Hotel has deteriorated and is no longer on my list of comfortable hotels
The first night of a two-night stay I was told upon check-in that there was no not water until 6:00 pm. In actuality it came on at 8:45 pm and I was only informed this after I called the desk. The wi... more
The first night of a two-night stay I was told upon check-in that there was no not water until 6:00 pm. In actuality it came on at 8:45 pm and I was only informed this after I called the desk. The window AC units in the hallways were not turned on; therefore, the hallways and the elevator were very hot and humid. The pool was green and unusable. The icemaker on my floor was not working. The TV in the room is very small and only receives an analog signal so the picture is fuzzy and scrunched. The wi-fi is not password protected either. The second day we returned from playing in a golf tournament in the rain and was looking forward to a hot shower. Upon entering the room we received a note on the floor that said the hot water would not be available until midnight. I went down to the desk and told them this was unacceptable. The clerk had nothing to say. I said we are going to another hotel and you are not charging me for this day. She agreed. The mgr. came out and said she would give me extra points for the aggravation. I wanted a discount for the first night as I had to wait to take a shower. The mgr. only offered more points. We moved to another hotel which was a huge imposition but it was very, very nice. Will not stay at this BW location again. less
Best Western PLUS The Woodlands, General Manager at Best Western Plus The Woodlands, responded to this review
On behalf of our entire team, I am sorry for your inconvenience during your stay. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.