13/03/2018 puppylove3198, Wichita, Kansas
I'd like to post a review of how our stay was, but we didn't even get passed check in. I had booked a king bedroom jacuzzi suite for my husbands birthday the night before. It took us about 3 and a hal... more
I'd like to post a review of how our stay was, but we didn't even get passed check in. I had booked a king bedroom jacuzzi suite for my husbands birthday the night before. It took us about 3 and a half hour drive to get there, and with getting a late start due to an afternoon party, we got there about 7 pm. Walk in to check in just to be told our room had been blocked. What the heck? Why would the manager block out our room after we've booked it?! And to top that off, not even bother calling to notify us of this careless act. The front desk lady(not the manager) was so sincere and apologized many times for what had happened and tried offering us a lower room with points, but I spent 6 hours the day before trying to find a good available jacuzzi room and I was intent on getting one. She then called up several surrounding hotels to try and find one for me and thankfully finally found one, at the other BW only 5 miles away. Thank goodness for this woman cause if not we were going to raise hell. To the manager there, I hope karma will bite you back for being such a terrible representative of this company and a terrible person. less
Nila P, General Manager at Best Western Plus Tulsa Inn & Suites, responded to this review
I would like to start by apologizing you. I am very sorry for the inconvenience you had it at your stay. If you would please give me detail information about your stay as I am not able to locate the reservation with the above name. I am sorry to hear that we didn't meet your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Please give me a call to further assist you.