I've been going to the Shasta area for decades and have stayed in many places (camped, houses, Weed, Dunsmuir, Mt. Shasta City, etc, etc). This is really the only hotel in Mt. Shasta City so options a... more
I've been going to the Shasta area for decades and have stayed in many places (camped, houses, Weed, Dunsmuir, Mt. Shasta City, etc, etc). This is really the only hotel in Mt. Shasta City so options are limited. The proprietors of this hotel know they are the only one in town and price their rooms accordingly (really high). There are couple older motels in town that are decent.
We were charged extra for a balcony room with a view. The view of Shasta was great, but we had to look out the sliding glass door. The balcony was rotting and I didn't feel safe walking on it. You could see areas on the balcony where the wood was collapsing (they even appeared to be marked with chalk, but remained). Putting weight on these areas made a crunching noise, the sound of rotten wood. The railing was loose as well. Our room overlooked a patio-like area between buildings. There is a table with an umbrella on the patio. It appears this is the area where employees go to smoke cigarettes. The smoke billowed up onto our balcony, making it unusable. Leaving the door open to let a nice breeze flow through the room just make our room reek of cigarette smoke. Also, some of the nearby rooms had guests that like to smoke marijuana on the balcony as well. This smoke also found its way into our room. Neither of these is healthy for humans, especially young children. For $280/night, this was completely unacceptable. The walls are extremely thin, to the point where I could hear the neighbor's conversations. Seems one neighbor was a businessman who conducted business via phone very early in the morning. Our other neighbor must have been hard-of-hearing as I could clearly hear the dialog from the movies he watched until 2:00am.
The restaurant is very expensive. The food is ok. The previous Best Western 'Plus' means free breakfast is no longer accurate. This 'Plus' means $30+ breakfast/$40 dinner for a couple adults and a kids meal. You're better off patronizing the local Black Bear Diner (the original in the chain), which is a couple minute walk from the hotel.
The room is a standard studio setup. The carpets are dirty so wear sandals. Our bathtub was dark, but I wasn't able to determine whether it was dirty or just old. Everything in the room worked. The wireless internet worked fine.
Overall the hotel is ok. As mentioned, there are limited options in Mt. Shasta City so you're stuck. less
Sightseer828414, Manager at Best Western Plus Tree House, responded to this review
Thank you for your honest feedback! By telling us what you liked or disliked, we know which areas we could improve. We apologize that your stay did not exceed expectations. The employee area you mentioned is not a standard break area, and staff have been reminded of appropriate break locations. We also discourage guests from smoking on our balconies and patio areas. We are a plus hotel because of the many amenities we offer such as our 2 restaurants (The Tree House Restaurant, and Cooper's Bar & Grill), our indoor pool and hot tub, fitness facility, guest laundry, and many others. We hope that you may enjoy these amenities on your return visit and give us another opportunity to exceed our high service expectations. - The Tree House Team