Not a good place to rest
25/08/2018 Vacationmode, San Diego, California
After a long day driving, all we wanted to do was take a hot shower and go to bed.
The lady (Tamra?) who checked us in was having difficulty with the computer. She apologized for the delay and had a ... more
After a long day driving, all we wanted to do was take a hot shower and go to bed.
The lady (Tamra?) who checked us in was having difficulty with the computer. She apologized for the delay and had a pleasant, professional demeanor. The lower floor rooms were being worked on so we were assigned a room on the top floor.
The elevator was small and had graffiti on the walls. The room was clean and the beds were comfortable. The bathroom (sink, toilet, bathtub combo) was funky. The toilet paper holder was placed in an awkward position so you had to twist around to get to it. The shower knobs were bizarre. We finally figured out that you had to pull down under the water spiqet to get the shower to work.
There was a mini fridge and microwave in the room but we found out in the morning that the fridge did not keep our food cold even though it was set on the coldest setting.
What was most disconcerting were the inconsiderate guests and housekeeping staff who kept slamming doors and speaking loudly in the halls at all hours of the evening and morning. It was noisy outside too as the hotel is close to the freeway and busy street.
There was a washer and dryer available for guests as well as a business room, indoor pool and free breakfast. We didn't take advantage of these amenities so I cannot comment on these. less
Nila P, General Manager at Best Western Plus Tulsa Inn & Suites, responded to this review
Dear Guest.
Thank you for staying with us. We appreciate your comments and feedback. We apologize for the inconvenience you had it. Your concerns were taken seriously and its taken under consideration. We have talk to our housekeeping staff. Please give us a chance to better serve you in a future.
Thanks