Loud place, polite staff, inept staff.
You hear the people walking over your head, you hear the people in the room next to yours, you hear people slamming doors in the hall.
The people at the front desk are polite. But every time I tried... more
You hear the people walking over your head, you hear the people in the room next to yours, you hear people slamming doors in the hall.
The people at the front desk are polite. But every time I tried to do anything up there at the desk, I just stood there forever waiting. They don't have any concept of time.
The description of this property is that it is in a wooded, serene location. That is a big fat lie. It is on Highway 45 with a mall in the back of it. less
Best Western PL... T, Manager at Best Western Plus The Woodlands, responded to this review
I'm sorry that your stay did not meet your expectation. We apologize for the noises caused by the group that was in the hotel during your stay, we will be more proactive in controlling noise and ensuring it does not effect other guests at the hotel. We have addressed the issue of response time at the front desk, we hope you give us another opportunity to serve you again.