Best Western Plus Toronto North York Hotel & Suites

I stayed here in August and asked the front desk staff for a somewhat quiet section of the hotel. They put us right next to an elevator which clanked ALL NIGHT! The room was noisy and we didn't sleep at all. In the morning there was actually a crane outside out room window going up to the roof to fix their damn elevator! What a joke. When i messaged management after the trip they never even bothered to respond. I would never stay at this dump again... less

Wonderful, clean and professional, always a pleasure to stay here and yes I will be back soon. Great location, pleasant staff. This hotel is comfortable and they always make me feel welcome thank you again less

Bit of a curious location; not close to downtown and not close to the airport either. In hindsight I wished I'd booked somewhere a bit closer to the city centre. The hotel was having work done on the parking lot which meant some of the spaces were taped off and couldn't be used therefore parking was at a premium, especially when a local limo firm clearly has permission to park its fleet there overnight taking up a lot of spaces. Our room was nice enough although the air conditioning unit was a bit loud at night but you needed it on because the room was very warm otherwise. Beds and bathroom were clean and overall the room was satisfactory. The kids used the pool and said it was fine but we didn't eat at the restaurant so cannot comment on the food there. We had a busy full day out in Toronto planned so didn't spend much time at all in the hotel and then the next morning we checked out early to get to the airport. All in all a decent enough Best Western but nothing outstanding or out of the ordinary. Top tip: if you are staying here and intend heading into downtown Toronto drive to Finch Station approx.15 mins away. From here you can catch the TTC subway train into town for a flat rate fare of $3.25 one way. Also there are 2 huge parking lots at the station which each hold 1500+ cars and it's $5 to park your car all day - pretty good value. less

We went very late night.Front desk was very accommodating and help me to get cab booked for next day. Room was very clean and cool. Wifi was very good. Only one thing is housekeeper but both bottle of conditioner in shower so I told her mistake(it's happen ) Overall I recommend this place. less

We arrived for our check in at 14:45 and were told the room was going to be ready in 15 minutes. The front desk staff ('Nick' the front desk manager) called the maid on the radio with a rude tone and told her to hurry). At 15:20 I went back to the front desk asking if the room was ready and was told it would take another 20 minutes. I told them we were told that already 20 Minutes ago. I asked them if something was wrong with the room and she nicely said she would go and check on the room. Meanwhile, the front desk manager (Nick) was arguing with another hotel staff member in front of customers because she says he can't handle customers who complain and that he refers all calls to her; Nick replies to her very rudely and could care less. When my husband went back to Nick asking again about the room 'Nick the front desk manager' was curt and rude, he also blamed the previous customers for the room not being ready. (Three other guests are also waiting for their rooms at that point and one of them is unhappy about the way his reservation was handled and a previous one had asked a hotel staff to speak to a manager. ) 'Nick the front desk manager' lies to us about having been waiting only for 5-10 minutes and that he can always cancel our booking. At which point I said 'yes please cancel' and he appeared surprised. I asked for the name of the manager and he proudly showed his name tag with 'front desk manager' on it. I asked for the name of his manager as he is not the hotel manager and he refused to give me a name. As the 'front desk manager' he has ZERO skills in dealing with customers which also explains his front desk argument with another member of the staff. We did not cancel the room because of the wait, we could live with that. We canceled the room because of the 'front desk manager' s rudeness, keeping in mind that should there have been any issue during our stay it would not have been addressed properly. We had a simple concern with the wait and he could have easily addressed that concern with professionalism but instead he laid the blame on us and the previous customers. His response was out of proportion and inappropriate. He was overwhelmed with the simplest question and defensive while there was no need for that and he could have addressed the issue in a professional manner. I travel for business regularly and never have I had to cancel due to poor customer service. less