Best Western Plus Tree House

Standard hotel, good rooms & easy to park. Small bar with very pleasant young woman serving. Some confusion over our booking & given vouchers for breakfast food was good but very put off by the brusque comment these don't include service.. did leave a tip but came away with a less than positive view of this aspect of customer service less

Located in the town of Mt Shasta it is close to the highway and to the mountain. The electronic keys constantly stop working requiring you to get a new one again and again. No Vegan options on their dining menu. There is no elevator. So if you have a heavy suitcase or can not do steps, request a first-floor room in advance. We had to pull our 50 lb bags up the stairs. The A/C is really loud in the room. Bring some ear plugs. It kept the room cool though. Employees are friendly and helpful. Rooms are clean and tidy and the bed was excellent. less

This is a nice hotel. The parking lot is spread out, and you can park outside your room, and there is also a door into the hallway where you can walk to the lobby. The beds were comfortable and the room was clean. We did have a problem. The A/C didn't work. It was putting out some air, but would not keep the room cool. We checked in about 3 PM and the room was warm. We assumed the room would cool down so we went for a drive to see the sights and to have dinner. When we got back we called the desk about the A/C. A very nice young woman came out and tried to fix it. She said to wait a few minutes to see if the fix worked. We waited, and then called back because it was still too warm. Another nice young woman came out and tried a similar fix, again to no success. I called again and asked to speak to the manager. I asked to be moved to another room (a hassle for us) and was told that all the rooms were booked. I told her since we had checked in so early, we should be able to get a room with a working A/C, but she declined and offered us a discount on breakfast at their restaurant! ARE YOU KIDDING ME? $10 or $20 discount for a $200 room that doesn't have A/C? I declined and asked again to be moved. No luck. So then I told her the minimum refund I would accept is HALF the room rate. She declined and said she would see what else she could do. About 45 minutes later a maintenance man arrived (about 9 PM) and replaced the A/C. This was a window mounted unit, and the back was covered with ice. The replacement unit worked and we were able to get a good night sleep, but were definitely up later than normal. So the room was OK, after the A/C was fixed. But I'm still not happy with the poor treatment we got. We did not get any discount for our unhappy experience. But they did charge us another $12 for breakfast that we didn't have. After calling them (hopefully for the last time) they reversed the charge. less

stayed here overnight on a hot, hot 109 degree day. Got the last room in the hotel, an ADA room with an open shower. Overall, good consistent BW but with a 'Tree house' theme in the lobby. This is larger than most BWs I've stayed in and has three separate sections with rooms. I noticed that this where a lot of CDF (California dept of forestry) and SFP (railroad) crews are put up. Not sure if this is because it was fire season or this is a regular clientele. Otherwise, room was fine - although I really don't prefer an ADA room - and the staff were cheerful and helpful. While the hotel has a restaurant - had a pretty good breakfast there - the Black Bear diner is just next door and town is only a few blocks further. At least, when its cooler! less

Skirted by forest and tucked under the shadow of lofty Mt. Shasta, this sprawling arboreal-themed property is just off the I5 and a short distance from the dulcet charms of downtown Mt. Shasta. It’s probably the best Mt. Shasta has to offer and provides comfortable lodgings with but one irritation: the 1960s era air-conditioners that are long past their best-before date and make as much noise as a helicopter. The good: our standard twin bed rooms were reasonably roomy, clean and comfortable with enough of the tree motif that characterises the place to spice up what would otherwise be late twentieth century chain hotel vanilla décor. Everything expected was there and it all worked as expected. The beds were comfortable, the linens fresh and there were enough pillows for everyone to find their preference. Leaving aside the air-conditioners, the place was reasonably quiet with barely a distant drone from the I5 – even with the small windows open. The bathrooms worked well and the two separate vanities worked even better during the morning rush. There was enough storage space for our ample luggage. The included wifi worked very well on all our devices and there was plenty of parking despite it being a full house. Breakfast was a better-than-average pay-as-you-go a la carte from-a-limited-menu affair taken in a pleasant dining room lorded over by that ubiquitous Mt. Shasta. Frankly, we’d prefer that than the usual gratis BW buffet swill. The not so good: the aforementioned Stone Age air-conditioning. If the climate permits, turn it off otherwise bring ear plugs. less