Best Western Plus Toronto North York Hotel & Suites

When I made my reservation I was told breakfast was included with the price, as that was the deal on Expedia. We paid the price we agreed on but no breakfast was included. I was told we could add it on for 15$ a person. Our group had 5, total of 75 extra dollars for breakfast. T less

I really didn’t wanted to accommodate myself in best western knowing the nature of the hotel. Well it was just for one night and there wasn’t any rooms anywhere else. Well I checked in and tried to navigate the TV and there wasn’t any channels working. Called the duty manager in the evening. He said that he was going to call a technician. Didn’t show up to fix it. Okay calmed myself down to get into the hot pool to the main floor and guess what I saw the roof was leaking on the pool area. There was no bath towels. Again calming myself down saying that it’s just one night told the manager to fill the pool up with some towels. Talked to to the duty manager that morning saying that he can’t do anything about the pool but gave me 30 dollars off for the TV. Never going back less

This has become my default hotel to stay at when visiting Toronto after I retired north of the city. Throughout my business career, I have become a member of many hotel chains (e.g. I am a Lifetime Platinum Elite member of Marriott Bonvoy), so I know a thing or two about hotels. This is a very well located property (easy access from Hwy 400 without having to deal with Toronto's impossible traffic, next to a police station, public transit around the corner), recently renovated, clean and modern (reminds me of German hotels with their Teutonic feel). Excellent free Wi-Fi, large LCD TVs, bedding, pool etc. It is always a pleasure to see the efficient, friendly and welcoming Nick Hrousalas at the front desk, with other staff equally efficient and helpful. I will highly recommend this hotel. less

I wanted to try best western suites. I didn’t have much of expectations about this hotel. So I tried to give it a try. 1 rooms were stinky 2. No cable was working.3 tried calling reception and there was no one there that is when I tried to come down and see where the hell is the receptionist. 4. Pool had no towels and the roof of the pool was leaking. The hotel was going through some renovations. Thank god I am here only for a night. I am done. I am out of here. less

I will never stay at this hotel again. The staff was friendly but not helpful at all. Our room did not have a working toilet for most our stay, every time we complained someone came to fix it and not even half an hour later it was broken again. There was a lot of noise from the other guests between 1-4am so it was very hard to sleep. The lightening in the room is very poor, if the curtains were not open it was very dark inside the room, especially in the evenings. When we first walked into our room it smelt musty and stale and we found leftover food on the ground beside our beds. Half of the buttons on the tv remote were not working so it was very frustrating trying to use the tv. The pool was very cold and the hot tub did not work, staff said they would be right on it and after 45 minutes of waiting no one came. After our 2nd night we stopped asking for help from the staff because nothing ever seemed to be resolved. Myself and the 2 other guests sharing a room with me were very disappointed in the price of the room compared to the overall stay. We do not think this hotel was worth the price and will not stay again. less