if the young associate was able to find anything on the video, but she didn't even know what "young associate" I was talking about, clearly meaning she hadn't done anything else with the video. I reminded her of what she told me the previous week and she told me, "right, but you never called back, and now we may not even be able to see the video anymore because they only keep it for 14 days." At no point had she mentioned this, but I asked her to please see if it was available and at that point she offered to send me the video via email by Friday, or at least contact me to let me know if she could still retrieve it. Friday came and went with no email or call. I finally called back Monday (exactly 3 weeks after the incident) and she again said they couldn't see anything and it was completely blurry and that we needed to file a police report and the cops would have far more time/resources than she does. I asked why she never called or emailed me to let me know of this and her response was "because I never said I would." She clearly did not care at all that our vehicle was broken into and while the items stolen totaled may $200-300 in value, I would have thought she might have showed at least a small amount of concern or effort to help us out. I would NOT recommend staying at this Best Western as it is not like the others in the brand, management has no pride, cars are unsafe in parking lot despite video cameras, rooms are outdated with tiny pillows and the "no smoking" policy is a joke. less

Lorena at the front desk was terrific! She wiped down everything after every use. This BW was in a location close to restaurants and stores. We will stay here again when in the Tulsa area. Our room was clean and comfortable. less

We found this hotel one that was in a good location. It was clean and the rooms were a good size and layout was very functional. The staff was very friendly and helpful. It offered an excellent continental breakfast. The price was reasonable and good value for the services and rooms offered. less

Clean and updated... loved it. Highly recommend. Great value for your dollar. Will be looking into Best Western Plus options for my future travels. While this hotel is conveniently located near the highway, I could hear traffic, but not enough to keep me from sleeping. While I was given an handicapped accessible room, which lacked a hair dryer, I was eventually provided one when I asked for it. less

We were in a 2 room suite. Suite was divided by a wall, but no door and an open window wall. Microwave and small refrigerator. TV in Both bedroom and living room. Furniture was new/clean, but not a new style. Seemed 1980's style to me. Minimal amount of dresser space. Not many hangers in closet. Bed was very comfortable. Seating in living space was ample but not much leg room. Bathroom was spacious and clean. Internet was slow in business center, not so bad in room. Cable TV picture froze occasionally. We put a tag on our door to clean our room when we left, and when we returned in afternoon, no maid service. Desk staff took out our trash and gave us all clean towels, so that was okay. We wasn't important to us that bed was not made. Desk staff was extremely pleasant, extremely helpful. Breakfast had no cooked food, but rather all tasted as though bought frozen in bulk and heated in microwave. Oatmeal was instant packaged only. Self-serve waffle machine was only cooked food. Had usual items, yogurt, cereal, packaged baked goods, fruit. But food is complimentary, so I should not complain too much. However, other Best Western Plus properties did a better food service. Food area was extremely clean and kept supplied well. We are Best Western Reward Members and got a nice discount on room, even though we had no reservation. We did not use pool or gym room, but looked nice from what we could see. Pool had plenty of towels, and gym room had a half dozen machines and free weights. Property had ample parking and close to front and side door. Entire property was neat and clean and attractive. This hotel is on a street with about a dozen other hotels nearby. less