Best Western Plus Tree House

111 Morgan Way, Mount Shasta, California, 96067-2557, United States
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Best Western Plus Tree House

The Best Western Plus Tree House is nestled at the gateway to Mt. Shasta, welcoming guests to this spectacular mountain resort area, which is surrounded by natural beauty, plenty of recreational activities and a stunning view of Mt. Shasta. The 14,16 show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
111 Morgan Way, Mount Shasta, California, 96067-2557, United States

Reviews of Best Western Plus Tree House

Traveller Overview:
4.5 Rating: 1271 reviews
Excellent 53%
Very Good 30%
Average 9%
Poor 3%
Terrible 2%
Rating

kalalau_46, wrote review 13/09/2020

Don’t assume your room in clean. Concerning in time of COVID

We have stayed here many time in the last year and each time we come it gets worse. This time we found old French fries and trash under the bed and spilled soda or smooth (or puke?) and old hair (not ... more

Owner Response
Mallory Mason, Other at Best Western Plus Tree House, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and well-being, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Rating

martad394, wrote review 09/09/2020

Very good place to stop next to Shasta Mountain

Nice hotel when visiting Shasta Mountain. Clean and comfortable room. Although just next to the highway the isolation is very good and we didn't hear the traffic at all. Didn't take there breakfast bu... more

Rating

garyho, wrote review 26/08/2020

Dirty floors in times COVID era : (

Arrived late for a one night stay on Tuesday night at Best Western Tree House at Mt. Shasta. King bed was comfortable, room was large, shower pressure fantastic and A/C worked well while keeping the ... more

Owner Response
Mallory Mason, Other at Best Western Plus Tree House, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and well-being, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Rating

tmdorow, wrote review 22/08/2020

Good location, nice hotel

We found hotel to be clean and employees wearing masks. I still wiped everything down but Clorox wipe was always clean after wiping. Appreciated the microwave and refrigerator as we got pizza night on... more

Owner Response
Mallory Mason, Other at Best Western Plus Tree House, responded to this review
Thank you for your review; we appreciate your feedback! In addition to the grab - n - go's we also have breakfast packages available that can be added to your reservation or you can order breakfast in from our restaurant. We serve breakfast from 6:30 -10:30 AM daily. We hope that you will give us another opportunity to provide exceptional service.
Rating

rlfisher02, wrote review 15/08/2020

No face masks, what are they thinking?!

None of the housekeeping staff were wearing face masks! Just can’t believe it since they are going in and out of every room. We opted for no cleaning because of this. The rooms need to be updated, but... more

Owner Response
Mallory Mason, Other at Best Western Plus Tree House, responded to this review
We appreciate your feedback and apologize for the issues you experienced during your stay; this will be addressed with our housekeeping staff as masks are required per California guidelines.