Unexpectedly Poor Stay
13/04/2018 Catherine N, Olympia, Washington
This Best Western was extremely disappointing. It's a very unique building and could be very nice but the bed was so uncomfortable that I barely slept at all. My husband and I really enjoy sitting out... more
This Best Western was extremely disappointing. It's a very unique building and could be very nice but the bed was so uncomfortable that I barely slept at all. My husband and I really enjoy sitting outside for a glass of wine, if possible, after a day of traveling but the sitting area outside of our room needed a lot of attention. It could have been beautiful because it was right at the base of a landscaped waterfall but the 2 chairs, table, and the ground were dirty...I even scraped some gum up by the table because it grossed me out. Plus a few minutes of raking rocks back into place at the base of the waterfall could have made it perfect. Breakfast with stay is pretty much the norm even at facilities that charged less than what we paid here but there was no breakfast. There is a restaurant in the facility with a discount provided but the prices were quite high and we choose to go elsewhere. This experience has caused me to distrust the Best Western brand and especially Best Western Plus. There was no less
Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Catherine ~
Thank you for your honest review of our hotel. All of us here at the Tree House appreciate your business, and value your feedback very much.
I would like to personally apologize for not exceeding your expectations. Your satisfaction is very important to us. I have shared your comments with our housekeeping and maintenance staff, and I can assure you the patio and landscaping areas will be addressed immediately. Beds are a tough one, as some people prefer firm, others soft. We provide a quality, middle firmness mattress so the majority of our guests can receive a restful nights sleep. We do regularly replace our mattresses, and I hope you will be able to be comfortable in the future.
As for the breakfast, due to increasing guest dissatisfaction and food waste, we decided to offer a full made to order menu rather than the buffet. Because we have the privilege of having a full service restaurant on site, we are able to provide an elevated dining experience for our guests. We have found that most of our guests are liking having freshly made items, such as eggs benedict or blackberry french toast, with a generous 25% discount.
All Best Western Hotels are independently owned and operated, and I hope that your experience here does not prevent you from staying at other Best Western Hotels.
Please consider staying with us again so that we can have another opportunity to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 530-926-3101.
Again, thank you very much for your time and comments.
Best Western Plus Tree House