Best Western Plus Tree House

Hotel is over priced for what you get, they used to have a free buffet breakfast than they went to 25% Breakfast than they did away with that. Breakfast should be included in the hotel price like Europe Than they over charge breakfast, was 30.00 for 2 people , I expect to pay that in San Francisco not Mt Shasta. less

I had 1 day to go on a trip. I chose for my family and I a surprise trip to the Shasta Caverns. They were awesome! Then we drove 45 minutes to Shasta and stayed in the Best Western. Awesome experience start to finish! Great staff (friendly, courteous, helpful). The pool and Hot tub are wonderful. We had a great day swimming indoors and enjoyed the wooden decor on the way back to our room which looked out at Mt. Shasta. It was a trip that was short time wise but abundantly blessed. To the Best Western Staff thank you for making a short trip a relaxing trip! less

Nice stay, rooms a little small for the price. The BW in Wilsonville Or. was a lot nicer with larger rooms and breakfast for all customers. The price was cheaper also. The staff was friendly and the grounds were clean. Ordered take out at Casa Ramos and they got our order wrong, to hungry to go back. The restaurant menu at the hotel was not very health friendly. less

Our King Mountain View room was very clean. The staff was very friendly and had all the extra toiletries that we forgot to pack. The bed was comfy and the view did not disappoint. There are also a few good spots in town to get vegan food (Yaks, Phuket, Silk Road) The Berryvale grocery store had plenty of vegan goodies/snack food. Had a pleasant stay, would book this again. less

I've been going to the Shasta area for decades and have stayed in many places (camped, houses, Weed, Dunsmuir, Mt. Shasta City, etc, etc). This is really the only hotel in Mt. Shasta City so options are limited. The proprietors of this hotel know they are the only one in town and price their rooms accordingly (really high). There are couple older motels in town that are decent. We were charged extra for a balcony room with a view. The view of Shasta was great, but we had to look out the sliding glass door. The balcony was rotting and I didn't feel safe walking on it. You could see areas on the balcony where the wood was collapsing (they even appeared to be marked with chalk, but remained). Putting weight on these areas made a crunching noise, the sound of rotten wood. The railing was loose as well. Our room overlooked a patio-like area between buildings. There is a table with an umbrella on the patio. It appears this is the area where employees go to smoke cigarettes. The smoke billowed up onto our balcony, making it unusable. Leaving the door open to let a nice breeze flow through the room just make our room reek of cigarette smoke. Also, some of the nearby rooms had guests that like to smoke marijuana on the balcony as well. This smoke also found its way into our room. Neither of these is healthy for humans, especially young children. For $280/night, this was completely unacceptable. The walls are extremely thin, to the point where I could hear the neighbor's conversations. Seems one neighbor was a businessman who conducted business via phone very early in the morning. Our other neighbor must have been hard-of-hearing as I could clearly hear the dialog from the movies he watched until 2:00am. The restaurant is very expensive. The food is ok. The previous Best Western 'Plus' means free breakfast is no longer accurate. This 'Plus' means $30+ breakfast/$40 dinner for a couple adults and a kids meal. You're better off patronizing the local Black Bear Diner (the original in the chain), which is a couple minute walk from the hotel. The room is a standard studio setup. The carpets are dirty so wear sandals. Our bathtub was dark, but I wasn't able to determine whether it was dirty or just old. Everything in the room worked. The wireless internet worked fine. Overall the hotel is ok. As mentioned, there are limited options in Mt. Shasta City so you're stuck. less