Unfortunately there were bedbugs
Unfortunately there was a bed bug found in my bed, and the front desk staff didn’t do anything about it. I was bit in the foot and the arm. The front staff did nothing to rectify the problem. They sai... more
Unfortunately there was a bed bug found in my bed, and the front desk staff didn’t do anything about it. I was bit in the foot and the arm. The front staff did nothing to rectify the problem. They said they were going to send someone up, but they never did. less
Christy R, Director of Sales at Best Western Plus Thornburg Inn & Suites, responded to this review
Bed bugs are a very serious issue in our industry today. This is not a subject to be taken lightly and one that is acted on immediately. Although we have our hotel inspected regularly for any evidence of bed bugs, we also follow up immediately on any guest concern. If evidence of bed bugs is confirmed in the room, we immediately take the room out of service and contact our licensed pest control professional to service the room and the surrounding rooms for bed bugs. We are taking every precaution we can to protect guests and their belongings from bed bugs. We appreciate and are thankful for the concern and awareness of our travelers which would enable us to eliminate a problem immediately should it arise. We will continue to immediately act on even the slightest concern of any of our guests in this serious matter.