Best Western Plus Tree House

We have stayed here many time in the last year and each time we come it gets worse. This time we found old French fries and trash under the bed and spilled soda or smooth (or puke?) and old hair (not ours) under the chair cushion. Also dirty / moldy caulking in the shower. Almost felt unsafe putting the kids in the bath. Dust on the walls and bed. And all this in a time when they claim to be cleaning well because of COVID. If you stay here I suggest you thoroughly check the room before you unpack and demand better cleaning especially During the pandemic. I called the front desk about the under bed trash and they said they’d come clean it but bc of the pandemic we preferred not to have them come into our room when we were there but never heard anything more about it even when we checked out. The photos show the filth. Last time we stayed here a couple months ago it was also not clean so this seems to be a persistent problem. less

Nice hotel when visiting Shasta Mountain. Clean and comfortable room. Although just next to the highway the isolation is very good and we didn't hear the traffic at all. Didn't take there breakfast but you can have it in their cafeteria space (it's not included in the price) less

Arrived late for a one night stay on Tuesday night at Best Western Tree House at Mt. Shasta. King bed was comfortable, room was large, shower pressure fantastic and A/C worked well while keeping the smoky air outside. In the light of day the next morning, discovered several Cheerios under the desk and other bits and pieces around - clear evidence that the vacuuming wasn't done. Upon checkout, we spoke with the front desk clerk, registered our concern, and was told, "I'll tell housekeeping." She was pleasant, but seemed entirely casual and indifferent about the issue. Really expected a more accountable response that demonstrated care and concern. This would have been unacceptable at any time but very disconcerting, as we put our trust in the hotel for a clean room, especially during this COVID era. We began to wonder if the sink, knobs, handles, and other surfaces had been cleaned. less

We found hotel to be clean and employees wearing masks. I still wiped everything down but Clorox wipe was always clean after wiping. Appreciated the microwave and refrigerator as we got pizza night one from Say Cheese (good!) and heated it up night two. We had a balcony room (nice sized balcony and they brought us extra chairs for our friends staying at hotel.) with view of Mt. Shasta- just be aware that while it IS a view, it is also a view of the roof top next door and the gas station sign nearby. : }. The reason for only three stars was our disappointment with the breakfast. The hotel has two restaurants and take out and outside dining were available for dinner (due to COVID restrictions and restaurants not allowed to serve inside). But breakfast was just a grab and go paper bag with a granola bar, package of cheese and crackers and a bottle of water. Really? Two other BW's we stayed at both had hot options that you could take back to your room or eat on the property. I know everyone is doing their best but think this should be reconsidered. Oh- Black Bear Diner next door has great French toast! It's the original BB so that was kind of fun. less

None of the housekeeping staff were wearing face masks! Just can’t believe it since they are going in and out of every room. We opted for no cleaning because of this. The rooms need to be updated, but get the job done. Our mini fridge wouldn’t stay cold either so we kept having to get more ice from the machine. Lovely views and great location tho. less