Best Western Plus Toronto North York Hotel & Suites

Check-in and Check-out were smooth but, everything in between did not go as planned. I've stayed at various hotels from high range to low range motels so I have some experience. I've also stayed at other Best Western locations but this one honestly sucked. We had mentioned a comment on our booking that it was our anniversary, there was no comment what-so-ever at check-in. I wasn't too concerned but that was the first indication on customer service was low. (side note: we went to a few restaurants in the Toronto area and booked online and mentioned our anniversary, I really don't care about extras, or discounts but the mentioning and appreciation is what really matters, and all restaurants mentioned it!) As we are checking in we knew amenities would be limited due to Covid-19, there was no restaurants open, lounges, pool, fitness - everything was closed. It sucked but it is what it is. However on the website it stated some sort of breakfast would be offered whether its a sit down (spaced out by 2 meters), or grab-and-go. The check-in clerk had no idea what I was talking about... Anyways we go to our room notice some towels and bed sheets are lightly stained, first time I've seen this, the bed was stated to be a King size but i guess everyone has their own opinion on king... I have an actual king at home (76 x 80), and I can lay vertically or horizontally without hanging off (Since I'm 6"2), The hotel my feet were hanging off, and if i laid the other way my whole head was off, i swear it was a queen but apparently best western knows better so i didn't argue. We weren't at the hotel during the day as went went out and about but the last thing that happened was right before check-out. Its 9h30 am blinds open, we just finished showering so coming out unclothed and there is a guy at the 5th floor in a sky jack scrapping our window - how unprofessional... Some of it can be considered bad luck but to me its poorly managed, poor communication as well. Forgot to add that they charged an extra $150 deposit on my card without telling me, another poor communication point... less

Despite this hotel being a slight distance from many features I had a great stay the staff was super friendly and respected me to the fullest and the price was great very cooperative with payment options. less

Stay here if you'd like to be charged a $250 damage fee for something you did not do. When called to resolve the situation the manager, Nick Hrousalas, was extremely disgusting with the way he handled the situation. 1. someone was locked in our room when we were checking in our room at 8pm. We then switched to another room as they refused to open the door. Then the amenities were not working in the next room so they moved us back to the original room. Next thing we know we are charged a damage fee for an apparently loose table leg where the manager said we were clearly sitting on a table. Having to stay in a hotel room is already concerning during a pandemic (this was an essential travel) why on earth would we sit on a table???. As someone who has worked in a hotel room I know very well what gets cleaned and what else can be overlooked. I will not be silent about this issue. We are travelling for work and have been accused for being reckless. Why on earth was someone locked in our room at 8pm? Why on earth would we sit on a table? stay away! as people who have stayed in several hotels before and someone who has worked in the hotel industry previously, this was by far the worst experience I have ever had and i will make sure a lot of my colleagues, friends, and family hear about this disgusting place. As the head office is not helping to solve this issue, I am forced to posy my experience in every media outlet possible and file a police report. My safety was jeopardized when someone was randomly in my hotel room locked at 8pm and they will not even look into this as the manager refuses to provide video evidence to see who was in my room at night. less

we walked in our room and the smelly of mildew and dirty socks hit you. I made a special request for bedding for the pullout couch the was none in sight when I opened the couch there was dirty sheets on the bed the mirror around the jacuzzi tub was filthy. The tub was broken and dirty paid extra for the jacuzzi tub room. The night stands and crusted dirt on them. We were told about the breakfast or wifi. They put us in a room beside to room under construction that started at 7am . We have photos of everything less

Me and my girlfriend like to spend nights here, we usually go after clubs or if we travel. Our goal is to always look for best western due to cheap rates and good service. Poool is fairly clean and WiFi is always at every location. less