Family of four
07/10/2017 Juliette291, Melbourne, Australia
First impression from the front desk was that it seem ok, we booked 2 rooms with interconnecting rooms for the four of us - 2 kids 12 and 15. I booked through the hotel a shuttle service to personally... more
First impression from the front desk was that it seem ok, we booked 2 rooms with interconnecting rooms for the four of us - 2 kids 12 and 15. I booked through the hotel a shuttle service to personally collect the family from Ataturk airport 25Euro what a joke its not the hotel rather independent van drivers we waited ages to get into the vehicle nothing personal about this pickup service .
First night The room was pretty ordinary and dated considering its a 4 star hotel, the walls cant be sound proofed as we could here the guys next door talking and laughing into the early hours of the morning so we complained. Breakfast is on the 6 floor
(I think from memory) a large selection to choose from however the cold selection was more appealing than the cooked.The location is great, easy access by foot to all the sites you need to see in Istanbul.
I booked the hotel on wotif looking at the pictures I liked the look of the restaurant and its views and the bar/pub, soooo disappointed that the bar/pub is closed and has been for 8 months and the restaurant is ridiculously expensive that we never ate there, though they depict in the advertising that its open.
Second night, 6pm in our room we started hearing this loud music and thought you cant be serious......whats that. I went down stairs to the front desk and found out there was a private function in the Breakfast room on that evening, our room was directly underneath I asked what time the function was finishing and was told 12pm - I immediately requested a room change.
The gentleman handling my complaint was professional and prompt in dealing with my frustration - we were transferred to the 3 rd floor in the Junior Suite.....the kids had to sleep together on couch that pulled out into a sofa bed and only one bathroom but the room was so much better and more modern, we stayed in this room for 2 nights.
We were disappointed and expected more from this hotel for a 4 star hotel considering the money we paid. We were in Europe for 3 weeks and this was our least favourite of all hotels.
I wouldn't recommend staying here and wont be in the future! less
BWThePresidentHotel, Konuk İlişkileri Müdürü at Best Western Plus The President Hotel, responded to this review
Dear Valued Guest Juliette
On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BW PLUS THE PRESIDENT HOTEL”. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel.
We appreciate for your taking valuable time for writing feedback about us and our services
We are pleased & honored serving you.
We always look forward your next arrival for new opportunities for serving you more.
Selami Taşkın (Mr)
Sales & Marketing