Best Western Plus Theodor Storm Hotel

We stayed two nights on a road trip to Schleswig-Holstein and Mecklenburg-Vorpommern. The Theodor Storm Hotel is located close to the Husum Castle (Schloss vor Husum), and not far from the shopping and harbor area with several restaurants. We chose the hotel based on a previous stay a couple of years ago, and in general found this is still a good choice. Friendly and helpful staff at the front desk welcomed us and informed us of present covid-19 measures. These included a number of changes in breakfast and housekeeping procedures during our stay. This was handled well, and on the second morning it was a pleasant surprise to see that breakfast was the usual buffet style. Everything was handled in a good manner and the breakfast was okay the first morning and very good the second. The room itself was spacious with nice amenities such as coffee making facilities. Our room faced the back of the building and was quiet and reasonably clean. Paid parking is available behind the hotel at EUR 7 per night. The general standards of the hotel are high, and I would recommend the lot be updated and trees and bushes be cut back to allow for better space around the vehicles. less

Be careful while booking this hotel especially at weekends. The noise from the street is very annoying. The Brauhaus and other places nearby gathers crowds in the street and it continues till early morning. It took me by surprise as the Hotel homepage says nothing about the issue. The nice man in the reception had every opportunity to warn me, as I asked beforehand if my room was fine. less

One of the best hotels I’ve stayed in in Husum. When you look past the “funny” house stairs and small hallways you have to navigate to get to your room it’s worth it. Room was clean with a very comfortable bed and the bathroom was new and clean. Breakfast was so so. Service from the reception desk was very unhelpful and it didn’t help they only spoke German. The hotel has a brewery attached that is worth a visit. less

When entering one is meet by a friendly staff for seating and service is fast and pleasant. First was for breakfast and the choices are endless of all the healthy dishes and then there is the classic with eggs, bacon and sausages, fresh pastry so all what can be expected and more is there. For the lunch there is equal choices of warm dishes and cold dishes, even a soup is available. All dishes are prepared with excellent ingredients and really tasty. less

We booked our weekend break online using best western website and all seamed to be good. We arrived at Best western Husum check in went to our room and saw from the get go the room we paid for was not what we got. It said in our resavation we would have a king bed this was not to be. So we spoke to the front desk to a female member of staff she informed us that this was the right room then we pointed out that's not what we paid for she then told us we should have booked directly to get that room for the price we paid. This didn't make any sense to us so we asked again she said we pay more to book with the website and for 10 euro more we would have got the comfort+ room. We didn't want to argue so we went to the room and I wrote a email saying we where not happy. The next day we spoke to a male working on the front desk he said we where right and the manager would phone me when he came to work at 12 am. I waited all day for a call then around 4 pm went to the desk and spoke to the manager he said he had been to our room around 13 pm but we where not in this is true as we where out shopping and eating in the beautiful town of Husum. He the said what is our problem so I explained. He said he could not understand why we were not happy as we got the room we paid for with a discount because we booked online using the best western website. I said but his female co worker told us we paid more he again said no this is not true at this time the female co worker got up and walked away. Then I asked what about our room and the king bed. He then had another document saying king bed or maybe twin. I said this is not what our resavation state's. He just said well it high season and nothing he could do. I asked him for some discount with the reply to no way. The way the manager spoke to me showed we should have never have booked this hotel his manner was so bad best western need to send him on some courses how to deal with the public and to treat guests with some respect. So I hope this helps someone else thinking of staying with this hotel to maybe look elsewhere. Husum is beautiful and well worth a visit. Just not best western in Husum. less