Best Western Plus Toronto North York Hotel & Suites

We stayed at this hotel last summer and all was fine. I don't know if there has been a change in ownership or what, but everything has gone down hill. The room was a typical room on the ground floor. When we looked out the patio door, we saw construction equipment working on the upper floor (styrofoam raining down and noisy). I know work needs to get done, but maybe close off a portion of the hotel for a day or two to get it done and don't inconvenience the guests. My wife rinsed out a shirt in the sink and spilled a bit of water on the floor in the bathroom, when she wiped it up, the cloth was filthy! The shower in the morning was luke warm with very little pressure. We were in room 124 and someone in either 122 or 120 was smoking very skunky marijuana and the hallway stunk. Overall, not a great stay and our last one at this hotel. less

Fast courteous service! Employees a delight to deal with! The only downside was the t.v. channels were unavailable due to a storm and never came back again! The restaurant menu had a lot of choices for all different types of meals. less

Room seemed small but overall was fine. Beds are usual hard hotel beds but the pillows were nice and soft. Wish there was more outlets near the beds as it was inconvenient to sit at desk to be on you phone while charging after a long day. Hotel changed their satellite package during our stay and only half the channels worked for the last 2 days of our stay. At least that is what they told us when we complained that channels that worked the day before and now they don't. They didn't offer a solution besides tough luck. That was a disappointment as there wasn't much to choose from besides news/sports stations when that happen. Pool area was great. Hot tub was hot and the pool water was warm too. Restaurants attached was pricey. I didn't realize that they didn't have free continental breakfast like other Best Western hotels but made do by buying g cereal and milk to keep in the room. Overall, the hotel was conveniently located to Canada's Wonderland and clean. less

CLEan room but with breakfast not included made the price a little iffy. Close to food and transit. Would come Back. Pool was clean. Bar staff was amazing. Paula was helpful, friendly and down to earth. She knew Toronto and was able to help us out. less

Where do I start? Other than to say we will NEVER frequent this Best Western Plus (BWP) again. Although we stay at BWP exclusively, this location was a very poor example of what Best Western properties represent and have to offer to their loyal customers. Here are a few reasons why this BWP is severely lacking: wobbly chairs with missing screws (they eventually brought us a second one that was bent and listed to one side, and after 2 days of waiting, a third was finally provided which was fine), only two pitifully small drawers for clothes, a laughable 2’ x 2’ area that they called a closet covered with a curtain, two ice machines that did not work during our stay (only the lobby one was operational), both our room keys were deactivated four days into our stay and they had no idea why, there was nowhere to hang towels if you didn’t want them washed to conserve energy, no ‘do not disturb’ sign upon check-in, and it took 3 days to fix a low battery light on the thermostat. One of 2 elevators was out of service the last day we were there and usually there was either no complimentary hot coffee in the lobby or either the cream or sugar needed replacing. And speaking of lobby…it was under construction the entire time we were there! The only ‘silver lining’ in this property is their restaurant Elements and the staff working in this restaurant. Kudos to them for their exceptional service!! less