Best Western Plus Toronto North York Hotel & Suites

The hotel is located in North York, Ontario, Canada near York University Campus. It is located near Yorkgate Mall and Jane and Finch Mall. The room was well lit and comfortable. It had a queen bed, an office desk and a lounge chair. The bathroom was big and the well lit and ventilated. The room was very economically priced. less

This is nice hotel with very comfortable beds but the rest of the room(s) decor is very dated and some is worn out and should be replaced. Also room cleanliness is an issue in regards to the carpets and the amount of towels in each room is minimal. less

Booked this hotel as it is close to my specialists medical office. All in all not bad but I do have questions regarding the final bill. Also, although it's not the Hotel's fault, my car was surrounded by packed snow from the snow removal companies plow trucks. Had to enter my car through the passenger side door. less

Check-in and Check-out were smooth but, everything in between did not go as planned. I've stayed at various hotels from high range to low range motels so I have some experience. I've also stayed at other Best Western locations but this one honestly sucked. We had mentioned a comment on our booking that it was our anniversary, there was no comment what-so-ever at check-in. I wasn't too concerned but that was the first indication on customer service was low. (side note: we went to a few restaurants in the Toronto area and booked online and mentioned our anniversary, I really don't care about extras, or discounts but the mentioning and appreciation is what really matters, and all restaurants mentioned it!) As we are checking in we knew amenities would be limited due to Covid-19, there was no restaurants open, lounges, pool, fitness - everything was closed. It sucked but it is what it is. However on the website it stated some sort of breakfast would be offered whether its a sit down (spaced out by 2 meters), or grab-and-go. The check-in clerk had no idea what I was talking about... Anyways we go to our room notice some towels and bed sheets are lightly stained, first time I've seen this, the bed was stated to be a King size but i guess everyone has their own opinion on king... I have an actual king at home (76 x 80), and I can lay vertically or horizontally without hanging off (Since I'm 6"2), The hotel my feet were hanging off, and if i laid the other way my whole head was off, i swear it was a queen but apparently best western knows better so i didn't argue. We weren't at the hotel during the day as went went out and about but the last thing that happened was right before check-out. Its 9h30 am blinds open, we just finished showering so coming out unclothed and there is a guy at the 5th floor in a sky jack scrapping our window - how unprofessional... Some of it can be considered bad luck but to me its poorly managed, poor communication as well. Forgot to add that they charged an extra $150 deposit on my card without telling me, another poor communication point... less

Despite this hotel being a slight distance from many features I had a great stay the staff was super friendly and respected me to the fullest and the price was great very cooperative with payment options. less