Best Western Plus Toronto North York Hotel & Suites

Stay here if you'd like to be charged a $250 damage fee for something you did not do. When called to resolve the situation the manager, Nick Hrousalas, was extremely disgusting with the way he handled the situation. 1. someone was locked in our room when we were checking in our room at 8pm. We then switched to another room as they refused to open the door. Then the amenities were not working in the next room so they moved us back to the original room. Next thing we know we are charged a damage fee for an apparently loose table leg where the manager said we were clearly sitting on a table. Having to stay in a hotel room is already concerning during a pandemic (this was an essential travel) why on earth would we sit on a table???. As someone who has worked in a hotel room I know very well what gets cleaned and what else can be overlooked. I will not be silent about this issue. We are travelling for work and have been accused for being reckless. Why on earth was someone locked in our room at 8pm? Why on earth would we sit on a table? stay away! as people who have stayed in several hotels before and someone who has worked in the hotel industry previously, this was by far the worst experience I have ever had and i will make sure a lot of my colleagues, friends, and family hear about this disgusting place. As the head office is not helping to solve this issue, I am forced to posy my experience in every media outlet possible and file a police report. My safety was jeopardized when someone was randomly in my hotel room locked at 8pm and they will not even look into this as the manager refuses to provide video evidence to see who was in my room at night. less

we walked in our room and the smelly of mildew and dirty socks hit you. I made a special request for bedding for the pullout couch the was none in sight when I opened the couch there was dirty sheets on the bed the mirror around the jacuzzi tub was filthy. The tub was broken and dirty paid extra for the jacuzzi tub room. The night stands and crusted dirt on them. We were told about the breakfast or wifi. They put us in a room beside to room under construction that started at 7am . We have photos of everything less

Me and my girlfriend like to spend nights here, we usually go after clubs or if we travel. Our goal is to always look for best western due to cheap rates and good service. Poool is fairly clean and WiFi is always at every location. less

When I made my reservation I was told breakfast was included with the price, as that was the deal on Expedia. We paid the price we agreed on but no breakfast was included. I was told we could add it on for 15$ a person. Our group had 5, total of 75 extra dollars for breakfast. T less

I really didn’t wanted to accommodate myself in best western knowing the nature of the hotel. Well it was just for one night and there wasn’t any rooms anywhere else. Well I checked in and tried to navigate the TV and there wasn’t any channels working. Called the duty manager in the evening. He said that he was going to call a technician. Didn’t show up to fix it. Okay calmed myself down to get into the hot pool to the main floor and guess what I saw the roof was leaking on the pool area. There was no bath towels. Again calming myself down saying that it’s just one night told the manager to fill the pool up with some towels. Talked to to the duty manager that morning saying that he can’t do anything about the pool but gave me 30 dollars off for the TV. Never going back less