Well-kept, clean, reasonable
13/12/2017 Momof2Paris_Boston, Paris/Boston
Everything was reasonably clean. The "happy hour" and breakfast were generous perks. The beds were good, and seemed to be clean. A solid choice at the right price point. I'd say that I'd rather have... more
Everything was reasonably clean. The "happy hour" and breakfast were generous perks. The beds were good, and seemed to be clean. A solid choice at the right price point. I'd say that I'd rather have a more interested staff than free wine and/or breakfast. They were fine, but the hotel was pretty empty, and I was alone. Yet they put me on the ground floor, with windows that open.... way at the back of the place overlooking the parking lot. Since rooms are the same to clean (or even easier, as I had 2 beds for 1 person, but I used both, because the first thing I do in an hotel is check the beds, and I don't put my stuff on bedspreads. So one bed would have saved work. There were also what seemed to be the entire cluster of guests right around where I was, as well as the back door, which was not well-lit, had a "smoking station", and seemed a bit less than secure. Someone was smoking pot outside, or in their room-- I smelled it on 4 different occasions. That's not the hotel's fault, but I have worked in hospitality, and if you can give a guest a better experience, just off the bat, you do, because it really doesn't take anything more than a keystroke or two on the computer. The room was large, and fine, wi-fi was great etc. But I could not help but wonder why I could not have been put in a room with a view (many were empty), or given one bed, when I said "I only need one bed". I think the staff needs training, and/or the hotel managers/owners need to make clear how to make guests feel the most comfortable as they can. They seemed fairly uninterested in that. less
Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for taking the time to write your review. The rooms near the front desk are our water view rooms. We cannot always upgrade people. We only have 6 King water view rooms. Thank you for staying with us, we hope to see you back in the future.