Best Western Plus The Woodlands

Most everything is good there. Breakfast was decent. Biscuits and gravy had very good flavor the eggs were terrible. I woke up with hives and went to the front desk and inquired about what was used in the laundry and the front desk girl said she was unaware. I let her know that I'd woken up with hives and is there anything we could do and she said no. Did not change my room did not do anything to make my stay better. I wound up putting on my suit which covered my arms and my legs and went back to bed. Apparently the sheets did not get rinsed enough during the wash and irritated my skin which is really abnormal I don't have allergies. less

Cons: 1.I45 is loud. No fault to the hotel but I'm glad I brought my white noise machine to drown out the sounds of street racing and emergency vehicle sirens. 2. The conference room is on the 4th floor. Advise against room 407 as it shares a wall with the space and those who were using the space were loud until well after midnight. Pros: very comfortable beds, spacious rooms, lots of space/storage in shower, clean room, breakfast options had lots of variety and was well serviced by staff, the location is easy to access, shares parking lot with Costco, very well lit parking lot. less

BW located just North of 242 off I45 and convenient to Woodlands restaurants and shopping. Room was big, comfortable, and clean. Nice pool, good free breakfast and friendly helpful staff. This is not a fancy Best Western but reasonably price for good Woodlands location. less

stay here every time I'm in North Houston for work. This hotel is EASY access from highway, great staff and hotel and rooms always clean and ready. For some reason they were not able to use my accrued points for hotel stay on my last visit, but otherwise a great experience every time I stay at this location. The staff is always helpful, professional and accommodating. Do yourself a favor by choosing this location for a North Houston visit. less

The first night of a two-night stay I was told upon check-in that there was no not water until 6:00 pm. In actuality it came on at 8:45 pm and I was only informed this after I called the desk. The window AC units in the hallways were not turned on; therefore, the hallways and the elevator were very hot and humid. The pool was green and unusable. The icemaker on my floor was not working. The TV in the room is very small and only receives an analog signal so the picture is fuzzy and scrunched. The wi-fi is not password protected either. The second day we returned from playing in a golf tournament in the rain and was looking forward to a hot shower. Upon entering the room we received a note on the floor that said the hot water would not be available until midnight. I went down to the desk and told them this was unacceptable. The clerk had nothing to say. I said we are going to another hotel and you are not charging me for this day. She agreed. The mgr. came out and said she would give me extra points for the aggravation. I wanted a discount for the first night as I had to wait to take a shower. The mgr. only offered more points. We moved to another hotel which was a huge imposition but it was very, very nice. Will not stay at this BW location again. less