Recommended -- if you know how to get there
09/05/2018 Susan K, Topton, Pennsylvania
We stayed here at the end of September 2017 for two nights. This is a very attractive modern hotel in a wooded, almost secluded, setting. The parking lot has attractive landscaping, although I think ... more
We stayed here at the end of September 2017 for two nights. This is a very attractive modern hotel in a wooded, almost secluded, setting. The parking lot has attractive landscaping, although I think they could use a few more lights there as we could barely see to unload our luggage when we arrived after dark. We enjoyed the continental breakfasts and the lovely view of the creek and woods from the tall windows and outdoor patio by the lounge. Our room was clean and comfortable. There's complimentary wine or beer at happy hour, and the front desk manager on our second day went to a great deal of trouble to make sure my choice of beer was stocked and chilled. We really appreciated the computer with internet access in the lounge area for researching local places to dine because at that time we did not have a "handheld device" to do that. This was our first trip to Poughkeepsie and there was a mix-up on our arrival as the front desk person thought we had already checked in. This caused us some anxiety until she got it straightened out because we knew the hotel was fully booked that night. She finally got it corrected and we got a room upgrade as a result, but in the morning I realized she had only set us up for one night, but our confirmed reservation was for two nights. The morning front desk person was very helpful in correcting this and she and her associates were very pleasant about giving us directions to the various places we planned to visit in the area and for commiserating with us about the idiosyncrasies of Poughkeepsie's roadways. For us it was very irritating trying to find our way back each time we returned to the hotel from dining or site seeing because of the hotel's secluded location, the numerous one way streets, and the "no left hand turns" whenever we needed to go left. We did learn from a life-time resident, however, that if you are visiting Vassar, this hotel is a straight shot from the center of campus. So we definitely understand why other reviewers have said this is their hotel of choice when staying in Poughkeepsie. less
Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Susan thank you so much for such a nice review. The town roads can be confusing no fault of ours, but we are always here to help out any guest. We are only 3 miles from busy Route 9 and all the traffic. We hope you come back in the future.