We booked our weekend break online using best western website and all seamed to be good. We arrived at Best western Husum check in went to our room and saw from the get go the room we paid for was not... more
We booked our weekend break online using best western website and all seamed to be good. We arrived at Best western Husum check in went to our room and saw from the get go the room we paid for was not what we got. It said in our resavation we would have a king bed this was not to be. So we spoke to the front desk to a female member of staff she informed us that this was the right room then we pointed out that's not what we paid for she then told us we should have booked directly to get that room for the price we paid. This didn't make any sense to us so we asked again she said we pay more to book with the website and for 10 euro more we would have got the comfort+ room. We didn't want to argue so we went to the room and I wrote a email saying we where not happy. The next day we spoke to a male working on the front desk he said we where right and the manager would phone me when he came to work at 12 am. I waited all day for a call then around 4 pm went to the desk and spoke to the manager he said he had been to our room around 13 pm but we where not in this is true as we where out shopping and eating in the beautiful town of Husum. He the said what is our problem so I explained. He said he could not understand why we were not happy as we got the room we paid for with a discount because we booked online using the best western website. I said but his female co worker told us we paid more he again said no this is not true at this time the female co worker got up and walked away. Then I asked what about our room and the king bed. He then had another document saying king bed or maybe twin. I said this is not what our resavation state's. He just said well it high season and nothing he could do. I asked him for some discount with the reply to no way. The way the manager spoke to me showed we should have never have booked this hotel his manner was so bad best western need to send him on some courses how to deal with the public and to treat guests with some respect. So I hope this helps someone else thinking of staying with this hotel to maybe look elsewhere. Husum is beautiful and well worth a visit. Just not best western in Husum. less
BEST WESTERN Pl... S, Manager at Best Western Plus Theodor Storm Hotel, responded to this review
What an unpleasant review to read. I am sorry that you had such a bad experience with us. It does not sound like the service we want to provide – of course there are standards regarding to how to handle and a complaint. As you also wrote to us personally I am happy we could contact you in person to see about this difficult matter.
Best Western Plus Theodor Storm Hotel