Best Western Plus The Inn & Suites at the Falls

50 Red Oaks Mill Road, Poughkeepsie, New York, 12603-3260, United States
based on 754 reviews Trip Advisor Logo
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Best Western Plus The Inn & Suites at the Falls

Welcome to the Best Western Plus The Inn & Suites at the Falls! 2018 TripAdvisor Certificate of Excellence winner. From events at Vassar College to game days at Marist College, these campuses are just a couple of reasons guests come to our Poughkeep show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus The Inn & Suites at the Falls

Traveller Overview:
4.0 Rating: 754 reviews
Excellent 40%
Very Good 33%
Average 14%
Poor 7%
Terrible 3%
Rating

137maryleef, wrote review 11/06/2020

Spent almost two weeks w/my dog

Due to having to temporarily having to leave my condo; my son, myself and my dog had to relocate. This was chosen as it's pet friendly. Only issues we had was that the internet would just randomly w... more

Owner Response
BWIatthefalls, Guest Relations Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for sharing your experience with us, by telling us how we can improve you are helping us serve you better. We will be looking into the issues you mentioned and do our best to ensure another guest does not face the same issues as you did. Thank you and we look forward to having you stay with us again soon
Rating

JC6869, wrote review 01/06/2020

Just OK

I stayed there recently for a night with my girlfriend for her birthday. We booked a King room with the Jacuzzi tub so that she could pamper herself. One of the cushions on the couch had a large stain... more

Owner Response
BWIatthefalls, Guest Relations Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for sharing your experience with us. We will be looking further into this matter to ensure this does not happen in the future. We hope you will give us a second chance as these are not our standards and we would love to prove that to you.
Rating

Aujo19, wrote review 31/05/2020

Gross

We found over 10 various hairs in our bed and multiple stains on every blanket. There was even hair on the back up blankets. The shower floor moved when you stepped on it, there was no shower liner, t... more

Owner Response
BWIatthefalls, Guest Relations Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
It is not up to our Best Western standards to have any of these issues mentioned above. We hope you relayed this message to the front desk at the time of discovery so we can take appropriate actions to ensure these issues do not reoccur in the future. We sincerely apologize and hope you will give us a second chance to prove that these are not our standards.
Rating

400eileenh, wrote review 24/04/2020

Great stay

Once again had a great time. Stayed in a Jacuzzi suite. Since last time carpet was upgraded. Breakfast was great. Love this place.Would definitely recommend staying here! Third time here. Every stay w... more

Owner Response
BWIatthefalls, Public Relations Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you so much for your kind words Eileen. We appreciate you taking time out to share your experience with us. Hope to see you again soon.
Rating

9E1A7, wrote review 04/03/2020

A gem 1.5 hrs from Mamhattan.

Easy access through the Amtrak option. Great breakfast choices. Rooms are spacious, and the bed was very comfortable. The property is located by this nice water stream, but one side of the hotel doesn... more

Owner Response
Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Sunshine thank you for your review and for staying with us. We are all happy you enjoyed your stay with us. We hope to see you back again soon.