Dirty floors in times COVID era : (
Arrived late for a one night stay on Tuesday night at Best Western Tree House at Mt. Shasta. King bed was comfortable, room was large, shower pressure fantastic and A/C worked well while keeping the ... more
Arrived late for a one night stay on Tuesday night at Best Western Tree House at Mt. Shasta. King bed was comfortable, room was large, shower pressure fantastic and A/C worked well while keeping the smoky air outside. In the light of day the next morning, discovered several Cheerios under the desk and other bits and pieces around - clear evidence that the vacuuming wasn't done.
Upon checkout, we spoke with the front desk clerk, registered our concern, and was told, "I'll tell housekeeping." She was pleasant, but seemed entirely casual and indifferent about the issue. Really expected a more accountable response that demonstrated care and concern.
This would have been unacceptable at any time but very disconcerting, as we put our trust in the hotel for a clean room, especially during this COVID era. We began to wonder if the sink, knobs, handles, and other surfaces had been cleaned. less
Mallory Mason, Other at Best Western Plus Tree House, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and well-being, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control.
Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.