Not So Good
I Don't Want To Bash This Place But I Would Like To Let You Know What You're Getting. I Booked A Two Night Stay(Sat-Mon) While Having AC Work Done At My Home. I Get To My Room Get Unpacked And Use The... more
I Don't Want To Bash This Place But I Would Like To Let You Know What You're Getting. I Booked A Two Night Stay(Sat-Mon) While Having AC Work Done At My Home. I Get To My Room Get Unpacked And Use The Restroom.. Guess What? Toilet Doesn't Flush..... The Fix Was To Give Me Another Room. I Pack All My Things, Move To The New Room, And Unpack Again. I Reach To Open The Refrigerator And The Handle Is Filthy. I Clean The Handle, Open The Fridge And There Are Items Left From The Previous Guest, I Assume. I Empty And Clean The Fridge. Now I Look In The Restroom, The First Thing I Notice Is The Toilet Seat Is Dirty. I Again Contact The Front Desk And This Time Ask For A Manager, I Was Told Management Doesn't Normally Work Weekends But They Would Pass On My Message. It Is Monday Morning And I'm Still Waiting To Hear From Management..... less
Best Western PL... T, General Manager at Best Western Plus The Woodlands, responded to this review
As mentioned in my phone call with you, I am sorry for the conditions encountered during your stay. The maintenance issues encountered during your stay have been correct. We have a strict PM schedule at our hotel and we obviously need to do better. .I will be following up with you further to see how we can rectify this situation.